Warrantywise Reviews

Name: Warrantywise
Rating: 3.00

3.0 Rating 416 Reviews

51 %

of reviewers recommend Warrantywise

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3.0

Based on 416 reviews

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Warrantywise 1 star review on 10th September 2024

Kat

Warrantywise 1 star review on 2nd September 2024

Anonymous

Warrantywise 1 star review on 17th March 2024

RACHEL A

Anonymous

Anonymous // 01/01/2019

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“I rang Warrantywise to claim for 2 jobs on my car, I spoke to Angela who was extremely helpful, there were a couple of issues with what amount I could get but after she'd spoken to a technician the situation was resolved, Angela, rang back when she said she would and treated me so nicely nothing was too much trouble, I'm very pleased with the outcome so thankyou again Angela for making a stressful situation so much better! This is how to do customer service! Regards Kym Mason”

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Posted 2 years ago

“Was really in two minds about this re the initial expense but considering the overall possible costs and the level of cover offered and the discount it was an easy decision for peace of mind. Looked after by Beth C very helpful and friendly do feel confident if any claims needed I will be looked after. Very happy 3 years plus of worry free motor repairs.”

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Posted 2 years ago

“The warrantywise team dealt with my warranty request really quickly to make sure my repair could be carried out and I could use my car for the weekend. They approved 99% of the request with an understandable element not approved. Really happy with their cover, approach to a claim and speed of service.”

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Posted 2 years ago

“Rebecca went through the policy with me in much detail and having initially planned to not take out the policy she won me over having tailored the policy details (Labour rates, excess, level of cover, etc) and ,most importantly, premium to justify signing up with Warranty Wise for three years instead of the manufacturers extended warranty for one year.”

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Posted 2 years ago

“Fantastic, knowledgeable service provided by Maya, she answered all questions I had around the cover I needed and matched the product to my needs. Would recommend anyone to contact Warranty Wise.”

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Posted 2 years ago

“Dear Sir / madam, I am writing this message to bring to your attention what an exceptional employee you have working in your company, Angela Birtwistle. Her calm and patient manner was a great help to me when my frustration was at an all-time high, not to mention the symphonic and caring approach to ensure the customer was made to feel that they are important to Warrentywise. The incredible support she showed me to resolve the Warrenty claim that had been very badly managed previously was second to none as well as the vast knowledge she has and the remarkable problem-solving abilities are rare indeed. I truly hope that some reward can be awarded to Angela Birtwistle as recognition for her amazing customer service as she is an incredible asset to Warrentywise and if more companies has employees like Angela then the world would be a much better place. Kind regards Mr M Cross Date of experience: September 14, 2022”

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Posted 2 years ago

“Jodie was very helpful explaining everything, so happy I was able to extend my cover for another 36 Months. Got my cover set up very quickly.”

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Posted 2 years ago

“Ok so I didn’t even know what I was signing myself up for, I literally left my policy in the hands of Josh who explained what I am covered for numerous times because I was out & not listening haha! The policy itself was easy enough, few details given over and my policy was complete! Had a few other questions once I had come off the phone so our Courtney blades came to the rescue and explained how it works :)”

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Posted 2 years ago

“AVOID This company warranty wise are total scammer crooks I had to take them to court , it was dealt with by mediation pre court where I did get my money back but of course not enough for the stress they put me through with their lies . Still glad I sued them . Literally make it up as they go along and Quentin Willson does not botehr replying and yet has a email on the glossy flyers to lure you in What was HE thinking ? Taking the money and putting his name to this lot ? Really .. Why are they still even operating WHY have they not been closed down yet and investigated ??”

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Posted 2 years ago

“awful company to deal with, happy to take your payments but same as the rest of the reviews will find any loop hole not to pay out, complete waste of money.”

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Posted 2 years ago

“Scammers cover nothing”

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Posted 2 years ago

“only way for these guys to pay out if you take your car to dealers and tell them the part that you want to replace is failed and not worn out, futuremore you will need to narrow down the part you want to replace as on your dsic report you will find in this day and age you will have multiple failers in parts so in otherwords you dont want more than one fault on your report, once you have completed this restassure you will get paid out only if your parts are not wear and tear which we have already been through< speak to a manger called stan form the admin team he will put your case through 70% as long as you bribe him of £500 per claim absolutley joke never ever get warrenty if you have already purchased this then its bad luck your only option is to do as insturcted above mike from xwarrentywise xollegue”

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Posted 2 years ago

“Scammers! don't fall for the fake reviews! Following on from my earlier review, I have raised an official complaint with Warranty wise to which they replied with the usual 'wear & tear' read your policy to see which parts are covered. I have replied with the following letter: Dear *** This is an unsatisfactory answer. I have been mis-sold a policy when I purchased the car believing that all parts would be covered - I would like to highlight that I have limited knowledge of car parts but I was reassured never the less. The policy terms were not stipulated, neither were the factors relating to the age of the car. There are also too many loopholes such as 'wear and tear' as highlighted by other reviewers on Trust Pilot and Google reviews https://www.reviews.co.uk/company-reviews/store/warrantywise-co-uk I would like a full refund for the money I have paid for policy *** without cancellation charges incurred and further payments taken. I have telephoned my bank this morning to inform them that a payment is due from yourselves in November. Failure to do this will result in my complaint being taken to the Alternative Dispute Resolution Centre. If the matter is not resolved amicably, I will be taking my complaint to the Financial Services Authority, Financial Conduct Authority, Financial Ombudsman which will cost Warranty Wise £500 for each case submitted. I will also be writing to Quentin Wilson directly to ensure this does not happen to anybody else in the future. The car is due to cost me around £2,000 and I simply cannot afford the £500 policy cost in the current climate. The following payments have been taken out of my account: 30/11/2021 - £122.5 31/03/2022 - £122.5 31/07/2022 - £122.5 30/11/2022 - £122.5 *not yet taken I look forward to your prompt response in this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address. I would appreciate it if you passed my complaint to your Customer Services Manager or I can put it in writing to them.”

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Posted 2 years ago

“Please DO NOT take out a warranty with this company - they are a scam! They will use every loophole to get out of paying - see other reviews. I was mis-sold the policy when I bought the car believing that parts would be covered (I know nothing about cars or car parts but was re-assured never the less). I simply cannot afford £500 in the current climate. For the other reviewers, all I can suggest is that you contact the Financial Services Authority, Financial Conduct Authority, Financial Ombudsman as it will cost Warranty Wise £500 for each case submitted. I am also writing to Quentin Wilson directly and I have opened my case with Resolver and will escalate this week. Here are the two declines that I have received: I regret to inform you that on this occasion your repair has been declined. Your repairer wishes to replace the following part(s) on your vehicle: 1) Oil Cooler 2) Oil filter housing seal Unfortunately the part(s) are not listed or covered on the level of cover you currently hold and therefore we cannot consider this request. Please refer to your plan booklet for full terms and conditions. I am sorry this is not the outcome you expected. If you have any questions or any new information you wish to be considered please email repairs@warrantywise.co.uk within 30 days of the above date. I regret to inform you that on this occasion your repair has been declined. Your repairer wishes to replace the following part(s) on your vehicle: 1) High Pressure Fuel Pump Your repairer has requested to replace the high pressure fuel pump Unfortunately the part(s) are not listed or covered on the level of cover you currently hold and therefore we cannot consider this request. Please refer to your plan booklet for full terms and conditions. I am sorry this is not the outcome you expected. If you have any questions or any new information you wish to be considered please email repairs@warrantywise.co.uk within 30 days of the above date.”

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Posted 2 years ago

“Worst than a scammers 🤬 Hope soon they will RIP”

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Posted 2 years ago

“Awful company, they sent us to a car mechanic that they approved of. 45 minute drive from our house and we are only in Dorset. The car mechanic took a long time to contact warranty wise and then nothing… we have contacted warranty wise several times only for them to tell us a different story each time. We haven’t received the information, we have received the information that we asked for but we need more, it’s been not approved, we can’t find it. We are not very happy at all and would never recommend or continue with them and would highly recommend everyone to stay clear.”

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Posted 2 years ago

“Well I wish I had read these reviews before purchasing my car from dealer on auto trader (Prime Cars - based in Ilford). I was sold the car with warranty included, with guess who? Warrantywise. This company clearly has a reputation of dodging bullets and they’ve just dodged another one… Avoid Avoid Avoid! My car, a few months after purchase, developed an issue where there was sudden loss of power and lots of fumes coming out of rear… It was non-drivable and so I had RAC take it to Mercedes dealership who diagnosed a non-genuine turbo was fitted and would need to be replaced. Total cost = £3,338.15p I phoned up today asking for an update and was told they need my service history record (it was serviced by Mercedes on 3 occasions - last one being in 2017). Moments later as I was gathering docs to send, I received and email justifying their refusal to payout! I phoned up and queried as they had not received full service history, Mercedes must have sent what was on their file but apparently a decision was not made based on view service history! I asked why was it requested and was told it’s standard procedure. Logic would say this was a waste of time, why even ask for it?! See below their reason for refusal: “I regret to inform you that on this occasion your repair has been declined. Your repairer wishes to replace the following part(s) on your vehicle: 1) Turbo They have advised your vehicles turbo turbine shaft is noisy and loose. This is considered a wear issue and not a sudden mechanical breakdown as defined. Unfortunately parts which have suffered a sudden and unexpected failure due to wear and tear, cannot be considered for assessment on vehicles that have been on cover less than 30 days and 1,000 miles from your Plan Start Date and for vehicles over 10 years old or 100,000 miles (whichever greater). Whether a Part has suffered a Failure due to wear & tear is determined by us comparing the extent of wear on the failed Part with other similar, connected or associated Parts, which we would expect to be dissimilar. Please refer to your plan booklet for full terms and conditions.” I hope this review helps!”

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Posted 2 years ago

“I bought a Car in April 2022 through a Dealer as I wanted to make sure that I have peace of Mind and was given a warranty cover (repairs) in case I need it later. My average mileage in 2000 miles approx. a year, and the Car had done less than 200 miles when a problem with a Clutch happened. I am a Pensioner on a limited budget and the company rejected my plea for honouring the promise for repairs without any reason. The company is a sham and the warranty is not worth the paper it is written on, the Mechanic pointed out to another Car which was on a Ramp that it got rejected as well.”

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Posted 2 years ago

“I was given the bronze warranty via a dealer. CV joint was found faulty. This inspection was done by a local BMW dealer. WW want to inspect it so the cost of stripping for inspection is £170 which I would have to pay. This isn’t a warranty its a complete joke as my vehicle is a BMW X5 so who would know better than these guys. Would not go near these idiots if I won the lottery. Useless”

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Posted 2 years ago

“Worst warranty company ever. They shouldn't be called warranty wise, more like warranty dodgy. Paid for a policy which includes courtesy car. My car broke down over a month and after requesting a courtesy car.. I'm told, I can only get it, if the repairs will take more than 6 hrs, guess who makes that decision??. Yep you got it, warranty wise. Apart from body repairs, which mechanical or electronic part of the car takes 6 hrs to repair?? In order words, they sell you something you can never get. To me that's not wise, that's dodgy, then they point you to the T&C's on their website. If you you this company be sure to have your lawyer look at the paper work before you sign anything. Getting them to pay for repairs: That's another joke. They'll pay for 1.6 hrs of work, even though it took the garage 3hrs, then they don't want to pay VAT because the invoice should be in their name, but just also include your name and address.. talk about sketch dodgy companies, why don't trading standards clamp down on these scammers.”

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Posted 2 years ago

Warrantywise is rated 3.0 based on 416 reviews