Walker and Hall Reviews

Name: Walker and Hall
Address: 32 Anzac Ave, Auckland
Rating: 4.83

4.8 Rating 4,813 Reviews

97 %

of reviewers recommend Walker and Hall

4.8

Based on 4,813 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

graphics@walkerandhall.co.nz

Location:

32 Anzac Ave
Auckland
1010

Walker and Hall 4 star review on 18th December 2023

Walker and Hall 5 star review on 26th November 2023

Walker and Hall 5 star review on 22nd November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please stop sending me emails. It's bordering harassment.”

Helpful Report

Posted 6 months ago

“Very disappointed with the actual ring part of the erring as not closing properly and can’t wear for fear of falling out of ear lobe!! Such a disappointment as very costly!!”

Helpful Report

Posted 1 year ago

“Unfortunately not a good review. Bought something on your site lastnight and then got a call today to say it was just the charm on sale not the chain which I didn't realize was separate they offered me a refund straight away but very disappointed.”

Helpful Report

Posted 1 year ago

“Hi. My order has arrived and i’m not so happy about it, particularly on the faded bit which looks chipped, and the chain is tangled. We can’t send it back as we do not have enough time to replace it.”

Helpful Report

Posted 1 year ago

“This was very disappointing. Got sent two earrings that don't match. It was meant to be a birthday present as well so reflected really poorly on me and now has led to an extra task. Won't be doing this again.”

Helpful Report

Posted 1 year ago

“Not happy with overall experience. Ordered a necklace with engraving that was sent to an ex lover. The engraving ended up having spelling mistakes, not one but many resulting in the gift being thrown away by that individual altogether. The end result being I wasted money time and effort on this order. eeeeeeeeeeeeeee”

Helpful Report

Posted 1 year ago

“My order: Engraving Location: Inside Bangle Engraving Extra Notes: Engraving on the inner of the bangle please Guess where the engraving is not. Completely ruined a piece of jewelry, what an absolute waste.”

Helpful Report

Posted 1 year ago

Hi Vanessa, thank you very much for letting us know about this disappointing situation! Our team are keen to get this resolved and have reached out directly so we can make this up to you.

Posted 1 year ago

“brought some earrings, they came broken and dirty. was very disappointed”

Helpful Report

Posted 2 years ago

“Massively disappointed. After going through the process to purchase an item online for click and collect I got an email an hour and a half after confirmation saying it was sold. Will not reccommend.”

Helpful Report

Posted 2 years ago

“I'm so disappointed. I purchased a gift on the 25th of September. My friend's birthday was on the 29th of September. The earring was sent on the 27th but I haven't received it yet. Guess I've just threw away my money. I'm a little bit curious why did you send fine jewelry by regular postal service and not by a courier? I think you should reconsider your delivery options. Would I recommend shopping through your website to anyone? Not sure, even the range of products is really great but for me a great shopping experience is not only to click on the button "purchase", but what's happening after and I'm not satisfied.”

Helpful Report

Posted 2 years ago

Hi Ekaterina, Thanks for taking the time out to leave us a review. Although we are disappointed to hear that your item hasn't been delivered. Just wondering if you did get in touch with anyone at Walker & Hall to help you with this? To clarify, all our packages are sent through Courier Post which is a courier service and not a regular postal service. We offer track and trace along with overnight delivery but because of the challenging lockdown alert levels, this has been sitting at the depot and can imagine how stressful it must have been for the company. I can also see that the package was requested to be re-directed, further adding confusion at the depot it was at. To assure you, you haven't thrown away your money. We will launch an investigation with Courier Post now (assuming you havent contacted us at Walker & Hall) and get this sorted for you on priority. If it will take any longer for them to find the package, we will replace the item for you at no charge. Hope this helps! In future if you have any such concerns, its best to get in touch with the company before you loose hope. We will contact you via email shortly with an update. Take care! Stay safe and kind :)

Posted 2 years ago

“Still haven't reviewed my order, terrible service really, even considering the delays with covid”

Helpful Report

Posted 2 years ago

“sadly we have not received it yet. Courier says it was delivered well over a week ago and I have filed a complaint and whilst acknowledging receiving the complaint I have not had any follow up. Are you able to help from your end please”

Helpful Report

Posted 2 years ago

“Found the item I buyt online was unsatisfactory.”

Helpful Report

Posted 2 years ago

“When I got to the collection point at the airport there was noone there so I still have not received my purchase!”

Helpful Report

Posted 2 years ago

“Very disappointed with necklace. I wore for couple of days and it broke. A complete waste of money”

Helpful Report

Posted 3 years ago

“Bad service will never shop here again plus overflated prices. Steer clear.”

Helpful Report

Posted 3 years ago

Hi Joanne, thank you for your purchase and your feedback. We really appreciate it. We would like to review any service failings and understand more about the inflated prices as our goal is to always provide fair market prices. We will get in touch via email to understand this in depth as this would provide us an opportunity to learn and grow as a company.

Posted 3 years ago

“I am incredibly disappointed in the level of service at the Queen St store.”

Helpful Report

Posted 3 years ago

“Hi the bracelet still hasn’t turned up and has now missed my daughters 16th birthday.”

Helpful Report

Posted 3 years ago

“Rubbish service. Still waiting for an order placed over a week ago.”

Helpful Report

Posted 3 years ago

“I haven't received my order yet!”

Helpful Report

Posted 4 years ago

Walker and Hall is rated 4.8 based on 4,813 reviews