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Watches.com Reviews

4.4 Rating 1,235 Reviews

86 %

of reviewers recommend Watches.com

Company Reviews

Product Reviews

4.4

Based on 1,235 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

9258204300

Email:

contact@watches.com

Location:

4155 Blackhawk Plaza Circle, 101, Danville
CA
94506

Watches.com 5 star review on 1st March 2024

Watches.com 5 star review on 1st March 2024

Watches.com 5 star review on 17th February 2024

Watches.com 5 star review on 17th February 2024

Watches.com 5 star review on 17th February 2024

Watches.com 5 star review on 10th February 2024

Watches.com 5 star review on 10th February 2024

194

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a watch from watches and when it finally arrived it was not the watch I ordered. The return process has been an absolute nightmare, needless to say I still don’t have the watch I ordered. Rather than getting my order fixed they tried getting me to keep the watch they sent me for an extra 10 percent off. Extremely poor customer service.”

Posted 2 months ago

Hello Kurt, I am so sorry to hear there was an issue with the item you had received. Please note that as posted on our website, we do always offer a "keep it" 10% off discount as an option for our customers. I do see that our team has already requested the item to be shipped back, and a replacement shipment was set up. Once that ships, you will receive a tracking number for the replacement. Thank you so much for shopping with us!

Posted 2 months ago

“Dus not get it tet. It has been 3 weeks by now.”

Posted 2 months ago

“I have the watch on now. It is a lot fun. Buying it was not so much fun. When pre-paid it was said shipping would start around 12/22. Note the word around. That isn't a specific date, but a specific date is important because so many things are tied to the date. Why no message before hand? In your fine print if a claim is not made in the correct time frame then tough luck to me. Or maybe not as a lawyer I'd so no, tough lunch to you. You should study amazon.com cause they get such matters almost perfectly right. Legally,You guys must before you ship anything must send an email or text notice, that it is being shipped so as to start the clock. And what info must include when it was actually shipped and a tracking /shippping number. You should ask for a response to such a notice to make it is clear everyone is on the same page. I am a doctor with Doctors Without Borders (when I'm not being a lawyer), I was sent to the Ukraine / Russia for it's special militry opertaion. I don't always have the time to read emails everyday. So without blaming you I am not very happy about how all of this went down. Feedback is a gift use it to becone a better company. Make things as easy as possible to buy. I learned that from Tommy Border of the now ancient Borders Books. Dont get in the way of someone trying to buy the rug your floor, because that is the way real retail works: sell to anyone anything they want to buy in the store. Things sold that way can always be replaced. By way of example, You may not be in the prints or rug business but if someone will buy something you have on the wall or floor: then sell it. Else why not? Your operations do not speak well of whatyou have beeb doing. I have bought 3 watches from you and I hated each buying process.”

Posted 3 months ago

“To be honest I've done this 3 times now and got the same brand of watch each time. A little variety would've been nice. Not going to do it again”

Posted 5 months ago

“I received the wrong watch, I already returned the wrong watch ( which I shouldn't have sent back until I received the correct one ) Still waiting for the one I ordered. If I don't receive it soon I will dispute the charge with my credit card company.”

Posted 6 months ago

“The watch arrived broken. They have not helped me with the refund.”

Posted 7 months ago

Hi Aaron! It does look like our agents have been in contact with you regarding your damaged watch and provided you with a shipping label! Once your damaged watch arrives and is checked in by our warehouse staff, we'd be happy to issue that refund as mentioned in the email correspondence! This can take 7-10 extra business days once it is delivered. As of today, it doesn't look like it has been shipped back according to the tracking number! But we'll have someone reach out to you and if needed, reach out to USPS :)

Posted 7 months ago

“I rate my purchase a 2 star.you need to tell your customers about additional charges otherwise happy with my purchase.”

Posted 8 months ago

Hey Ernest! Thanks for leaving a review! All charges are noted at checkout. If you received some additional charge associated with this order, please email our team at contact@watches.com We are happy to assist you! Alyssa

Posted 8 months ago

“Great watch, good price. But it was promoted for Graduation and the watch arrived over 3 weeks after placing the order, even after paying hefty shipping fee compared to other stores. Pricey shipping, super late delivery, no courtesy email to provide explanation or notice of it not arriving on time.”

Posted 10 months ago

“Advertised like I was getting a great deal…spent $29 got a $29 watch, don’t mess with the mystery deals, just get the watch you want and pay for it.”

Posted 10 months ago

“Cost a fortune to ship. Watch does not fit well. Would not recommend.”

Posted 11 months ago

Hello Scott! Thanks for leaving a review. Some countries are very limited to shipping options. Carrier rates can definitely cost more if delivery companies are limited. We do also have expedited shipping if you even need an order faster. I do hope you love the watch! Zodiac is a great brand!

Posted 10 months ago

“Received the watch fine. But I want to return it but nobody has come back to me on how to do it. Emailed twice and tried to call the number on the invoice but unfortunately the number doesn't work. I still want to return the watch but I don't know how to nor am I getting any help.”

Posted 1 year ago

Hey Dennis! It looks like our team has responded to you a few times with the instructions on how to start a return! Please check you spam folder if you aren't seeing their responses. Thank you :)

Posted 1 year ago

“Watch came broke. $300 watch br9ke right out of the box.”

Posted 1 year ago

Hey Jeff! Sorry to hear that you had troubles winding the watch! Looks like our team already offered a replacement and sent a shipping label. The return should arrive tomorrow and we'll get out a replacement. We will also, for good measure, have someone test that and provide feedback to Fossil Group. If you have any other questions, you can reply to our last email or email contact@watches.com We will take care of you!

Posted 1 year ago

“The watch I was sent was also on sale for 9 bucks more than I paid. Lesson learned was to buy what I want. No more surprises with a mystery watch.”

Posted 1 year ago

Hi Robert! So sorry to hear you weren't happy with the Mystery Watch you received! It can definitely be a little bit of a gamble, but you can't really beat the price. We appreciate your business!

Posted 1 year ago

“nothing amazing...”

Posted 1 year ago

Hello Ray! So sorry to hear you didn't like your order! As a first time customer with us, I would definitely recommend trying something other than the mystery watches. It'll allow you to control more of what you receive if you shop directly for specific products. I do hope you received something good in the mystery box! Please let us know if you have any other questions by emailing contact@watches.com. We appreciate your support and thank you for shopping with us!

Posted 1 year ago

“My first watch arrived at Christmas with a big crack in the crystal. Xeric Trappist 1 Apollo 11. The replacement does not wind or work at all. They said watches are quality tested before shipping. Just got my Kjntued watch. It has a big scratch on the crystal. Buyer beware!!”

Posted 1 year ago

“Not the best first experience. I ordered the bronze mystery box. I received Timex box with “Tendency “brand watch inside it. Customer service said that’s done on purpose. Get what you pay for I guess. So disappointing. Maybe I’ll try it again one day.”

Posted 1 year ago

“Shipping time stinks and tracking info never changes”

Posted 1 year ago

“Watches.com is just an E-Commerce website front without any actual inventory. They are a broker who sells and ships direct from the manufacturer. You must do your own research on the watch you are buying beforehand. It also took over a month to receive the watch. It did arrive well packaged and in perfect condition. The price was fair and the watch is a quality piece. There is almost zero customer service with this company - just an online watch broker.”

Posted 1 year ago

“Still waiting on return instructions after submitting request a week ago.”

Posted 1 year ago

“Watch was lovely to look at but my husband couldn't put it on himself or get the clasp to work. We had to return it.”

Posted 1 year ago

Hey Jane! We are sorry to hear your watch didn't work out. Hope your next purchase goes better :)

Posted 1 year ago

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Watches.com is rated 4.4 based on 1,235 reviews