Walker and Hall Reviews

Name: Walker and Hall
Address: 32 Anzac Ave, Auckland
Rating: 4.83

4.8 Rating 4,812 Reviews

97 %

of reviewers recommend Walker and Hall

4.8

Based on 4,812 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

graphics@walkerandhall.co.nz

Location:

32 Anzac Ave
Auckland
1010

Walker and Hall 4 star review on 18th December 2023

Walker and Hall 5 star review on 26th November 2023

Walker and Hall 5 star review on 22nd November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service at Newmarket store!!! Went to pick up my click and collect after receiving notification from the SHOP app it was ready only to find the staff “knew nothing about it” and werent very helpful at all.”

Helpful Report

Posted 9 months ago

Hi Sarah, thank you for your review, although we are very sorry to hear that you are disappointed. We are not on the SHOP app currently but I imagine that the order got fulfilled accidentally and you may have been notified. We can totally understand how frustrating that is. I hope that if you do consider us again in the future that any further experiences will be of the high standard which we expect and which you deserve. I have also sent you an email to discuss this further :)

Posted 8 months ago

“I loved my necklace, however I only got one earring was meant to be a pair .”

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Posted 11 months ago

“Birthday voucher didnt work. Online help was good, eventually had to send a code to complete. I have a $75 tier reward on my account, dont hold out much hope that will work. Follow up from online manager was just an excuse fest, changed my rating down, well done Rima :(”

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Posted 11 months ago

“Disappointed with the size of the dragon fly thought it would be bigger and the chain is to short, my error, would like to return it, please advise address for return. Many thanks”

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Posted 1 year ago

“Wasn’t happy at all. Sent the wrong size and that ruined my proposal For Xmas”

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Posted 1 year ago

“Hi team, I live in Christchurch so there is no retail store here and I don't shop for jewelry on-line unless I have seen the actual piece in real life and know what it really looks like and how it looks on me. I purchased a voucher for my daughter, who lives in Wellington, for birthday, and gave you her name as the recipient of the gift voucher. I didn't see an option for signing her up to your club. I would like her to be the member, not me.”

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Posted 2 years ago

“I brought the baby bracelet but unfortunately was bent and out of shape. Disappointed when it was for my babes 1st birthday. Bracelet is cute though.”

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Posted 2 years ago

“Ordered a gift set for a christmas gift but the items were tarnished. Not happy with my first purchase.”

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Posted 2 years ago

“The bow necklace was broken sent back and still waiting on refund. No Gordy voucher was offered”

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Posted 2 years ago

“I had trouble making an online purchase, tried numerous times and had a friend try with his credit card to make sure it’s wasn’t mine. The payment process did not work for him either. I had to leave a message via messenger and made the purchase through that Avenue when a customer service person rang. Unfortunately she continued to try and blame my bank even after I explained that I had tried another bank card she was also a little rude and was more interested in upsaling me. The only reason I continued with purchase is I know my daughter would love this for Xmas but I was not impressed … let’s hope delivery is with out incident 🤞”

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Posted 2 years ago

“While delivery was quick, I feel really misled and disappointed with the silver A pendant, I know it stayed size but in the pictures it looks much bigger than it is.”

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Posted 2 years ago

“Very disappointed to find returns for refund not available on internet purchases, won’t be buying here again”

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Posted 2 years ago

“The box I received looks cheap, the colour is nothing like it looked in the picture. There's a mark on the that won't come off. I brought 4 jewellery boxes to see which would be best for all I have to put in the other 3 were from trade me and cost less but were all well made beautiful colours. I picked which I and gave the others as gifts to my sister and friend. I didn't show them the Walker and Hall one because I did not want them to know how much I paid for so it's been put right away.”

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Posted 3 years ago

“It was ok but the jewellery that served me could smile a little more.”

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Posted 3 years ago

“Very good service - however my product broke”

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Posted 3 years ago

“Friendly, helpful staff over both email and in-shop. However, the necklace has an very obvious metal flaw on the pendant. They have agreed to fix, but would expect a higher standard quality control! Fingers crossed this is a one-off faulty product and I can update the two stars with more once they come to the party on a replacement.”

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Posted 3 years ago

“I was impressed by the fast delivery, and the nice box that the fine silver chain came in. However, the chain was much thinner than I expected. I had to use a magnifying glass to check whether the photo was actually of the real chain. Although the photo was technically accurate, it was zoomed in enormously. I would have preferred to see a photo of the chain on a real person.”

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Posted 3 years ago

“I purchased a gift certificate but there was no screen to put my friends details in so the certificate came to my email and was in my name. I called head office and they said forward the email to your self and change the name. Not ideal...”

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Posted 3 years ago

“I have not yet received my purchase and tracking shows it was picked up on 5 May but there has been no progess on the tracking since then. I lodged an enquiry with NZ Post Couriers yesterday but have not received a reply. I am very disappointed as I ordered in plenty of time to make it a gift to my granddaughter whose birthday is tomorrow. Alas, she will not receive it in time but I hope to get a repy from NZ Post soon.”

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Posted 3 years ago

“its very thin and fragile”

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Posted 3 years ago

Walker and Hall is rated 4.8 based on 4,812 reviews