Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.47

4.5 Rating 1,554 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 9th December 2025

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Watch received new and was great. Xeric is a great brand. Shipping took a little long but for the price I'm not going to complain!”

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Posted 1 day ago

“Product arrived on time and as promised. Love my new watch.”

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Posted 1 day ago

“Your inventory and pricing far outweighs your competitors and believe me I know because I start out on your platform to find the watches I like…then I scour until I find the best deal with the most reliable track record for authenticity….which so far…is back to you. So thank you. My collection thanks you.”

Watches.com 5 star review on 16th December 2025

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Posted 5 days ago

“Excellent quality and watch is very nice. Was cheaper than the manufacturer website.”

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Posted 1 week ago

“Great service and great watch! Price was good and my new watch arrived fast. Super happy with my new watch!”

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Posted 1 week ago

“Perfect and as described.”

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Posted 1 week ago

“Beautiful product! Shipped quickly, and the store carried an item that was sold out/unavailable on other competitor/ manufacturer sites. Score for me (along with new customer discount)!”

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Posted 2 weeks ago

“I bought the The Manufaktur Waldhoff Multimatic Automatic Obsidian Black. I'm very pleased with this watch and all the complications that work perfectly. This is one of the last one's that was still being built in Germany by the original guys. It does use the Miyota 9100 movement which is very saught after by many makers. This one here runs at 28,800 BPH. Same as most of the Swiss luxury watches. Watches.com was instrumental in getting me the watch i desired. Their customer service is awesome. They could use more employees so the phones can be answered instead of leaving a voicemail or email. When your in a hurry you dont wanna wait a day or 2 to get a person on the phone.”

Watches.com 5 star review on 26th November 2025

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Posted 3 weeks ago

“Very nice watch. Will definitely be back.”

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Posted 3 weeks ago

“The site makes things easy to find and they are great communicators. I sent several emails before making my decision and they answered everyone. They knew this purchase was important to me. I made a purchase I am happy with at a fair price. I will continue to make purchases on this site.”

Watches.com 5 star review on 25th November 2025

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Posted 3 weeks ago

“Great eclectic selection of watches and delivery is always speedy”

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Posted 3 weeks ago

“Fast shipping! A+++”

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Posted 1 month ago

“Quick service. Good communication. Would buy from again.”

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Posted 1 month ago

“Good finds and fast delivery make Watches a great destination for purchasing a timepiece.”

Watches.com 5 star review on 12th November 2025

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Posted 1 month ago

“Good prices.”

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Posted 1 month ago

“Doing business with Watches.com is easy and professional. The payment methods are flexible, receipts are accurate, ordering and shipping has always gone extremely well. The products are very well described and the pictures are accurate. Pricing seems very fair. It looks to me like the NASA branding and some other brand partnerships are legit (I have two NASA watches). I had a failure of two watches, and while Watches.com refers issues to the manufacturers, they do answer their customer support emails and are willing to help as they are able. Both issues were resolved. Watches.com ALWAYS features and refers Xeric watches, and a couple of others, but always Xeric. I assume there is co-ownership or a strong partnership. Xeric watches are clever and as-advertised, but I don't always see the refinement, subtle design cues, and mechanicals that I would get out of an Omega or Longines. But they cost 1/10th to 1/2 as much so I am not dismayed or insulted by that. I still enjoy my Xerics.”

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Posted 1 month ago

“Great quality fast shipping”

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Posted 1 month ago

“Very good selection of watches great interaction & they secured me a sold out gem 💎 of a limited edition my pride + joy thank you guys so much. They then managed to get it half way round the world safely only to be let down by local couriers 25 mile from my house. I fully trust & totally recommend Sarah & Alyssa at Watches.Com 100% Their selection of watches is simply amazing & some of the hard to find models anywhere. Amazing 👍🏻❤️”

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Posted 1 month ago

“Great service from Watches.com. I'll be back!”

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Posted 1 month ago

“Fast shipping, great online source for some affordable brands.”

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Posted 1 month ago

Watches.com is rated 4.5 based on 1,554 reviews