Walker and Hall Reviews

Name: Walker and Hall
Address: 32 Anzac Ave, Auckland
Rating: 4.84

4.8 Rating 5,074 Reviews

97 %

of reviewers recommend Walker and Hall

4.8

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

graphics@walkerandhall.co.nz

Location:

32 Anzac Ave
Auckland
1010

Walker and Hall 5 star review on 17th March 2025

Walker and Hall 5 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“its very thin and fragile”

Helpful Report

Posted 4 years ago

“I purchased the earrings for my sister-in-laws 60th birthday which was last Friday and she still has not received them. The order number was 18115-please track this order and let me know when it will be delivered to Christine Marsh. Regards Jenny Comer”

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Posted 4 years ago

“I’m not sure where the mix up occurred but the package was not delivered to the address written on the delivery form. I received a call saying the package would would be delivered to the correct address within 3 day but it has been 5 days and no arrival yet.”

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Posted 4 years ago

“I still haven’t received my purchase!!!!!”

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Posted 4 years ago

“Hi. Sorry I haven’t received the order yet. Still waiting. Mother’s Day is this weekend. 🤷🏻‍♂️”

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Posted 4 years ago

“Item on website was different to that which was posted. They only have one bar not two, and do not look the same quality. There were two styles and I specifically chose the one I saw on website. A bit disappointed once I received these with no communication that they were different to what was described.”

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Posted 5 years ago

Hi there, we are very sorry to hear this feedback. We take the accuracy of our images and details online very seriously and always consider feedback as a way to improve. I have reviewed your order of product code 024-01238 and there is only one image I can see which has just one bar hanging from each sleeper earring. I haven't been able to find the pair that you would prefer but if you can please let me know the product code or more details we would be happy to arrange an exchange or find a solution for this :)

Posted 5 years ago

“They are so small compared to the photos.”

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Posted 5 years ago

“While the jewellery item was fabulous I was disappointed they didn’t read my instructions with regards to the message on the gift card. It was for a sympathy gift and they used a ‘smitten’ gift card and wrote on the card ‘this is a sympathy card’ and omitted to write my message.”

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Posted 5 years ago

“I was given the necklace as a gift and loved it so much that I decided to buy the earrings to match. In the photo they looked to have the same size silver and pounamu twists as the necklace. However when I received them they were less than half the size, tiny wee twists. So disappointing and very deceptive photography. Not happy!”

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Posted 5 years ago

“Received incorrect item. Courier also left it at wrong address.”

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Posted 5 years ago

“My item was stock and I wasn’t notified of this. I needed it urgently yet I was only notified after I emailed in asking where my order was.”

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Posted 5 years ago

“Not the greatest service as I bought based on a promotion W&H was running over Easter. The promo was buy one get one free. Of the selected items one was out of stock. Your employee tried to resolve this by offering an alternative item (which was out of stock too). Eventually I selected a ring from a few options I was given. The staff member did her best all considering it was not her fault this issue had occurred. Ultimately I decided to buy based on the promo and in the end I didn't get what I wanted.”

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Posted 6 years ago

“Had asked Newmarket to transfer a ring to their branch, from the airport, and the shop assistant confirmed that he was doing that for me and it would take about 2 days. I waited about 2 weeks and still hadn’t heard anything, so ordered it online instead, except now I can’t return it for a refund as it was purchased online. Quite disappointed in the customer service at Walker and Hall Newmarket.”

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Posted 6 years ago

Hi Anna, Thank you for making us aware of your recent experience at the Newmarket store, we are so sorry to hear they failed to get back to you. We will be passing your feedback on to management to investigate this further. In regards to you ring, we are sorry hear you are not 100% happy with it, we are more than happy to provide an exchange or store credit however. Please don't hesitate to get in touch with us on shop@walkerandhall.co.nz and we can advise the best way to get this sorted for you.

Posted 6 years ago

“Clasp on my stolen girlfriend's club chain broke first time I when to put it on. I think the chain is cheap junk so I went to another place to buy a better made chain. Post time was fine”

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Posted 6 years ago

“Bracelet was lovely, but the engraving that walker and hall did for me was terrible. So small that you almost couldn't see it and then they hadn't even crossed the t's within the engraving. Was pretty disappointed really as now it just looks cheap.”

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Posted 6 years ago

“i was so disappointed.. and no return document for refund?wont be shopping here again”

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Posted 6 years ago

Hi there, thank you so much for getting in touch although I am very sorry to hear that you are disappointed! We don't send return documents unless advised, however we can absolutely help you out with this. Can you please contact our online orders team with more information on shop@walkerandhall.co.nz - Kind Regards, W&H Online Orders Team

Posted 6 years ago

“My order was super late and I had to make contact as to wear my order was. Better communication is needed when delivery is going to be late or there is a delay.”

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Posted 7 years ago

“I ordered some cufflinks and customer service was great online, i was happy i could pick them up from the airport and that ny engraving was included but once i got the cufflinks i was disappointed. The cufflinks were scratched and the coordinates i had asked for on one of the cufflinks was in tiny font at the top of the cufflink- it looked like a barcode. I wanted the font big enough to read easier even if this meant taking up a few lines and not just 1 across. I think the area you write what you want engraved should be more specific to avoid issues like this happening. I had to gift it as it was because i had no more time and it was engraved but my partner even thought it looked more like a barcode or serial number. It was a special occasion and id shopped for weeks for where i should buy -this was upsetting.”

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Posted 7 years ago

Hi Kirsten, thank you so much for your feedback although I am very sorry to hear you were not happy with your cufflinks! We would love to get this sorted for you and I will contact you directly to organise this. Kind Regards, The Walker & Hall Orders Team

Posted 7 years ago

“I was sent the wrong product. When I contacted about this, the staff were helpful, but I was asked to return the product before mine was sent out. I think it should have been sent to me with the courier bag to send the wrong one back.”

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Posted 7 years ago

Hi Nicola, thank you very much for your valuable feedback. We are very sorry that we made an error and sent you the wrong item! We will definitely take on board your suggestion to send the replacement item with the return courier pack for this type of issue in the future – thank you for such a practical suggestion! We hope that we can impress you next time you shop with us. Many thanks, the Walker & Hall team

Posted 7 years ago

Walker and Hall is rated 4.8 based on 5,074 reviews