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Walker and Hall Reviews

4.8 Rating 4,813 Reviews

97 %

of reviewers recommend Walker and Hall

Company Reviews

Product Reviews

4.8

Based on 4,813 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

graphics@walkerandhall.co.nz

Location:

32 Anzac Ave
Auckland
1010

Walker and Hall 4 star review on 18th December 2023

Walker and Hall 5 star review on 26th November 2023

Walker and Hall 5 star review on 22nd November 2023

Walker and Hall 5 star review on 29th October 2023

Walker and Hall 5 star review on 26th October 2023

Walker and Hall 5 star review on 10th October 2023

Walker and Hall 5 star review on 16th September 2023

78

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product didn't arrive on time Had to ring numerous times to find out where it was as it was a birthday gift... For the 30th of April areiced today the 7th of may This isn't due to covid I work In retail and have placed orders from Auckland and received the next day. First time purchasing from this company would think twice about doing it again.”

Posted 4 years ago

We are so pleased to hear that your order has been received although we are very sad to see your feedback. After the four week Alert Level 4 lockdown period was lifted we added as many people as was safe to our online orders team so that we could process and dispatch the backlog of orders as quickly as possible. This has been a new logistical achievement for us, especially with our stores being closed and most of the gorgeous jewellery required to fulfil orders needing to be collected before they could be dispatched. We received your order late on a Tuesday night and had it processed and collected by the courier on Thursday afternoon. We respect that your feedback that it did not arrive on time is accurate based on your experience however we feel this is in fact due to the delays created by the huge demand placed on the courier services in NZ during Level 3 as a result of Covid-19 restrictions. We recognise this is not the level of service which we strive to achieve however the events of the last few weeks have affected us all in many ways and we are grateful for your understanding. We sincerely appreciate your support of our NZ family owned and operated business and hope that in the future we can show you the helpful and speedy service and delivery timeframes which we usually do achieve.

Posted 4 years ago

“Still have not gotten my products ....”

Posted 4 years ago

“I still have not received the product despite waiting over a month for it to arrive. I understand that covid has had a massive impact on businesses but maybe ensure that your products have actually arrived before sending this out!”

Posted 4 years ago

Thank you for your feedback. We have become aware in the last couple of days that many courier deliveries have been delayed due to the high demand and health & safety implications of Alert level 3 in NZ. We hope that your delivery arrives safely and that you will consider to update this review once it has. Our orders team have been working very hard since we were able to return to work and we are sincerely grateful for your support of our NZ family owned and operated business.

Posted 4 years ago

“Fairly unimpressed with Walker and Hall. Ordered a large size. Received an email from Walker and Hall that the store sent a medium instead and I could have it resized. Decided to try the medium size ring as the ring was a gift and I wanted to make sure I had it on time. Ring didn't fit so had to take it back into the store. Had it resized that day but because we weren't informed till 4.30 pm the ring was then locked in an office over the weekend and couldn't be collected till Monday meaning we missed the date for the gift. Ring was eventually couriered on Monday. Fairly disappointed that the size was wrong from the start despite ordering the correct size. I can still order the larger size online which is pretty disappointing if you are unable to supply that. Will not be ordering from you again”

Posted 4 years ago

“Still have not receive parcel yet 🤦🏽‍♂️”

Posted 4 years ago

“Sorry but ring turned up completely bent, unable to be worn. I am unsure if the quality at this time but a customer service person is kindly sorting for me and we hope to see a new ring shortly. Thanks”

Posted 4 years ago

“Parcel arrived and was nicely wrapped, however earring is hardly close to what it shows online.”

Posted 5 years ago

“I bought a jade necles online, when picked it up at the airport got the really sad surprise that the quality or the design were completely different The staff at the airport branch was not particularly helpful either. Wouldn't buy from walker and hall again”

Posted 5 years ago

Hi Natali, we are sorry to hear you are unhappy with the pendant and are happy to sort this out for you. Please just reply to our orders team who you were communicating with and we can get this resolved.

Posted 5 years ago

“Really disappointed with poor communication around delays. Exceptional wrapping and purchase left me satisfied.”

Posted 5 years ago

Thank you for your feedback, we will take this on board and review our process so that we can improve! Awesome to hear that you liked the gift wrapping :)

Posted 5 years ago

“I have not recieved my order at all”

Posted 5 years ago

Hi Shontell, thank you for letting us know although I am sorry to hear this! The courier status says there was an attempted delivery and it is currently at the depot. We will contact you privately to find out how we can help to get this to you!

Posted 5 years ago

“I brought a necklace and when it arrived in its packaging it was all scratched up and dirty as if it was a demo one off the shelf, was very disappointed as it was a Christmas present would expect better for the price.”

Posted 5 years ago

“Really bad quality product that broke and I had to pay to repurchase the charm that broke off. Would never shop here again.”

Posted 5 years ago

“STILL WAITING FOR MY ORDER”

Posted 5 years ago

“The description did say the chain was thinner than the photo but it was way to thin and short. The product was under the "Men's" tab but there is no way a man could wear it, had to buy a new chain. Very disappointing, will not shop here again. Avoid.”

Posted 5 years ago

“Very disappointed in the bracelet I received it is so tiny you have to be a midget to wear it”

Posted 6 years ago

“NZ Post have let me down again - my earrings still have not arrived. Very disappointing.”

Posted 6 years ago

Hi Ingrid, Thank you so much for making us aware of this situation! I believe our orders team have followed up on this for you - we are so sorry your earrings took so long to get to you! We have communicated our disappointment to courier post and hope this doesn't happen again in the future.

Posted 6 years ago

“Gift came unwrapped even though this was requested as it was a gift. And earring box was dirty- looked like food.”

Posted 6 years ago

Hello - Thank you so much for getting in touch with us however I am so sorry to hear of your disappointment! We gift wrap all of our beautiful jewellery we send out apart from our Boh Runga packaging because the box is round and is unable to be wrapped - it still should have arrived with a beautiful bow on it! I am also very sorry to hear that the box was dirty! We will definitely look more carefully at our packaging in the future. We hope to impress you next time you shop with us in store or online! Kind Regards, The Online Orders Team.

Posted 6 years ago

“The items arrived badly damaged, largely due to the insufficient packaging. Fortunately the local store was able to replace everything on the spot.”

Posted 6 years ago

“I ordered a ring for a 21st present on a Wednesday, I was emailed Friday saying they had only just found it and it would be sent on the Monday. I replied stating it was a gift for the Saturday and asked for it to be sent overnight. It wasn't, it didn't arrive until Wednesday. Poor customer service and lack of communication will stop me from shopping with you again. Not being able to find a product is not good enough and not sending it urgently as an apology is also not good enough.”

Posted 6 years ago

Hi there - Thank you so much for making us aware of this situation! I am so sorry for all the inconvenience this has caused, this is definitely not the level of customer service we expect and pride ourselves on! We are taking this matter seriously and will be investigating why this delay and lack of communication with your order has occurred. We hope we can impress you next time you shop with us online or in store. Kind Regards, The Walker & Hall Orders Team

Posted 6 years ago

“TINY earrings and invisible diamonds. BUYER BEWARE”

Walker and Hall 1 star review on 29th September 2017

Posted 6 years ago

Hi Nancy - Thank you so much for your feedback & I am sorry to hear you are disappointed with your mini diamond star studs! We have replied to your email and added dimensions to the product page to avoid any disappointment going forward. We hope to impress you next time you shop with us online or in store! Kind Regards, The Walker & Hall Orders Team

Posted 6 years ago

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Walker and Hall is rated 4.8 based on 4,813 reviews