Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.63

2.6 Rating 657 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 1 star review on 29th June 2025

Jan Riley

Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently ordered a birthday cake for my daughters 18th birthday. The cake cost £50 and was a specific 18th design. The day before I was due to collect, waitrose telephoned me to say the cake had been damaged in transit. They offered a replacement free of charge but unfortunately this would have been too late for my daughters birthday, as the cake would need to be re ordered. They suggested I come in store and have a look at the damaged cake to see if I could use it. On arrival to the store, one of the customer service staff showed me the cake. It was damaged and the happy birthday sign was beyond repair. However, they gave me the cake free of charge. I was also offered another birthday cake from the bakery also free of charge. Along with this they gave me some beautiful flowers, a bottle of Prosecco and some chocolates. They were very apologetic, recognizing the cake was for a special birthday. I don’t usually submit reviews, but I was very impressed with the efforts made to make up for the disappointment about the damaged cake. Fantastic customer service... thankyou waitrose.”

Helpful Report

Posted 6 years ago

“Great selection of products, you'll find things you won't get in other stores. Friendly and helpful staff. They've organised the store so the free tea/coffee machines are in the alley, saving space in the main store. Some items could be priced more competitively but the range of products make up for it in my opinion. Clean, organised and airy store, and free parking!”

Helpful Report

Posted 6 years ago

“Clean store, well stocked, helpful staff. Certainly not cheap, but always good quality and 100% reliable.”

Helpful Report

Posted 6 years ago

“I love going to the Waitrose store to buy bits and bobs, its pricey but worth it. You can get a free tea/ coffee from the machines if you have a mywaitrose card and, they always have bits that other supermarkets don't have. Also, there vegan range has expanded significantly in recent years and because of that, I have ultimately ended up shopping there more often. Really great store.”

Helpful Report

Posted 6 years ago

“WAITROSE DO NOT SELL OSTRICH EGGS. Drove to Lutterworth, Corley services M6 northbound and Kenilworth. One and a half hours and 75 miles later I’ve come to the conclusion Waitrose DO NOT SELL OSTRICH EGGS!”

Helpful Report

Posted 6 years ago

“Very helpfu”

Helpful Report

Posted 6 years ago

“I have not had a bad experience with Waitrose per say ... It was the Heston Blumenthal Christmas pudding individual and family size. I have bought these puddings for several years but after this year maybe not again for the simple reason they were all Clementine and very little pudding around it. Very disappointing ....”

Helpful Report

Posted 6 years ago

“Have been online shopping for over 2 decades now, and never have I had such a poor experience from such a large company. They refused to allow me to purchase a large order which has discounted items, simply because there online system does not have any free slots for ANY of there London stores. Not EVEN collecting in person was possible. Instead they insisted I would have to pay for the full price of the goods as it would be classified as being purchased the days after (when the prices go back up). Wasted over an hour online and even a half hour phone call and then staff had no solution. Really annoyed and flabbergasted how a company effectively is happy to loose custom on a technicality or system process.”

Helpful Report

Posted 6 years ago

“Ordered bacon sandwich the lady put it onto brown bread which I didn’t ask for them when I asked for it on white she pulled a face , the bacon sandwich usually has a nice quality bacon with at least 4 rashers what I got was 2 dried out rashers - I couldn’t go back as felt her attitude was just so poor from the off”

Helpful Report

Posted 6 years ago

“Tom whitefield from the Poundbury store absolutely made our day today. It’s my little boy’s 2nd birthday on Sunday so I called ahead to see if this store stocked the decorate your own cake. Turned out they did and Tom put it back for me. When my family came to collect it, he gifted us a whole range of cake decorating bits and bobs because he thought he’d given me the wrong information on the phone. Not only was this beyond helpful, he then gave us a packet of blueberries for my son as a present. (He did offer a pack of chocolate buttons but my son can’t eat chocolate so swapped for blueberries)! I wish I could upload the picture of the finished cake. We are absolutely thrilled. Thank you Tom, I hope you receive this message!! Very happy customers.”

Helpful Report

Posted 6 years ago

“Very helpful and polit staff”

Helpful Report

Posted 6 years ago

“I had a home delivery of Waitrose groceries, however some items were listed as being delivered but actually the driver didn't have them on his van. He said he would contact the depot and they would be in contact. Within the hour I had a call from Waitrose, they said the missing items would be delivery straight away. 15 minutes later we had our items delivered along with a complementary box of roses. What fabulous service Waitrose offer, no wonder they are my favourite supermarket.”

Helpful Report

Posted 6 years ago

“Can I just start by saying I love Waitrose. I love everything about it. The staff, layout, selection of goods and most of all the taste of the food. Now today I wanted a quick ready meal so bought salmon fish cakes which I served with broccoli and spinach. They are supposed to have salmon rocket and watercress. Honestly I can taste none of it. If I had to guess I would say the filling is heated to such a high level it destroys all taste leaving an almost gelatinous lump rolled in breadcrumbs. The final nail is it's dry. This is not a fish cake. Please Waitrose change your supplier and find someone who knows what a fish cake is.”

Helpful Report

Posted 6 years ago

“I Bought a Christmas tree from. Mountsorrel store. It cost £25. The best Christmas tree ever. Good value and no mess never shed any needles. Looks as good as when bought at beginning of December. Just taken it out to plant in garden. Staff also very helpful there and loaded it in car.”

Helpful Report

Posted 6 years ago

“I bought two Waitrose 1 chilled tarts on Sat. 29.12.18. The Sicilian Lemon for 30.12.18 and the Orange & Dark Chocolate for 1.1.19 and both eaten within their ‘Use by’ dates. Although good in taste the pastry bases were soggy on both tarts and I could not remove the foils before serving even though I snipped around the foil sides.”

Helpful Report

Posted 6 years ago

“I bought Waitrose essential turkey this Christmas, it weighed 6.5 kilos and cost £40. The quality was excellent, I did not tell guests it was the essential range and everyone thought is tasted good. I have always liked the essential chickens and thought I would try this, as I have been fed up with paying £75 plus for free range, or bronze turkeys from my usual local butcher. Could not fault this turkey and will definitely buy this again next year. Well don Waitrose.”

Helpful Report

Posted 6 years ago

“Waitrose 1 dark chocolate truffles: for £6 you get a box which you think is full of chocolates. In reality there are 10 chocolate which fill less than a quarter of the box. Took a photo but I don't know how to load it. So misleading and disappointing. And the chocolates aren't even that special either!”

Helpful Report

Posted 6 years ago

“Waitrose had an amazing service that supplied me with outstanding products to enjoy.”

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Posted 6 years ago

“don't recommend going to waitrose went to another store and got so much more and had better quality!! forever not going back AGAIN!!”

Helpful Report

Posted 6 years ago

“My Mother went to her local store in Warminster to order flowers as a gift for a friend which she has done before (she does not have internet) on asking for help in her words, a nice young lady tried to help but as a new employee was not familiar with the process so called for assistance from the manager, who eventually arrived he then started to deal with the order but during this he stopped walked away and attended to another customer, on returning she said he did apologise, he then made a phone call then handed the phone to my mother and told her to give her card details including the last 3 digits on the back of the card while surrounded by other customers she is now concerned about the security of her card, you would think more thought and consideration would be given to an elderly woman by Waitrose management”

Helpful Report

Posted 6 years ago

Waitrose is rated 2.6 based on 657 reviews