Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.46

4.5 Rating 1,461 Reviews

86 %

of reviewers recommend Watches.com

4.5

Based on 1,461 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 11th April 2025

242

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have order many watches over the last few years and have had several quality issues. Last (2) $1k watches; clasp broken poor quality on one, the other was been worn less than 5 times, sent in for repair, and now broken again after wearing on once. Don’t think I will be purchasing again.”

Helpful Report

Posted 1 month ago

Hello Philip, Thank you for your review. It looks like your return noted that you did not like the clasp on this particular watch strap. I do apologize, and we are happy to see that our team was able to process a return for you! If you need further assistance, please feel free to contact us anytime at contact@watches.com.

Posted 1 month ago

“I recently purchased mens black PCH watch and I must say upon receiving it, I was not impressed. This watch was just not designed to function as a usable timepiece. Look cool factor yes, function NOT.”

Helpful Report

Posted 7 months ago

“In 2024 it has been a "mixed bag" with respect to watches ordered. Order WDC-24-71953 (ordered on May 21st) has not been delivered. Order WDC-24-72403 (ordered on June 5th) has not been delivered. Order WDC-24-72591(ordered on June 11th) has been delivered. Order WDC-24-73327(ordered on July 14th) has been delivered.”

Helpful Report

Posted 9 months ago

“Wrong watch was sent. It has been a very slow process to correct this problem. I am still waiting for the correct watch to ship.”

Helpful Report

Posted 9 months ago

“Excellent as far as unique goes. But so many strings attached. They didn't provide measurements (the watch was way too large), they make you pay for USPS return which cost me $20. Great sales, but they need to pick up the timepieces and get it together.”

Helpful Report

Posted 9 months ago

Hey Phillip! Thank you for your review! All sizing on the watches will be under the "specifications" on the individual product page. It is an expandable link just below the title if that helps! We're sorry to hear that item didn't work out for you! Please feel free to email our team anytime for assistance or if you have questions about the products. We are happy to assist you!

Posted 9 months ago

“I was looking for a good looking watch to wear at times when I don't want to wear my main watch. The one I chose is an interesting design, unfortunately it is rediculously hard to read. It has a little light button that is supposed to help but, not really. Also the shipping was slow and shipping info was either wrong or unavailable.”

Helpful Report

Posted 11 months ago

“I ordered a watch from watches and when it finally arrived it was not the watch I ordered. The return process has been an absolute nightmare, needless to say I still don’t have the watch I ordered. Rather than getting my order fixed they tried getting me to keep the watch they sent me for an extra 10 percent off. Extremely poor customer service.”

Helpful Report

Posted 1 year ago

Hello Kurt, I am so sorry to hear there was an issue with the item you had received. Please note that as posted on our website, we do always offer a "keep it" 10% off discount as an option for our customers. I do see that our team has already requested the item to be shipped back, and a replacement shipment was set up. Once that ships, you will receive a tracking number for the replacement. Thank you so much for shopping with us!

Posted 1 year ago

“Dus not get it tet. It has been 3 weeks by now.”

Helpful Report

Posted 1 year ago

“I have the watch on now. It is a lot fun. Buying it was not so much fun. When pre-paid it was said shipping would start around 12/22. Note the word around. That isn't a specific date, but a specific date is important because so many things are tied to the date. Why no message before hand? In your fine print if a claim is not made in the correct time frame then tough luck to me. Or maybe not as a lawyer I'd so no, tough lunch to you. You should study amazon.com cause they get such matters almost perfectly right. Legally,You guys must before you ship anything must send an email or text notice, that it is being shipped so as to start the clock. And what info must include when it was actually shipped and a tracking /shippping number. You should ask for a response to such a notice to make it is clear everyone is on the same page. I am a doctor with Doctors Without Borders (when I'm not being a lawyer), I was sent to the Ukraine / Russia for it's special militry opertaion. I don't always have the time to read emails everyday. So without blaming you I am not very happy about how all of this went down. Feedback is a gift use it to becone a better company. Make things as easy as possible to buy. I learned that from Tommy Border of the now ancient Borders Books. Dont get in the way of someone trying to buy the rug your floor, because that is the way real retail works: sell to anyone anything they want to buy in the store. Things sold that way can always be replaced. By way of example, You may not be in the prints or rug business but if someone will buy something you have on the wall or floor: then sell it. Else why not? Your operations do not speak well of whatyou have beeb doing. I have bought 3 watches from you and I hated each buying process.”

Helpful Report

Posted 1 year ago

“To be honest I've done this 3 times now and got the same brand of watch each time. A little variety would've been nice. Not going to do it again”

Helpful Report

Posted 1 year ago

“I received the wrong watch, I already returned the wrong watch ( which I shouldn't have sent back until I received the correct one ) Still waiting for the one I ordered. If I don't receive it soon I will dispute the charge with my credit card company.”

Helpful Report

Posted 1 year ago

“The watch arrived broken. They have not helped me with the refund.”

Helpful Report

Posted 1 year ago

Hi Aaron! It does look like our agents have been in contact with you regarding your damaged watch and provided you with a shipping label! Once your damaged watch arrives and is checked in by our warehouse staff, we'd be happy to issue that refund as mentioned in the email correspondence! This can take 7-10 extra business days once it is delivered. As of today, it doesn't look like it has been shipped back according to the tracking number! But we'll have someone reach out to you and if needed, reach out to USPS :)

Posted 1 year ago

“I rate my purchase a 2 star.you need to tell your customers about additional charges otherwise happy with my purchase.”

Helpful Report

Posted 1 year ago

Hey Ernest! Thanks for leaving a review! All charges are noted at checkout. If you received some additional charge associated with this order, please email our team at contact@watches.com We are happy to assist you! Alyssa

Posted 1 year ago

“Great watch, good price. But it was promoted for Graduation and the watch arrived over 3 weeks after placing the order, even after paying hefty shipping fee compared to other stores. Pricey shipping, super late delivery, no courtesy email to provide explanation or notice of it not arriving on time.”

Helpful Report

Posted 1 year ago

“Advertised like I was getting a great deal…spent $29 got a $29 watch, don’t mess with the mystery deals, just get the watch you want and pay for it.”

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Posted 1 year ago

“Cost a fortune to ship. Watch does not fit well. Would not recommend.”

Helpful Report

Posted 1 year ago

Hello Scott! Thanks for leaving a review. Some countries are very limited to shipping options. Carrier rates can definitely cost more if delivery companies are limited. We do also have expedited shipping if you even need an order faster. I do hope you love the watch! Zodiac is a great brand!

Posted 1 year ago

“Received the watch fine. But I want to return it but nobody has come back to me on how to do it. Emailed twice and tried to call the number on the invoice but unfortunately the number doesn't work. I still want to return the watch but I don't know how to nor am I getting any help.”

Helpful Report

Posted 2 years ago

Hey Dennis! It looks like our team has responded to you a few times with the instructions on how to start a return! Please check you spam folder if you aren't seeing their responses. Thank you :)

Posted 2 years ago

“Watch came broke. $300 watch br9ke right out of the box.”

Helpful Report

Posted 2 years ago

Hey Jeff! Sorry to hear that you had troubles winding the watch! Looks like our team already offered a replacement and sent a shipping label. The return should arrive tomorrow and we'll get out a replacement. We will also, for good measure, have someone test that and provide feedback to Fossil Group. If you have any other questions, you can reply to our last email or email contact@watches.com We will take care of you!

Posted 2 years ago

“The watch I was sent was also on sale for 9 bucks more than I paid. Lesson learned was to buy what I want. No more surprises with a mystery watch.”

Helpful Report

Posted 2 years ago

Hi Robert! So sorry to hear you weren't happy with the Mystery Watch you received! It can definitely be a little bit of a gamble, but you can't really beat the price. We appreciate your business!

Posted 2 years ago

“nothing amazing...”

Helpful Report

Posted 2 years ago

Hello Ray! So sorry to hear you didn't like your order! As a first time customer with us, I would definitely recommend trying something other than the mystery watches. It'll allow you to control more of what you receive if you shop directly for specific products. I do hope you received something good in the mystery box! Please let us know if you have any other questions by emailing contact@watches.com. We appreciate your support and thank you for shopping with us!

Posted 2 years ago

Watches.com is rated 4.5 based on 1,461 reviews