Walker and Hall Reviews

Name: Walker and Hall
Address: 32 Anzac Ave, Auckland
Rating: 4.83

4.8 Rating 4,813 Reviews

97 %

of reviewers recommend Walker and Hall

4.8

Based on 4,813 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

graphics@walkerandhall.co.nz

Location:

32 Anzac Ave
Auckland
1010

Walker and Hall 4 star review on 18th December 2023

Walker and Hall 5 star review on 26th November 2023

Walker and Hall 5 star review on 22nd November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wrong necklace turned up. For my wife to celebrate our 20 year anniversary I order the Boh Runga Miro feather necklace ($203) What arrived and I presented to my wife (I had left wrapped up under the incorrect assumption that the blue box contained the item requested) was the micro version. My wife feigned delight but I was underwhelmed. Later that day my wife checked the hint she had sent me and pointed out i had order the full size necklace and received the micro. She chased up getting it all sorted. The W&H staff member she dealt with was sympathetic and apologetic and posted the correct item and return bag etc. No apology card, no gift, Most of the previous jewellery I have purchased for my wife I have had made. This experience with W&H has confirmed that future jewellery will be purchased from trusted manufacturers rather than via an unreliable online source. Regards Spence Mcclintock”

Helpful Report

Posted 6 years ago

Hi There - Thank you so much for your valuable feedback. We are very sorry that we made an error and sent you the wrong item! I am so happy to hear that the staff member you dealt with was sympathetic and helpful. We don't like making mistakes! We will definitely take on board your suggestion to send an apology card and a gift if this occurs again in the future. We hope that we can impress you next time you shop with us. Many thanks, the Walker & Hall Orders Team.

Posted 6 years ago

“Hello, My sister and husband ordered me some stolen girlfriends gold large heart earrings online for my birthday. We received them no problem but when I unwrapped them the "stolen" stamp had been stamped so uneven on the hearts that I knew I would need to return them for an exchange as they were faulty. I was going up to Auckland for the weekend the next day so went into the Newmarket walker and hall store. The man that served me tried to say there was nothing wrong with them when I explained it he went to ask the manager who was busy, instead of interrupting her politely we waited for at least half and hour in store. The manager had no problem with the exchange as she saw the problem and said they would send them back to stolen girlfriends. There were none in stock, the man rang the queen street store to check the stock and we waited 10min for a return call. He then misplaced one of my earrings and asked me if I had it, I said no and they he took it and then he found it out back where he had made the call. Queen street had stock so the next day we went to exchange the earrings. The lady there knew nothing about the exchange and once I had explained it and she found the earrings but the man from Newmarket had asked for the wrong earrings and they had put aside the mini gold hearts. The lady despite seeing mine did not pick up on this and I had to point it out that these were not the same as my earrings. Next I asked if they could order them and get them posted as I requested this like the other store said they would do. I live in the Waikato. So she took the heart earrings and stapled them to my online order receipt however, she actually stapled the mini hearts to the docket and not my pair of earrings, I also pointed this out. She assured me it was all sorted and kept my earrings but gave me no return receipt or anything to prove that I didn't have them and had given them over to the store. I requested a receipt as proof that I no longer had my earrings because I had already had so many problems with your stores. She then rang us 15 min later to question that we hadn't brought the earrings from walker and hall even though I had given her a copy of the online order receipt. Clearly we had brought them from walker and hall. I'm not one to complain about stores but I and the 4 others I was shopping with were appalled at the slow and terrible customer service, it had put me off ever ordering or buying from you again. Something that should have been so simple. I am now awaiting my new earrings to come in the mail and hoping that it is all fine. Thanks, I have also sent this to the customer service team on your website”

Helpful Report

Posted 6 years ago

Hi there! Thank you so much for making us aware of this situation! I am so sorry for all the inconvenience this has caused, this is definitely not the level of customer service we expect and pride ourselves on! We would love to get this sorted for you and our National Sales Manager will contact you directly to organise this. We hope we can impress you next time you shop with us. Kind Regards, The Walker & Hall Orders Team

Posted 6 years ago

“Came in to buy a charm couldn't make the assistant understand me I'm from Manchester she was Chinese haha”

Helpful Report

Posted 6 years ago

Walker and Hall is rated 4.8 based on 4,813 reviews