Walker and Hall Reviews

Name: Walker and Hall
Address: 32 Anzac Ave, Auckland
Rating: 4.83

4.8 Rating 4,813 Reviews

97 %

of reviewers recommend Walker and Hall

4.8

Based on 4,813 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

graphics@walkerandhall.co.nz

Location:

32 Anzac Ave
Auckland
1010

Walker and Hall 4 star review on 18th December 2023

Walker and Hall 5 star review on 26th November 2023

Walker and Hall 5 star review on 22nd November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't realise (until parcel arrived) that i was buying a single stud earring only. Maybe the website could give the option to buy a a pair.”

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Posted 4 years ago

“Very cool but I am a bit disappointed with the sizing of my ring”

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Posted 4 years ago

“Good service, fast delivery.”

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Posted 4 years ago

“Very quick delivery, but the $800 package was left by the courier on the shelf outside the letterbox. It had signature only on the package. By pure chance I found it before anyone else did. My husband ordered it for my birthday so it hasn’t been opened yet because it’s gift wrapped, and it’s not my birthday yet, I hope it’s the right thing!”

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Posted 4 years ago

Dear Wilma, we are so sorry to hear this, thank you so much for letting us know! We will investigate this incident with our Courier immediately as that is not acceptable at all. We do hope you love the gift but are more than happy to assist with an exchange also so just get in touch if we can help!

Posted 4 years ago

“2 visits in-store at different stores, and I felt very pressured to buy something. In one store, the sales assistant pressured me to buy something in-store rather than go to the offsite to get the product I actually wanted. Made me feel uncomfortable and annoyed, and I also wasted time for when he finally agreed to go to the offsite to get the product I wanted!”

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Posted 4 years ago

“Size range is off and a large isn't actually that big, it's quite small actually but i'm obsessed with the range nonetheless”

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Posted 4 years ago

Thank you for your feedback Tiaan! We will definitely take this on board when considering size brackets in the future. Enjoy your gorgeous ring!

Posted 4 years ago

“Good customer interface Easy to use Easy to make a purchase”

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Posted 4 years ago

“Good product, lovely website. Bit of a delay on shipping of product but arrived on time.”

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Posted 4 years ago

“Easy to buy and quick delivery. Wasn't happy the colour of the green amethyst isn't as what is online. Its more clear than green.”

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Posted 4 years ago

“The order took a lot longer than the 1-2 business days that was promised and it was not until I emailed them asking where my order was that they told me they had to wait for my order to be brought in from somewhere else before they could ship it to me. When I received my ring it turns out I had ordered the incorrect size. So I went onto one of those chat help things that pop up when you go on your website and the person I was talking to was kind of rude and not very helpful. How ever I have currently been emailing someone named Sandre who has been very kind and helpful in helping me exchange my ring.”

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Posted 5 years ago

“I don't know, as it was a gift. I doubt that I will get a review”

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Posted 5 years ago

“Please make the packaging same with the whole brand. I got a fossel watch inside a skagen box which is totally different brands.”

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Posted 5 years ago

Thank you so much for your feedback although we are very sorry that you were given the incorrect watch box. We will be in touch via email to arrange a new box for you.

Posted 5 years ago

“I originally ordered through layby And then asked an online query. Instead of replying to my question they assumed I didn’t want it and refunded my money. After sorting out the confusion I had to wait for my refund to come through then revordered. The lady was apologetic and once all sorted I’m very happy with my purchase.”

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Posted 5 years ago

“The item I purchased was listed on the website in a different size, but then I was informed that size was not available after my purchase had been processed. I asked if a slightly different style was available, because the website said it was available, but it was not. I ended up purchasing something in a different size which was a bit frustrating. The piece by Meadowlark is absolutely stunning, but would recommend to others to check with the online chat or by emailing or calling to be sure an item is actually available before purchasing.”

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Posted 5 years ago

“Happy with the product, but delivery took 6 days when it was quoted 1-2”

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Posted 5 years ago

“Love my purchase, but the beginning of the service experience was quite bad. When I arrived the two team members working were chatting with their backs facing away from the counter, and it took a good few minutes to be acknowledged. I was actually planning on making another purchase but decided against it as the staff were quite abrupt. The online service however was absolutely amazing!”

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Posted 5 years ago

“Love everything I get from walker and hall but I prefer to shop online than go in store. The reward systems are great but the only thing I have to fault is that you can’t use your credits online. Could this be a future possibility?”

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Posted 5 years ago

Hi Sumner, thank you so much for your review! I'm so glad that you love everything you purchase from Walker & Hall - that is lovely to hear! Regarding using credits online, if you are meaning our diamond club vouchers you can absolutely use them online! You just need to pop in the voucher number into the "Gift Card" section in the checkout process. Or if you are talking about a store credit you are able to use this online too - it's just a more manual process which would require some communication with our online orders team prior to purchase but is absolutely possible! Please don't hesitate to get in touch with our online orders team in the future if you have any issues placing your order. We look forward to seeing you in store or online again! Kind Regards, The Online Orders Team

Posted 5 years ago

“Great deal. however, stock level are too low for this deal.”

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Posted 5 years ago

“The day I received the watch it stopped after the second timer function spun around randomly. It is currently having its battery and functions checked. You may wish to store your products in a way that will enable better batter life so that when they are purchased they don't have to go back.”

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Posted 5 years ago

Hi Erin, Thank you so much for making us aware of this situation although I am sorry to hear this has happened. We try our best to have the batteries turned off while they are in our stock to prevent this from happening. I apologise for this inconvenience and I ensure you we will get this sorted for you as soon as possible. Please don't hesitate to contact us if you need any further assistance! Kind Regards, The Online Orders Team

Posted 5 years ago

“No information of item, but it is good i like it. Very Fast delivery but just left in my letterbox. I thought it needed my signture. Bit disaponted your service.”

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Posted 5 years ago

Hi Sunhee, Thank you so much for your feedback! I have added the charm dimensions to the product page which is a fantastic suggestion. I also apologise that your signature required courier package was left in your letterbox, this is very disappointing for us to hear and we will be contacting Courier Post about this. We can't wait to see you in store or online again! Kind Regards, The Online Orders Team

Posted 5 years ago

Walker and Hall is rated 4.8 based on 4,813 reviews