Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.48

4.5 Rating 1,712 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,712 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 11th August 2026

283

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheaply made watch which broke within a year. Gears are coming apart and I can’t return it!!. Avoid this brand at any cost.”

Helpful Report

Posted 5 days ago

“I placed two orders and they didn't arrive”

Helpful Report

Posted 4 months ago

Hello Mauricio- Please take a look at your orders and review the shipping address that was entered during checkout. There was no house number listed, only a street name. Please make sure to enter your full and complete address prior to processing any orders or the carrier will have delivery issues.

Posted 4 months ago

“No like no like no like”

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Posted 5 months ago

“I’ve been trying to contact them for a week about a return. No reply.”

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Posted 6 months ago

Hello Dean, Our team does not have any messages, emails ,voice or live chat messages from your account. Are you using the correct contact pages? Please use contact@watches.com or the live chat feature through our website if you have additional questions or require assistance.

Posted 6 months ago

“Received a watch that was damaged and not working. Seems like lack of quality control. Living in Europe it’s expensive to return it due to customs etc.”

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Posted 9 months ago

“Wrong items received. I ordered two watches, but what I've received were some jewelries from stay golden...”

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Posted 9 months ago

“Incompetent. They sent the wrong watch.”

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Posted 11 months ago

Hello James, We're sorry to hear you have received the wrong item. Occasionally, we receive stock that might be mismarked from the manufacturer. Respectfully, our watches.com team will always follow up with the vendors directly to let them know when there is an issue. I do see that our customer service agents have offered assistance with a return. If you have addition questions, they will be happy to assist you.

Posted 11 months ago

“I was sent a watch that isn't working? I truly didn't expect that and am really shocked. I associated watches.com as really reputable. That has seriously dented my confidence and will impact future purchases.”

Helpful Report

Posted 1 year ago

Hello Dennis, We are so sorry to hear there was an issue with your order. Please reach out to contact@watches.com as soon as possible. They are happy to assist you with a refund or replacement.

Posted 1 year ago

“First time ordering received right before father's day but it came damaged had to return.”

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Posted 1 year ago

We are sorry to hear there was an issue with your order. It looks like our team provided a return label. They are happy to assist you with a replacement or refund.

Posted 1 year ago

“Received the watch after waiting longer than I expected the watch did not work. I will be contacting you to return the watch very displeased with with this.”

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Posted 1 year ago

“Your extra charges at the border were BS.”

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Posted 1 year ago

“Refused to allow me to return watch received defective.”

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Posted 1 year ago

Hello Bogan, I am sorry to hear that you did not receive our last message. Please always double check your spam and junk emails just in case you missed the return label. I will have a member of our team resend that to you.

Posted 1 year ago

“Never got refund”

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Posted 1 year ago

“It still hasn't been delivered”

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Posted 1 year ago

Hello Dwayne, Thank you for your review! Please note that we do offer faster shipping options during the checkout process. Standard International Shipping is noted at 14-28 business days. At this time we do recommend that you continue to monitor tracking for final delivery and please contact us at contact@watches.com if you have any issues with receiving your shipment. Our team is happy to assist you

Posted 1 year ago

“My watch was ordered on 14th Nov and has been stuck in Customs at Heathrow since 21st November (13 days & counting). I’m expecting customs to contact me but no-one has. Have sent several messages to Watches.com who just tell to contact DHL - but DHL tell me to contact the vendor! No idea how this will be resolved or if I will ever get the Watch.”

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Posted 1 year ago

“Ordered a watch that is broken. Very hard to find a solution. Still unresolved after almost a week”

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Posted 2 years ago

“Awful no batteries”

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Posted 2 years ago

Hello Valerie, Thank you for your review! If an item arrived with a dead battery, please feel free to contact our customer service team and contact@watches.com. They are happy to assist you with a return and refund or replacement.

Posted 2 years ago

“I never received my $1000 watch and I'm still waiting for my refund.”

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Posted 2 years ago

Hello Jennifer, Thank you for your review! I do apologize. It looks like a member of our team has been assisting you with this. They are happy to help in the event an item is lost of missing in transit.

Posted 2 years ago

“I purchased a very expensive watch only to receive an used/open box item, watch arrived with a teared box, without tags and dirty full of smudges and fingerprints, what a disappointment, I will definitely never purchase anything from this vendor and I encourage everyone else to look some place else, this place is dishonest and not worth anyone's business.”

Helpful Report

Posted 2 years ago

Hello! Thanks for your review. It does look like our team has sent you an email regarding your order! Please check your inbox or your spam folder for that email. We are more than happy to help assist you!

Posted 2 years ago

“I am unsatisfied severely never ordering a watch from here again, I bought a watch i received it defective, and I returned it and i didn’t get a refund for the fees I paid for shipping.”

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Posted 2 years ago

Hello Felipe, Thank you for your review and recent order! Please note that returns can take between 7-10 days to process once they have been delivered by the carrier. If you did have an issue with your order, we are happy to assist you with a refund in full. You can always email our team for progress on your return at contact@watches.com.

Posted 2 years ago

Watches.com is rated 4.5 based on 1,712 reviews