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Warner Leisure Hotels Reviews

2.5 Rating 245 Reviews
28 %
of reviewers recommend Warner Leisure Hotels
2.5
Based on 245 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Warner Leisure Hotels Reviews

About Warner Leisure Hotels:

World of Warner Leisure Hotels offers inclusive half-board UK short breaks at stunning locations, with a wide range of activities which include good food and live entertainment every night. The price of a break includes accommodation, breakfast and dinner every day, a variety of leisure activities and nightly live entertainment.

Visit Website

Phone:

0800 138 2633

Email:

warnerweb@warnerleisurehotels.co.uk

Location:

1 Park Lane, Hemel Hempstead,
Hertfordshire
HP2 4YL

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Warner Leisure Hotels 1 star review on 12th June 2025
Erica Marcinowski
Warner Leisure Hotels 5 star review on 28th March 2024
Jim Clark
Warner Leisure Hotels 1 star review on 7th December 2022
Anonymous
Warner Leisure Hotels 4 star review on 19th July 2022
Drean.
Warner Leisure Hotels 4 star review on 19th July 2022
Drean.
Warner Leisure Hotels 4 star review on 19th July 2022
Drean.
Warner Leisure Hotels 4 star review on 19th July 2022
Drean.
14
Anonymous
Anonymous  // 01/01/2019
My husband and I stayed at Studley Castle recently and I had reason to contact them when we arrived home. This was a very difficult thing to do!!! Eventually I made contact with a Customer Service gentleman named Lewis Williams. Lewis was amazing, he was diligent, very polite and extremely helpful. I highly commend the young man and hope that Bourne Leisure recognise what an asset Lewis is especially as their reputation needs a big boost!!!
Helpful Report
Posted 4 years ago
Stayed for 4 nights at Norton Grange. 24/5 - 28/5 Had been there before so knew what to expect. Everything was fine despite the pandemic. All meals were waiter/waitress served and it worked well....except for one breakfast when it just didn't arrive after ages. The weather got very hot & sunny on our last full day....and all wanted to do was sit outside in a comfy seat and soak up the warmth after being locked inside for so many months, There are huge, beautiful gardens there, sadly though there was lack of chairs to sit on. There are benches it true.....not that many, a huge improvement would be to place comfrtable chairs around the grounds. There are chairs at the waterfront decks, but the waiters seemed to want you to buy drinks if you sit there. The entertainment was excellent and each night a different act. The Bee Gees tribute was excellent. Altogether a pleasant stay within the social distancing measures. Thank you. One point for the chef. What is it with the roast beetroot which seemed to be on your plate every evening meal? Very strange. Thank you.
Helpful Report
Posted 4 years ago
Booked at Holme Lacy House. Checking out on Monday 31st May. Evening entertainment on Saturday the 29th was good however it finished really early for a Saturday night. The band played for an hour. The pandemic is challenging however the same band could have been booked for longer. The amount we paid should have reflected the entertainment gaps. There is always something not available on the menu.
Helpful Report
Posted 4 years ago
We had a great time on the IOW at Norton Grange the Entertainment was great and the Staff/Singer Chelsea was fantastic what a great Voice but all the Staff were great and very helpful and lots of things to do and am very pleased with my bullseye from the shooting and we have booked for next year and looking forward to it can't wait
Helpful Report
Posted 4 years ago
JUST RETURNED FROM A HOLIDAY AT LITTLECOTE HOTEL, HAD BOOKED A STANDARD ROOM BUT WAS TOLD IT HAD A BATH, AS MY WIFE NEEDS A SHOWER CUBICLE FOR HEALTH REASONS,I 'PHONED THE HOTEL AND ASKED FOR A ROOM WITH A SHOWER CUBICLE, TO BE TOLD THERE WAS'NT ANY AVAILBLE,AND I WOULD HAVE TO UPGRADE TO A SIGNATURE ROOM ON PAYING AN £80 EXTRA CHARGE, WHICH I DID. THE ANNOYING PART IS THAT OUR FRIENDS WHO WERE WITH US ALSO CHANGED THEIR ROOM TWO WEEKS LATER, AND WERE GIVEN A ROOM WHICH ON ARRIVAL HAD A SHOWER CUBICLE WHICH WE REQUESTED! A FURTHER ANNOYANCE WAS THAT OUR SIGNATURE ROOM HAD A FAULTY TOILET WHICH HAD TO HAVE A NEW INTERNAL PART ORDERED WHICH DID NOT COME DURING OUR STAY, THE LONG FLUSH DID'NT WORK AT ALL,AND THE SHORT FLUSH HAD TO BE PUSHED VERY HARD MANY TIMES TO WORK AT ALL, MOST ANNOYING! WITH ALL THE ABOVE PROBLEMS, I WOULD LIKE TO REQUEST MY £80 EXTRA COST BACK AS A GESTURE. YOUR'S ETC. JOHN M. WACKETT. DATE OF OUR HOLIDAY W/C 17th.MAY LEAD NAME PRICE.
Helpful Report
Posted 4 years ago
Breakfast waiting time a bismal also dinner service was a complete shambles
Helpful Report
Posted 4 years ago
We had a weekend break cancelled due to the pandemic, waiting for the government announcement on Wednesday 24/02/21 to find out when the the hotels would open again. We chose an alternative weekend break in September so we could move our money to this break, but as we decided to re-book the price had gone up by £65pp that’s ok maybe time of year. But then the hotel changed the price two more times. It went from £264 to £299 to £319 all in the space of 24 hours, original price £199pp at a different hotel. Not prepared to be used we have requested a full refund, we feel Warner are taking advantage of the situation and change the prices to suit popularity. So please be warned.
Helpful Report
Posted 4 years ago
Have stayed many times at different hotels - all great - comfort, entertainment - now with Covid have had to cancel 2 bookings - but no problems, 100% refund within days. They are Tops - will certainly book again
Helpful Report
Posted 4 years ago
On the arrival at Studley Castel Hotel on Monday26th October we went to room No50 the room looked ok it was not until Tuesday i had a shower only to find the grout was dirty plus cobwebs around door frame and then cobwebs on light over the dressing table light, this was reported later my lady dropped her lipstick so i looked under the bed only to be shocked to find a news paper dated August. I thought these rooms were deep cleaned this does seem the case we both came home covid 19/holiday ref12147928
Helpful Report
Posted 4 years ago
My sister had booked an August holiday for the three of us at Nidd Hall and paid the deposits. She died on the 30th June and her husband notified the company requesting a cancellation of the booking and refund of the deposits. He then sent the death certificate. However, three months on and he still has not received a refund. He has phoned several times but has been fobbed off. Staff have promised to ring him back but never have. He is in his eighties and is very stressed about their appalling administration. We have now been told Warners never received the death certificate which was posted out with an accompanying letter in July. Another pathetic excuse! They will do anything to hang onto your money! To make matters worse, Warners sent a Christmas brochure in the post addressed to my deceased sister last week causing her husband even greater distress. This company don't even deserve one star. Their customer service and administration are appalling. After many years dealing with them, we will not be doing so in the future!!
Helpful Report
Posted 4 years ago
Warners was always under a time bubble and Covid has finally burst that. But it was a good concept they say like a cruise on land well yes if you have a very large imagination. You need to now run a business for over 40's not over 80's otherwise your time is running out. Warners represents offers that are not offers unless the starting price was £2k for 3 nights! Arrogant, ignorant, dirty old people, ballroom, mobility scooters, bingo, quizzes with answers you would only know if born 1930. So if you want to pay £6 plus a pint, £7 plus for a sandwich, dance to Fred Astair, listen to old people openly farting, watch people grabbing food with hands, get Covid and even more frequently Norovirus, playing 1930's quizzes, old people staring and glaring at you because you are under 79 then do stay you'll absolutely love it.
Helpful Report
Posted 4 years ago
Booked a holiday to Nidd hall on the understanding we could cancel if we felt unsafe due to covid. After Boris announcement yesterday and living in Newcastle area in lockdown, we decided to cancel as to travel there would be in breech of non essential travel.We were going with family from other house holds so could not now sit together. Also everything closing at ten and restrictions on all other facilities. So not what we booked for. Beware you lose your deposit unless your willing to pay the full amount and wait until 28 days before your break. And judging by other comments on here they are in no hurry to refund you !!! Be very careful before parting with your money they are not to be believed. So disappointed and ripped off.
Helpful Report
Posted 4 years ago
Very disappointed with our three day weekend at Thoresby Hall Sept 2020. Our agreed breakfast time of 9am every day changed to 9.45am when we arrived. Friday evening dinner quite late arriving. Saturday breakfast dining queue up the stairs to the Great Hall with my husband(on a scooter) waiting for me over 20 mins on the lower floor. My porridge was served at 10.35am 16 hours after my last food! Sunday breakfast two courses being served together again and so late our family group of 4 missed the morning quiz for the second time, not terrible but part of our entertainment package. Sunday we went to the blue room (only place with 4 seats together) for our mid morning refreshments significantly later owing to our late breakfast. Why did it take nearly one hour for two hot drinks and two lemonades? My husband with chronic kidney disease was so thirsty he was ill later and had to spend the evening in bed. I couldn’t buy water as the bar was too busy. So a difficult, stressful weekend. In fairness we have to accept that the Coronavirus restrictions are difficult for the hospitality industry but Warners need to ensure that there are sufficient staff and equipment I.e. hot drink machines to serve guests in the busiest areas.
Helpful Report
Posted 4 years ago
Bodelwyddan Castle Hotel Returned today from three much anticipated nights at what we thought were going to be the luxury that is advertised. We were throughly disappointed and felt completely cheated. Garden room, budget type,overlooking concrete wall. Inedible first meal with remainder being mediocre and no individuality. Chef? No just formulaic pre plated food. Terrific staff polite pleasant and helpful. Perfectly clean everywhere and fantastic cocktails. We spent £800 and feel robbed.
Helpful Report
Posted 4 years ago
Appalling customer service from Warner’s. Booked for Holme Lacy originally , rebooked due to closure. Eventually decided that we would like a refund, no response to emails as promised many telephone calls later and the promised refund has not materialise. Dreadful customer service ,we will never book anything with this company. The Daily Mail should never promote them again.
Helpful Report
Posted 4 years ago
Still waiting for a refund on a break booked back in March which was cancelled due to coronavirus. I have written numerous emails and not received a single reply!!
Helpful Report
Posted 4 years ago
I've recently booked 4 nights in Littlecote as I've recently recovered from Covid but my break on 06/07/20 has been cancelled because Warner have decided to open later than permitted as few bookings have been made. When I booked I received a £140 discount but they're now trying to delete the discount if I re-book for a date when they are open. I've tried to log a complaint but they don't give a monkeys. I feel like they're trying to mug me. I've now passed it to trading standards for breach of contract and I'll await the outcome. The crazy thing is, I've been using Warner's for 20 years but unless they honour my original offer price for the same price break I'll never use them again. BEWARE. They will do all they can to catch you.
Helpful Report
Posted 5 years ago
My wife and daughter were booked on a short break for June 2020 which was cancelled by Warners due to the Corona Virus problem. An email and letter from Warners Managing Director was received on 13 May 2020 confirming that a refund was available to anyone who did not wish to re-book a break in the future. Due to health issues, my wife decided that a refund was appropriate and I (her husband) made contact with Customer Services to apply for the refund of monies already paid to Warners. Having contacted Warners Customer Services, I was advised that No Cash Refund was available and all of the monies paid would be put into a "Holding Fund" and would stay there until a new booking was made. Several emails and phone Calls were made to Warners pointing out that their MD had given the option of a Full Refund or Money Being Transferred to a Holding Account and my wife had decided, due to health reasons, to have a full refund. A Customer Services Supervisor at Hemel Hempstead (name available if required) made contact by telephone and was extremely unhelpful, verging on abusive (not a good advert for Warners Leisure Hotels). Notwithstanding this, I made further contact with Warners and eventually spoke with a very helpful lady (name available if required) who made a great effort to resolve the difficulty and within a day had managed to get authorisation for a Full Refund. I can say that the payment has now reached my wife's account and we are extremely grateful to the lady who actually took a grip of the problem and resolved it with care and professionalism. Needless to say, due to the unhelpful attitude of the head office staff, future holidaying with Warners will not ever be an option for my family or friends
Helpful Report
Posted 5 years ago
We have just received the 2020 mail shot and found that the signature experience for 2020 has been enhanced by removing the wine and adding snacks and treats. If you are as annoyed about this as we are, do as we have and ring them to complain.
Helpful Report
Posted 5 years ago
Firstly booked holiday at Cricket St Thomas, paid balance on agreed date but money was taken twice. Eventually returned money but no apology. Then just booked Studley Castle after receiving offer leaflet. which clearly states Bed Breakfast, evening meal and entertainment but when I tried to book a table for evening meal I was told this was not included.Totally disgusted by sneaky added prices. In such tiny print at bottom of leaflet the terms are set out. Why not next to the deal price!!! Needless to say I cancelled this booking
Helpful Report
Posted 5 years ago
Warner Leisure Hotels is rated 2.5 based on 245 reviews