“I’m having a terrible time with this company. They will not replace a faulty part, only repair it (against the manufacturer’s advice) and so far I’m looking at 2-3 months to effect the repair. Very poor service also. Avoid if you can!”
“I met every criteria for a valid claim..1st rejection was quite confusing..they quoted completely wrong part to me,i rang garage to say it had been rejeted,this was email
The driveshaft has play which is Wear and tear / No mechanical breakage. Due to them not being able to get hold of this part they are wanting to replace the whole differential which unfortunately we wouldn’t cover as that isn’t the failed part and we only cover sudden mechanical or electrical failures..
The garage rang and asked where they had this verdict from..the girl said it was the man at the garage...to which he replied NO..it was actually him that they spoke to and yhat it was the differential bearings.and the driveshaft is fine.,eventually sent engineer to inspect car,he agreed with the garage.
I just found out it's rejected again on the grounds of wear and tear.
This review is definitely not sour grapes,I would like to simply try and help save others the same experience. .I honestly thought having full service history and following every instruction given by this company it would be a simple procedure.
I'm unable to take it to motor ombudsman as they are not an accredited company..and I must wait another 4 weeks before contacting financial ombudsman and trading standards.
And I feel it my duty to inform martin lewis and bbc watchdog. I would hate to think somebody who is relying on the warranty and are struggling and unable to afford the repair have the the same experience as myself
If you watch the latest upload on Instagram dated 14th may 2025 you will see the honestwarrantyguy speak about how wear and tear is covered by the "top tier product"
I only wish I had purchased this top tier rather than the meagre platinum cover I have”
“We’ve been using Warranties 2000 for over 20 years and have consistently received excellent service. Anita Shepard, our representative, is always professional, helpful, and a pleasure to work with. The claims department is also efficient and easy to deal with. Highly recommend Warranties 2000 for their reliability and outstanding customer support”
“Don’t buy warranty 2000. When I’m clime says 24-48hr take long then I’m contracting 3/4 time customer service very very bad, today I call again lady says I’m still waiting for asses report. ( today After 3 weeks later) I’m receive by email :
Thank you for your correspondance regarding the repairs undertaken to your vehicle. We are sorry to learn about the problems you have experienced and the repair costs you have recently incurred.
Having had the opportunity of examining your file, we regret to inform you that we are unable to offer assistance on this occasion due to the following:
The policy only affords coverage for components that are specifically listed under the "What is covered" section of your policy booklet. Therefore as the problems you have experienced are not detailed within your coverage we are unable to assist with the repair costs incurred. Unfortunately this claim has been rejected as the engineers report states that the vehicle has been driven whilst having a known fault. In closing I would like to apologise for what may appear a negative response, our aim is to assist our customers wherever possible at the time of failure however, taking into consideration the above we are unable to offer assistance on this occasion.
Naturally, should you have any queries regarding the above or the policy terms and conditions, please do not hesitate to contact us direct.
Yours sincerely
Warranties 2000
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If he solve this issue 24-48hr then I’m not lose my work, not lose my £4000-£5000 pound Christmas time (text Warrentry) This is scum warrentry company.”
“Check the T&Cs! Don't believe lies from Big Motoring World.
You will be left with a large repair bill if something goes wrong.
The Mechatronic unit on my Skoda failed. The total cost of repair is £1,384.
Warranties 2000 are only offering to pay £755 (less than cost of warranty).
Why?
1. "Diagnostics" not covered. See T&Cs.
2. They are refusing to pay for other charges that are integral to the repair such as gearbox oil change, screws, plates, etc. Won't explain why and are asking me to appeal if I'm not happy.
3. Labour only covered up to 75ph.
Don't use this company under any circumstances.”
“Warranty won't cover anything, completely useless. Timing chain slipped and broke valve, car had full service history and 42000 miles. Cover states all moving parts but this is false.”
“Dodgy company that will not pay out on any claim and will find any excuse under the sun to avoid paying.
Do not get a warranty with this company!
Absolute scum bags the lot of them, anyone who works there should be ashamed of themselves.”
“If you could score 0, you would. No advice or direction on where to take your car - ‘just a VAT registered garage, pay the diagnostic and let us know the issues to process authorisations’.
Sounds easy, but they don’t advise they’ll only cover the cost of parts up to the value of the cheapest thing they can find online through every channel - don’t expect manufacturer spec parts. They also don’t mention they pay a labour rate of £40+VAT per hour… no garage in the last 20 years has been that cheap?? Their contribution offering came to 1/4 of the value of what I pay for the warranty, so it’s not value for money at all.
Better off getting a quote of what their warranty would be and then saving it in case you need it, because they wouldn’t do anything for you.
I’d argue their positive reviews are fake reading some of these other reviews.”
“Would give zero if possible had a claim with them and all they willing to pay didn't even cover cost of the parts when received breakdown of there costings they had priced the part at under half the possible price to get it I even spoke with multiple garages that said you can't get the part at that price unless second hand”
“This is the warranty Co used by Big Motoring World.
I have a 12month warranty and an electrical/mechanical fault and an ongoing claim 42015887.I have obtained a quote to fix the engine fault code issue at £879 - warranty assist ( for Big Motoring World ) have so far offered me £325 less .
The explanation given is the warranty only covers the faulty components not the labour / work necessary to fix the issue .if this remains their position I would suggest avoiding the warranty at purchase which cost me £780 !”
“Would give 0 stars if I could. The company have tried to tell me there are labour limitations for cost and time, however it is no where on their policy wording and customer service also confirmed it doesn't state it, but 'that's what it is'. If it is not worded on a contract, the limitation does not exist.
In the process of taking to financial ombudsman as they have broken their contractual agreement and advise anyone else who has the same issue to do the same.”
“Paid £1750 for the extra warranty when purchasing my car from Big Motoring World. Starter motor broke and they have only agreed to £114 which doesn’t even cover the part let alone the labour”
“Do not bother was told they cover the clutch and flywheel . After a month of chasing them I've now been told they aren't going to pay out for it so now I've got a nice 1400 bill do not waste your time on these scammers”
“If you're thinking about buying a car from Big Motoring World, I highly recommend avoiding their extended warranty. I had to wait six months just to get a claim processed—definitely not worth the added stress. Save your time and money by steering clear of it.”
“My warranty claim was rejected because it cost too much. This is actual words from the customer service. It's meant to cover upto full value of the car. Nope warranty from these turned out to be worthless. Be warned do not waste ur money.”
“They are the worst people on earth, they are scammers, they take ages to answer the phone, they never send emails on time and they don't like paying stay away.”
“I bought a car and took out Warranties 2000, car bought 17th April 2024 broke down on 27th April 2024.
The AA found the problem and it was the gear change linkage popped out so they patched it up and followed me to the garage, it was the weekend and the garage was closed, so had to go back to the garage on the Monday. I rang Warranties 2000 it took me all day to get them to answer and they said they didn't have a policy in my name, I rang the company who i had bought the policy and told they did have one however they would contact them first thing in the morning as they were now closed. i had to hire a car to get me to and from work. On the Tuesday i received the quote to get my car fixed via email £425, had no luck contacting Warranties 2000 as no answer so emailed them with a copy of the quote. Attempted to call them on the wednesday finally got through to be told that it wasn't covered under the gold warranty cover. I disputed this and said that i was not very happy with the service i was receiving and i wanted an explanation as to why it wasn't covered and was told that it would be looked into and somebody would call me back, guess what no call back and no one answering my calls or emails. AVOID WITH ALL COSTS, NOT WORTH THE HEADACHE OR MONEY”
“I'm waiting for my car to be repaired for over 1 month. Warranty 2000 simply delay approving my claim with one reason. Last time, they told me over the phone that they were too busy...
After reading other reviews, I realised this is not the first case, they are simply waiting for my to give up and pay myself.”
“Garbage - took my car to the garage with something they should have covered, told them it was in and they refused to pay out on it. Needed the car for work so had to pay it, still don’t have it back. Waste of space.”
“Total crooks, I have a car from a customer with this companies warranty gave rough cost for repair and was told to "crack & get it fixed " after vehicle was repair and invoice they decided they were not paying, sent a recording of the tele conversation and still have left customer high & dry. This hole used car warranty require to be legislated in law courts as there people being ripped off by this company and many others. DO NOT USED THIS COMPANY THEY ARE LIARS & CHEATS”
