Warranties 2000 Reviews

2.6 Rating 48 Reviews
40 %
of reviewers recommend Warranties 2000

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Warranties 2000 1 star review on 30th March 2023
Alex
Anonymous
Anonymous  // 01/01/2019
Total crooks, I have a car from a customer with this companies warranty gave rough cost for repair and was told to "crack & get it fixed " after vehicle was repair and invoice they decided they were not paying, sent a recording of the tele conversation and still have left customer high & dry. This hole used car warranty require to be legislated in law courts as there people being ripped off by this company and many others. DO NOT USED THIS COMPANY THEY ARE LIARS & CHEATS
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Posted 4 months ago
DON’T FALL FOR IT! 0 stars if I could. Same experience as everyone else and personally feel stupid for falling for their scam: - Sold the 3 year extended warranty (£1600) by sales and told it covers "everything under the hood", is "hassle free" and not told there is an excess (£75) or that breakdown cover only lasts 12 months or that only cover labour up to £75/hr - They don't give you the policy wording at time of purchases. It was emailed to me after I disputed them not paying a claim. It is riddled with exclusions. - Claiming is a pain - the app is utterly useless, it just directs you to a local garage to call. You have to call BigAssist and they tell you to email Waranties 2000 the quote from garage to get the claim processed. Claim processing takes forever and you have to chase them to get an answer. After 2 months of having my car from Big Motoring World the engine light came on an cat converter needs replacing. Warranty doesn't cover any diagnostic fees (approx. £200 total). The cost to fix is £1000 and big assist have authorised only £300 - £150 for labour and a messily £150 for an aftermarket cat converter. The ford dealer mechanic said this was outrageous and even if you did go for aftermarket (they don’t advise to) you’d never find one at that price point. This warranty is a con. If I had my time again, I would decline the warranty, bank my hard earned cash in a saving account, and keep it for when you need the repairs. If you buy the warranty you will easily be out of pocket and never recoup the money.
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Posted 5 months ago
We’re do I start. First of all look at the reviews that’s speaks for its self. But they never asw the phone and they choose what is covered on your car. I have never use a company that is so rude and unreliable I will never use them against and most def will be reporting to trading standers as it’s not normal
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Posted 6 months ago
My Land Rover Freelander 2 was purchased from a garage and was bought including a 3 month Gold Warranty from Warranties2000. Basically after 100 miles the warning lights on the dashboard were displaying "Terrain Response not Operating" and "ABS disabled" messages. W etook the car into our local garage who diagnosed N/S/F ABS Sensor and MAP Sensor faults. They also ran the vehicle up to speed on their ramp and found an excessive noise from the PTU which requires replacement with a re-manufactured PTU unit and sleeve. I contacted Warranties2000 who after protracted discussions basically advised that none of the faults were covered by the Gold Warranty, despite the warranty stating that Diffs were covered! They basically said to me that their warranties exclude everything and anything caused by wear! There exact wording was "As stated previously the warranty coverage does not afford protection to any item where the proximate cause of failure is wear. This forms part of our standard terms and conditions which are applicable regardless of the individual vehicles age/ mileage." My response was "On a 14 year old car surely it would be wear that causes problems on virtually all parts, and all this despite the small print stating Diffs were covered on the Gold Covered warranty that came with the car. Surely that is the point of buying a Gold level warranty, - to give the customer peace of mind that a part that is worn and has reached the end of its life would be replaced. On a 14 year old car what part is going to fail that is not due to wear? On your basis you would not pay out on any component and really the warranty is worthless and certainly does not give me as a customer any peace of mind at all." The further response from Warranties 2000 stated "wear will be present when buying a used vehicle which eventually necessitates the replacement of components. The warranty agreement doesn't protect you for this." My subsequent response was "I’d like to know what items are covered by your Gold warranty that are not related to wear on a 14 year old car as pretty much everything and anything could be argued to be caused by wear!! It’s scandalous that a warranty company sell a Gold warranty for an older car but excludes everything and anything related to wear. This is disingenuous and misleading for customers, it is little wonder that your customer ratings are so poor." Warranties2000 then offered as a "goodwill gesture" a replacement second hand (not reconditioned or re-manufatured) rear Diff. I was obviously not going to get a garage to fit a second hand part with no providence/history and that could have been even worse than the Diff that was coming off the Freelander. Warranties 2000 then offered £350 as an offset instead of the Diff they would have sent. I am wring this to warn people thinking of buying a warranty from them that the warranty excludes wear - which in my view on any car that is outside the factory warranty period, most issues are likely caused by wear, so please be very cautious. Warrantyies 2000 also have in their small print notices stating their maximum liability is limited to £1000 and they only pay for up to £45per hour in labour charges, which is pretty much half the current labour rates charged by most garages. Basically, for me the Warranty was not worth the paper it was written on. BEWARE!
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Posted 8 months ago
I purchased this warranty when I purchased my fiesta eco boost. I made a claim in April against the warranty. Today I received confirmation they will not pay for the repairs. It appears i purchased expensive breakdown recovery. Please steer clear of this company. They take your money,don’t reply to any emails. You have been warned
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Posted 9 months ago
As a garage owner I can say without exception we will no longer carry out work on or behalf or for this compony or there customers. 1 of the worst attitudes in the business terrible manner awfull attitude shocking payment times don't give the correct information or email address. Then have the cheek to turn around and say we'll its not your money it dosnt cost you. We'll I'm afraid it does we have wages and bills to pay. Absolute disgrace I advise any garage to stay well clear of anything to do with this company. And as for your customers good luck finding a garage that will do the work. Another point they don't pay full labour and the Customer is stuck footing the bill 40 a hour max 🙄 well sorry but peaples wages and bills have moved on from 10 years ago infact that was the labour rate 15 years back absolutely disgraceful compony. Then the woman on the phone put the phone down when we stated its our business and our money she's referring to
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Posted 10 months ago
Avoid it !!! This worst company you can ever deal with it .
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Posted 11 months ago
I purchased a Seat Leon last May from Big World Motoring West Malling Kent. They asked us if we wanted to extend the warranty (Warranties2000), offering us a £1.083 for 24 months deal. The salesperson (Harihaalan Sriskantharajah) started to show us ''the benefits '' of a warranty that made you feel safe with your car. They told an incredible story: how can they manage every issue ( apart from the brake system and windscreen and oil change), with : -no limit claims -call assist recovery ( which wasn't mentioned is covered just for one year) and a lot of things are included, as you will see in the picture, and everything is just through the warranty app; no need to be worried. The important thing is that they ARE MISSING a critical something. They NEVER tell you, SHOW you, or EXPLAIN TO you the POLICY TERM AND CONDITIONS and explain to you how this warranty is actually working and what it's covering for real. I CONSIDER THIS AS BEING A FAKE MARKETING AND FAKE ADVERTISING, and they are fooling their customers with this scam warranty. After selling this to you, they have the excuse that the warranty company is another company and they have nothing to do with it. If you will start to have an issue with the car (for me, it is about injectors-which is the fuel system ), the nightmare begins because they don't bother to manage anything. You are dealing with everything : Find a garage which is not over £75 labour rate per hour. The recovery is included (just for the first 15 miles after you pay because they are a separate company as well) You have to pay the diagnosis fee (£84) The excess fee, which shows as being £75 but not mentioned, is without VAT. They give you a hire car JUST if the labour work continues for more than an eighth hour and just a week time only. After your vehicle is in the garage, after being diagnosed, they will send another independent engineer to have a second opinion. After all this, if they are happy with the amount, they will pay or not. It's a big SCAM SO PLEASE AVOID THEM
Warranties 2000 1 star review on 30th March 2023
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Posted 11 months ago
A claim has been in place for more than two weeks, and no one has been answering the phone for the last two days. I am trying to find out what is going on with the report coming from the engineer, regardless that the car has been sent to an approved garage by Warranty 2000. I spoke with Liam and Messina (if indeed is her name), talked highly rude and laughed at the end of the conversation of my trouble, (heads up, conversations are recorded, and by law, I am entitled to have them in case of court) They are highly indifferent to the situation, thinking that eventually, people will quit and pay for it. Going further, an engineer has yet to state anywhere in the terms and conditions and many other faults that supposedly warranty won't cover. Misleading and scams are considered offences. Well, here is not the case; all recorded conversations, papers gathered, invoices, etc., will make a good case at the court. I am in a position where I can't go to work as the company won't return my call, and I need to know what is going on. Besides the damages to the car, will be some extra money for the trouble that the company made me go through financially and mentally. Always keep the records safe, never assume anything and be extra vigilant.
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Posted 11 months ago
The service team was rude and won’t even process my claim because it’s all wear and tear even though the policy clearly states engine and gearbox. The man then decided to dissmiss all my point and started getting aggravated with me and then refused to let me talk to a senior member or the company. This company should not be allowed to trade due to them miss selling consumers. AVOID
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Posted 1 year ago
As everyone else says…. They blame wear and tear ! Well isn’t everything that a breaks on a car down to wear ??? Not worth a seconds thought…. Avoid !
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Posted 1 year ago
Waste of money...like a lot of these products. Be careful as this is also not covered by the FOS. My experience was that they avoided paying based on "wear and tear" despite the fact that their own engineer only carried out a diagnostic assessment and when this was contrary to my garage's assessment.
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Posted 1 year ago
Absolutely disgusting!! I brought a car from a dealership and took out warranty..paid upfront. 7 months later the air con decides not to work!!( I need a new air cond unit). I go to use the warranty ( Which says air conditioning units are covered), only to be told they will not cover the vehicle due to wear and tear!! The car is 4 years old!! Please do not use them...you will be wasting your money!!
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Posted 1 year ago
Wont pay out on any faults found at an MOT or Service no matter what the issue. Could be something you thought was a fault and asked the garage to look at as part of the MOT, still wont be covered under warranty. Total waste of money, do not buy or extend.
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Posted 1 year ago
Their warranties are a waste of money. Look at the proportion of 1 star rated reviews. They will do all they can to avoid paying out. After my car broke down, they only agreed to cover 35% of the repair cost. Don't bother with them - never pay for a warranty or extended warranty with them - its a false economy - the policy will cost more than the repai which you'll end up paying for yourself anyway. Absolute waste of money.
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Posted 1 year ago
Total waste of money and a fraud company full of scammers ,they wont aprove any claims trust me , trust all negative reviews
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Posted 1 year ago
Good communication staff very friendly payed out with in a week would highly recommend
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Posted 2 years ago
Absolutely horrendous company. NOT to be trusted. Even my mechanics said they were crooks. They will NOT pay out. Do NOT use them. Waste of time and money.
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Posted 2 years ago
Yes, I had a 3mth warranty, my car broke down, I had to pay for all the repairs, would not pay a penny. I would not use this company, and would not recommend it to anyone.
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Posted 2 years ago
Shits Warrenty companies I ever seeing they just don’t want to pay
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Posted 2 years ago
Warranties 2000 is rated 2.6 based on 48 reviews