Watches.com Reviews

Name: Watches.com
Address: 4155 Blackhawk Plaza Circle, 101, Danville, CA
Rating: 4.44

4.4 Rating 1,239 Reviews

86 %

of reviewers recommend Watches.com

4.4

Based on 1,239 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

9258204300

Email:

contact@watches.com

Location:

4155 Blackhawk Plaza Circle, 101, Danville
CA
94506

Watches.com 5 star review on 1st March 2024

Tinnie C

Watches.com 5 star review on 17th February 2024

Miran D

Watches.com 5 star review on 10th February 2024

Blane M

194

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting my watch...”

Helpful Report

Posted 2 years ago

Hey Nicolau! Sorry to hear your watches haven't arrived yet. They do appear to still be in transit to you but feel free to reach out to contact@watches.com at any time if you still don't receive them. You also purchased Route protection, so you're covered there as well :)

Posted 2 years ago

“Even though I had payed for additional services shipping was slow.”

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Posted 2 years ago

“Bonjour, Commande livrée tardivement. En plus j'ai du payer une taxe de 34 € alors que cela n'est mentionné nul part. De plus au dos de l'emballage il est noté "Default". J'aimerais bien savoir ce que cela signifie”

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Posted 2 years ago

“The watch that I had ordered months ago was due in October. Now it’s December and I still there is no update as to exactly when I’ll receive the watch.”

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Posted 2 years ago

Hi Wesley, Thank you for your review! It looks like your item was delivered to your address on November 24th. If you haven't received that shipment, you will need to file a claim with Route. Please feel free to reach out to our customer service team, if you haven't already: contact@watches.com They would be happy to assist you further!

Posted 2 years ago

“Watches is a very good online watch shop. I would give them 5 star if they sent my shipment with DHL and not FEDEX. Any online store sending shipment with fedex will lose 3 stars out 5. FEDEX charge unnecery uncorrect high taxes from European costumers. DHL does not charge extra money for the taxes and give correct tax deal. Any company sending shipment to europe should not use fedex or UPS. Use only DHL for safe and fast delivery. FEDEX even fails on delivery day in europe.”

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Posted 2 years ago

“One watch never came and I still didn't receive my refund for any watches I've returned and I had to pay for my return”

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Posted 2 years ago

Hey Omar! Thanks for leaving a review! It looks like your returns were received back on 9/9 and refunded on 9/10. If you still haven't seen the funds post to your account, please feel free to contact our customer service team at contact@watches.com They would be happy to assist you!

Posted 2 years ago

“rwer”

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Posted 2 years ago

“The website has a good choice but was very disappointed with my watch it was supposed to have luminous hands after being exposed to light and after watch under direct light still didn't glow and watch look like it came from the Uk. Maybe it was there reject not sure!!! Not a happy customer!!!”

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Posted 2 years ago

Hey Gregory! Sorry to hear that particular model didn't work out! It doesn't look like we have received a return request yet, but we're happy to assist you with that if you wanted to send the item back. You can email our team at contact@watches.com

Posted 2 years ago

“Very helpful but tracking did not work. I waited for a week and was told that the watch had been returned to their warehouse. A no hassle refund was issued. I don't think I will be using them again, not because they are not helpful but more because they seem to have issues shipping overseas.”

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Posted 2 years ago

“Not received order yet..... Tracking does not work... So I don't know where it is”

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Posted 2 years ago

Hi Peter, Thank you for your feedback. We apologize for the confusion. We have emailed you through contact@watches.com for further assistance. Please follow up with us there so we can help you retrieve your watch. Thank you for shopping with us!

Posted 2 years ago

“Still waiting on my watch to arrive. I thought the shipping would be much faster than this. A little disapointing.”

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Posted 3 years ago

Hey Andy! Sorry for the delay! Normal UPS Ground is between 10-17 days, however they do always reserve the right to list delays with international shipping. Sometimes getting through customs can take a little extra time. We see that your item arrived two days ago! Let us know how you like it and we're always looking for ways to improve our shopping experiences! We appreciate your feedback and support!

Posted 3 years ago

“The Timex watch : 0K. The Bertucci watch : KO... it could have been checked before sending the watch...”

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Posted 3 years ago

Hey there! Thanks for the review! If you're having any troubles with the watch or shipment please let our customer service team know at contact@watches.com

Posted 3 years ago

“La montre ne correspond pas du tout à mes attentes. Elle quasiment illisible”

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Posted 3 years ago

Hey Lawrence! Thanks for the feedback! We'd be happy to assist you with the return. You can reach out customer service team at contact@watches.com. You can also process a return directly on the website.

Posted 3 years ago

Watches.com is rated 4.4 based on 1,239 reviews