Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.48

4.5 Rating 1,712 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,712 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 11th August 2026

283

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the gold level women's mystery watch. I understood the risk that I may not get a watch that I like. That I'm okay with. That I can live with. I did receive a watch. Unfortunately it is not my style as I had prepared myself for that. I figured I might just give it away or sell it if I ultimately was not going to use it. However, the most disappointing fact of the matter is is that this watch was received with a cosmetic defect that cannot easily be repaired unless done by a professional. The plate that has 5 second/minutes intervals engraved into it is misaligned. I likely cannot sell this watch. Since there are no refunds or exchanges I'm stuck with this cosmetically defective watch that I ultimately will not wear. This experience has been disappointing.”

Watches.com 1 star review on 1st September 2023

Helpful Report

Posted 3 years ago

Hey Laura, This diave watch model has a unidirectional bezel that can rotate. You would just need to click it once to the right and it should align perfectly at the top. Hope that helps! If you have any additional questions, please feel free to email our team. We also sent an email this morning as well.

Posted 3 years ago

“The watch I ordered (Timex Fairfield Supernova Chrono Gunmetal) was on backorder and I indicated that I would want to be notified when it became available. I was notified and I ordered the watch, which was a gift for someone in Texas (I live in PA). The watch that was received was not the watch that I ordered. I didn't bother going through the return process due to the distance and it being a gift.”

Helpful Report

Posted 3 years ago

Hey Susan! Sorry to hear there was an issue with your purchase. It's rare, but on occasion we have received items that perhaps have the wrong label or wrong item packed when shipped to our warehouse. I'd be happy to reach out to our vendor and check on this. If you're able to send a photo of the item received to us at contact@watches.com, we'd be more than happy to assist you!

Posted 3 years ago

“The pathetic timex watch, Dollar Store strap,😬 and unreadable chrono that wouldn't reset😬, I threw it away!😬”

Helpful Report

Posted 3 years ago

Hey Ed, Thanks for dropping a review. You're welcome to email our team anytime if you have issues resetting the chrono. No need to throw the item away. If you still have it, please email our CS team at contact@watches.com. They are happy to provide videos and troubleshooting advice.

Posted 3 years ago

“Your service is great 👍, the timex watch, however, is unreadable and useless! 😑”

Helpful Report

Posted 3 years ago

Hey Ed! Thanks for leaving a review! Sorry to hear that model didn't work out! I see that it was a clearance item. Perhaps it would make a better gift for someone else? Email us anytime if you need help picking out another item!

Posted 3 years ago

“Company shipped me the wrong watch then said they wouldn't ship the correct one until this one arrives back. Now have to wait at least a month to get the watch I ordered.”

Helpful Report

Posted 3 years ago

“Watch box was damaged….poor packing by company.”

Helpful Report

Posted 3 years ago

“This could have easily been a five star review but... I ordered 2 watches from watches.com and unfortunately when they arrived one was broken and seemed as it was possibly used and re-sold, the second watch was supposed to come with a stainless steel band it did not. I have now emailed them 3 times over the last week and have received no response. If I don't hear from them soon I will be disputing the charges with my credit card company.”

Helpful Report

Posted 3 years ago

“Watch arrived broken with minute hand limp and not able to turn properly due to striking other hands”

Helpful Report

Posted 3 years ago

“Haven't received my 3 watch..I payed 40.00 for plastic watch..wow 159.00 plus another 39.99 from me..u really need this I know what it was but not one explanation of plastic”

Helpful Report

Posted 3 years ago

Hey Carl! if you are having issues receiving your shipment, please contact our customer service team at contact@watches.com

Posted 3 years ago

“The watch major issues, you do not reply back, I will do charge back soon.”

Helpful Report

Posted 3 years ago

Hello Fred! It looks like our team has replied to your tickets and emails. Can you please double check you spam/junk folders or provide another email address for our team? We're happy to assist you with your inquiry!

Posted 3 years ago

“I have returned the watch and ask for a refund and they have not answered watch these people.”

Helpful Report

Posted 3 years ago

Hey Larry! Your return hasn't been checked in at our warehouse yet. Our policy is that we have to wait for it to arrive and be accounted for by our warehouse team before we can refund it. It looks like one of our team members have recently emailed you asking if you could provide the tracking number for your return, which can help speed up the process of getting your refund. We'd recommend checking your spam folder for that response, or feel free to email the tracking number to contact@watches.com. Thank you!

Posted 3 years ago

“Been trying to get help with my purchase to no avail.”

Helpful Report

Posted 3 years ago

Hi Dwayne! It looks like our team has responded to your emails! Please check your spam folder for their response. We appreciate your business!

Posted 3 years ago

“Long-time collector. Though I would try the mystery bag. lol. 50 bucks for a 10 collar watch. Save your money.”

Helpful Report

Posted 3 years ago

“Bought 2 mystery watches. First off it wasn't a great deal. Could have bought the same watch for about $5 less anywhere else. Second off, they sent us the same watch for the 2nd one. As I understand how that can happen, their CS didn't really want to correct the situation. All we heard were excuses. After being a long-term customer, I will never shop with watches.com ever again.”

Helpful Report

Posted 3 years ago

Hey Kaveh! Thanks for your review. As our team mentioned in our correspondance with you, the mystery watches are chosen at random when they are shipped to our customers. It doesn't happen often, but it is possible that two of the same watch could be sent. It does look like our customer service team provided you with a prepaid label to ship back the second, duplicate watch even though Mystery Watches are final sale. If you chose to send it back, we'd be happy to correct the problem but it does sound like you confirmed in your email that you were going to keep the second watch and not use the provided label! Feel free to reach out to our team again if you have any questions :)

Posted 3 years ago

“This time my purchasing limited editions struts was very bad…cos u people dint send me proper invoice and they charged too much in custom clearance 😡”

Helpful Report

Posted 3 years ago

Hello there! Sorry to hear that you had to pay duties. Unfortunately, we are not able to control the duties your government will charge. We do post the information on our website as well. I do see that our team provided a copy of the original order amount, and the amount paid. So duties would applied accordingly. If you have additional questions, you may continue to email our team at contact@watches.com Thank you for supporting our business and we hope you enjoy your order!

Posted 3 years ago

“I rate this so poorly as I still haven’t received the watch, the tracking up doesn’t give an estimated delivery date and I have no idea what is happening. I ordered it 15 days ago.”

Helpful Report

Posted 3 years ago

Hi Rosie! Please kindly note that when standard shipping is chosen at check out, most international shipping is taking up to the full 28 days. Tracking will often appear stalled when it is in transit from one location to another as well! Your tracking did update in AU on the 3rd, so it is still on it's way to you! We just recommend keeping an eye on your tracking. Thanks for shopping with us!

Posted 3 years ago

“One watch is broken”

Helpful Report

Posted 3 years ago

Hey Derek! Sorry to hear about that! I didn't see any emails from your account. Can you please reach out to contact@watches.com with the issues you are experiencing? We'd be happy to assist you further!

Posted 3 years ago

“The watch was never delivered”

Helpful Report

Posted 3 years ago

“I bought a mystery watch. The mystery is how to set it and use it. It appears that the dial was put on upside down, so 6 is at the position of 12. The instructions are printed in microscopic font size in a lught color, so they are impossible to follow. My Gold Mystery Watch? It's a mystery why I paid for a watch I cannot use.”

Helpful Report

Posted 3 years ago

“Hello. My parcel it is not arrived yet. With tracking app i saw it is still in Los Angeles”

Helpful Report

Posted 3 years ago

Watches.com is rated 4.5 based on 1,712 reviews