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Waitrose Reviews

2.7 Rating 620 Reviews

37 %

of reviewers recommend Waitrose

Company Reviews

2.7

Based on 620 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

Read Waitrose Reviews

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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14

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the Waitrose partners model, the products in store, but their delivery (from Finchley) is really lacking. This Christmas, ordered their Christmas products, on their special slot with 1+ month in advance, just to find them missing upon delivery (how is this possible?). Even with other orders done, there would always be products missing (so different than ocado), not to mention their replacements (eg. type of rice by another type of rice completely different -- yes, not all rices are the same). Shame, really good supermarket otherwise.”

Posted 3 years ago

“I love the Waitrose partners model, the products in store, but their delivery (from Finchley) is really lacking. This Christmas, ordered their Christmas products, on their special slot with 1+ month in advance, just to find them missing upon delivery (how is this possible?). Even with other orders done, there would always be products missing (so different than ocado), not to mention their replacements (eg. type of rice by another type of rice completely different -- yes, not all rices are the same). Shame, really good supermarket otherwise.”

Posted 3 years ago

“I have tried many times to get an online delivery to no avail even though I am elderly and part disabled. I can only get rapid Waitrose which is limited or go to the store for home delivery. Also I like duchy non homogenised milk but can only get it in litres which is heavy and some goes off before I can use it. Several other items have been discontinued ie Twinings loose Assam tea which I bought for years. Unhappy customer”

Posted 3 years ago

“I'm over 70 with heart problems i have been isolating for over 6 months and have tried get a xmas booking slot for the last few weeks and they come up full or unavailable why unavailable it seems strange.”

Posted 3 years ago

“Fruit and veg are never up to any good standard, often old, dry, or tasteless. The worst shop in London for fresh food. Meat, and fish usually very good, why on Earth can’t they improve the fresh food. Very expensive fir what they offer. My Waitrose local Belgravia London has been turned into an off Licence, more alcohol, then fresh food, they got rid of the wonderful cheese counter, to replace it with sushi bar, that hardly anybody needs.”

Posted 3 years ago

“Recently bought a birthday cake for my granddaughters birthday that no one could eat because it tasted and smelled of garlic. I phoned customer service the next day and they immediately offered a gift card without any explanation as to why this could be. I had to buy another cake and when the gift card arrived I was disappointed to find it was less than the cost of the two cakes I had bought. I will never shop at Waitrose again .”

Posted 3 years ago

“Why is the Exeter cafe still closed ? How many customers has the closure since Covid cost them? So many people shopped at Waitrose and incorporated a tea and cake or coffee etc. We have deserted to M&S. lovely cafe there.”

Posted 3 years ago

“Essential burgers @£3 were disgusting and overpriced. Full of water and fat. Shrunk to half the size.”

Posted 3 years ago

“Click and Collect.Witney. No sanitiser on entering or leaving store. Non of the staff wearing masks or gloves. No screens at Customer Service Desk, we had to get far too close to staff. When food brought, we had to lift each crate as we emptied it, but didn't know whether the handles had been cleaned. Non of this is good enough during Covid-19. We did not feel safe for our health. Will not use this badly thought out service again.”

Posted 3 years ago

“We had an email saying we had priority delivery, but can't get a slot until next Tuesday, consequently I have to go to the shop and put my extremely vulnerable husband and myself at risk”

Posted 3 years ago

“Generally going downhill in quality across the board. Deliveries regularly late coded and even out of date. Meat products seem to be picked as worst-on-shelf. Silly things such as 'buyers choice' attached to 100's of wines for no reason other than to con customers.”

Posted 4 years ago

“Several items missing from online Christmas shopping order and then the lost a whole bag of shopping containing fruit, veg and herbs. A refund for the items was paltry compared to the inconvenience of having to travel to replace the missing items.”

Posted 4 years ago

“Thought we’d go for the more expensive Beef bourguignon. So disappointing. No dept of flavour in the sauce (definitely not a jus) or the meat. And the mushrooms very wet. Waitrose is usually very good.”

Posted 4 years ago

“Waitrose products are normally very good, but I was tempted to buy Nigel Haworths Lamb Lancashire Hot Pot - word of advice - dont bother! It is tasteless and mainly full of onions and if I didn't know what the meat was I would have been unable to guess”

Posted 4 years ago

“Dry, tough and tasteless Prompted to buy Heston's Pistachio Stollen from the picture on the recent communication from Waitrose. Bought at the Waitrose Oundle store, couldn't wait to get it home to try it with my morning coffee. It certainly looked the part but slicing into it was apparent that it was dry and quite tough. Biting into it confirmed this, plus it was tasteless lacking enough of the essential ingredients especially the marzipan. Did I get a duff one or are they all like this but I won't be buying another one to find out.”

Posted 4 years ago

“I must say I was very disappointed with the Stratford-upon-Avon store. They do not take you to the product you require but only point in the direction. No meet & great at the till. Didn’t wait for me to catch up with my packing. The first time the woman raised her head or spoke to me was when she asked me for the money!! I suggest you look at M&S Maybird staff are excellent. Always greeted with a smile and ask how you are. They don't rush your shopping through and will always take you to items you can’t find. They go at the pace of the customer.”

Posted 4 years ago

“Waitrose and John Lewis 'Partners' attitude towards customers appear to be deterioating. Arrogance rather than service seems to be the experience more and more.”

Posted 4 years ago

“Usual queues at the tills in Uckfield branch 10.30am Sunday. Only two tills in operation and trolleys three deep, including lady with zimmer frame. No managers in sight. Asked supervisor-looking young lady about opening more tills and was told "I am trying to, but they have all disappeared". Should have gone to Tesco.”

Posted 4 years ago

“Tne worst bread in London, disgusting, bought bread today£2.40. And is unbeatable , supposed to be a sour dough .”

Posted 4 years ago

“Just got back from the Waitrose in Kingston Upon Thames. Very disappointed with the service. Usually, infact mostly they have been very welcoming. A customer before me had spilled something on the end of the belt the bit where you pay and she was waiting for a replacement. The Waitrose employee pushed all my item over the spilled liquid did not even offer to clean it, did not look or apologise or say hello and did not ask if I needed a bag. Very disappointed with the service I received today. He was rude and hostile. Needs to restart his training in customer service.”

Posted 4 years ago

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Waitrose is rated 2.7 based on 620 reviews