Walker and Hall Reviews

Name: Walker and Hall
Address: 32 Anzac Ave, Auckland
Rating: 4.84

4.8 Rating 5,086 Reviews

97 %

of reviewers recommend Walker and Hall

4.8

Based on 5,086 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

graphics@walkerandhall.co.nz

Location:

32 Anzac Ave
Auckland
1010

Walker and Hall 5 star review on 17th March 2025

Walker and Hall 5 star review on 29th October 2023

S Jane Toth

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my second purchase from Walker & Hall and I have chosen to buy online as the customer service I received has been absolutely wonderful. Sandre is extremely helpful and her product knowledge was impressive ensuring I invested in the right item to suit my needs. Amazing assistance, fabulous jewellery and exceptional customer service. Thanks so much! Eugenia”

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Posted 6 years ago

“Great product range and service”

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Posted 6 years ago

“Loved how it came with a customised card and exchange card”

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Posted 6 years ago

“I accidentally forgot to put the script that I wanted for my engraving and I emailed W&H and they responded so quickly! Exceptional customer service”

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Posted 6 years ago

“Excellent service from ordering to receiving product.”

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Posted 6 years ago

“Love everything I get from walker and hall but I prefer to shop online than go in store. The reward systems are great but the only thing I have to fault is that you can’t use your credits online. Could this be a future possibility?”

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Posted 6 years ago

Hi Sumner, thank you so much for your review! I'm so glad that you love everything you purchase from Walker & Hall - that is lovely to hear! Regarding using credits online, if you are meaning our diamond club vouchers you can absolutely use them online! You just need to pop in the voucher number into the "Gift Card" section in the checkout process. Or if you are talking about a store credit you are able to use this online too - it's just a more manual process which would require some communication with our online orders team prior to purchase but is absolutely possible! Please don't hesitate to get in touch with our online orders team in the future if you have any issues placing your order. We look forward to seeing you in store or online again! Kind Regards, The Online Orders Team

Posted 6 years ago

“They are all good”

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Posted 6 years ago

“Took a little bit long before my order was dispatched from the store therefore took longer than expected to receive. I did communicate with one staff member via email who was more than helpful and I am more than happy with the service. One small point to mention is that I would have spent more money and purchased a different chain had I realized the size of the chain I purchased (so thin I probably wouldn't have purchased). Would suggest more photos and better such as seeing the chain on someone or next to something so you can compare.”

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Posted 6 years ago

“STILL WAITING FOR MY ORDER”

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Posted 6 years ago

“I was delighted by my shopping experience. Buying from the website was simple, and when I'd forgotten to include a message for the card and sent an email back, I received a very friendly and helpful response from Sandre saying that it was no problem to add one. And my friend loved her new earrings. Excellent all round.”

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Posted 6 years ago

“The shipping was very fast. Definitely will purchase more of your great products.”

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Posted 6 years ago

“Brilliant service next day delivery for a special birthday gift. Love your work. 10/10 thank you so much.”

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Posted 6 years ago

“Excellent service ... purchased online and was assisted by the live chat function. And the item I purchased arrived quickly which was great as I needed them for a gift.”

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Posted 6 years ago

“Yet again I am amazed by Walker and Hall's commitment to the customer, from answering questions quickly through to being so willing to accommodate every request. You have a life-time customer in me!”

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Posted 6 years ago

“Great service from Walker and Hall!”

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Posted 6 years ago

“Purchased a bangle as a gift . Came super fast. But it was extremely dirty and had finger prints and marks all over it :( lucky I checked it first because I was getting it engraved. Would have hated to have given it how it was”

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Posted 6 years ago

“Fantastic service. Very happy with the ring I purchased.”

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Posted 6 years ago

“Love the product, and fast delivery.”

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Posted 6 years ago

“Great service, product was exactly as described.”

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Posted 6 years ago

“My partner ordered me a birthday present and it came super quick, with a hand written card and beautifully wrapped,walker and hall are always easy and reliable”

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Posted 6 years ago

Walker and Hall is rated 4.8 based on 5,086 reviews