Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.46

4.5 Rating 1,495 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,495 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 28th June 2025

Roger M

Watches.com 5 star review on 31st May 2025

Kevin D

251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time ordering received right before father's day but it came damaged had to return.”

Helpful Report

Posted 3 weeks ago

We are sorry to hear there was an issue with your order. It looks like our team provided a return label. They are happy to assist you with a replacement or refund.

Posted 3 weeks ago

“Received the watch after waiting longer than I expected the watch did not work. I will be contacting you to return the watch very displeased with with this.”

Helpful Report

Posted 2 months ago

“Your extra charges at the border were BS.”

Helpful Report

Posted 6 months ago

“Refused to allow me to return watch received defective.”

Helpful Report

Posted 6 months ago

Hello Bogan, I am sorry to hear that you did not receive our last message. Please always double check your spam and junk emails just in case you missed the return label. I will have a member of our team resend that to you.

Posted 6 months ago

“Never got refund”

Helpful Report

Posted 7 months ago

“It still hasn't been delivered”

Helpful Report

Posted 7 months ago

Hello Dwayne, Thank you for your review! Please note that we do offer faster shipping options during the checkout process. Standard International Shipping is noted at 14-28 business days. At this time we do recommend that you continue to monitor tracking for final delivery and please contact us at contact@watches.com if you have any issues with receiving your shipment. Our team is happy to assist you

Posted 7 months ago

“My watch was ordered on 14th Nov and has been stuck in Customs at Heathrow since 21st November (13 days & counting). I’m expecting customs to contact me but no-one has. Have sent several messages to Watches.com who just tell to contact DHL - but DHL tell me to contact the vendor! No idea how this will be resolved or if I will ever get the Watch.”

Helpful Report

Posted 7 months ago

“Ordered a watch that is broken. Very hard to find a solution. Still unresolved after almost a week”

Helpful Report

Posted 8 months ago

“Awful no batteries”

Helpful Report

Posted 8 months ago

Hello Valerie, Thank you for your review! If an item arrived with a dead battery, please feel free to contact our customer service team and contact@watches.com. They are happy to assist you with a return and refund or replacement.

Posted 8 months ago

“I never received my $1000 watch and I'm still waiting for my refund.”

Helpful Report

Posted 8 months ago

Hello Jennifer, Thank you for your review! I do apologize. It looks like a member of our team has been assisting you with this. They are happy to help in the event an item is lost of missing in transit.

Posted 8 months ago

“I purchased a very expensive watch only to receive an used/open box item, watch arrived with a teared box, without tags and dirty full of smudges and fingerprints, what a disappointment, I will definitely never purchase anything from this vendor and I encourage everyone else to look some place else, this place is dishonest and not worth anyone's business.”

Helpful Report

Posted 9 months ago

Hello! Thanks for your review. It does look like our team has sent you an email regarding your order! Please check your inbox or your spam folder for that email. We are more than happy to help assist you!

Posted 9 months ago

“I am unsatisfied severely never ordering a watch from here again, I bought a watch i received it defective, and I returned it and i didn’t get a refund for the fees I paid for shipping.”

Helpful Report

Posted 11 months ago

Hello Felipe, Thank you for your review and recent order! Please note that returns can take between 7-10 days to process once they have been delivered by the carrier. If you did have an issue with your order, we are happy to assist you with a refund in full. You can always email our team for progress on your return at contact@watches.com.

Posted 11 months ago

“Watch did not work no matter what I tried.”

Helpful Report

Posted 11 months ago

“I bought a watch from here and then decided I wanted to return it due to it being to big for my wrist. The watch itself was nice. I have sent a return request to get a refund on my watch and it was approved for refund. So I mailed it back in the time frame they requested and have yet to receive my refund for it. I'm not impressed with the return and refund this company has because I have returned my watch and have not received any refund.”

Helpful Report

Posted 1 year ago

Hey Jesse! So sorry but the returns can take 7-10 business days to process. You can always email our customer service team and they are happy to check with the warehouse and request the return process a bit faster.

Posted 1 year ago

“Way overvalued”

Helpful Report

Posted 1 year ago

“watch price was marked up. and why am I being asked to change my review? Nothings changed.”

Helpful Report

Posted 1 year ago

“Customer Service isn't accessible, or it's hard to find. I need Return Instructions for my Bertucci Order ASAP.”

Helpful Report

Posted 1 year ago

Hello David, We are sorry to hear that you did not like your Bertucci model. Returns requests can be made directly through your order confirmation email or through our website here: https://www.watches.com/a/returns There is no need to contact customer service with these automated options, however you can email us directly at contact@watches.com or use the "contact us" link on our main page: https://www.watches.com/pages/contact-us Hope that helps and thank you for shopping with us!

Posted 1 year ago

“Watch ist not working. Even with hand wind the watch stops after two minutes. The rotor makes cracking noise inside the watch.”

Helpful Report

Posted 1 year ago

“Overprice to expensive to much 💰 I can do much better thru other vendors.”

Helpful Report

Posted 1 year ago

Hey Jeff! Thank you for your review! As noted on our website, we do offer price matching options. I see that you purchased a Cadola watch. They set all their own pricing even on our site. So if you find the same item on sale through them within 10 days of purchase, you can always email our team! We are happy to assist you further. Thank you so much for shopping with us!

Posted 1 year ago

“Having paid for the gold range of mystery watches I expected to get a mechanical, or maybe a automatic watch, instead I got the exact same quartz watch that I recieved when I bought the bronze level mystery watch. Very disappointing that such a difference in price lands the same low value quartz watch. Would not recommend.”

Helpful Report

Posted 1 year ago

Hello Christian, I see that you have not yet emailed our customer service team. If you are able to provide photos of both the front and caseback of both orders, we would be happy to assist you further! Please use contact@watches.com and someone will assist you!

Posted 1 year ago

Watches.com is rated 4.5 based on 1,495 reviews