Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.46

4.5 Rating 1,495 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,495 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 28th June 2025

Roger M

Watches.com 5 star review on 31st May 2025

Kevin D

251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't received my 3 watch..I payed 40.00 for plastic watch..wow 159.00 plus another 39.99 from me..u really need this I know what it was but not one explanation of plastic”

Helpful Report

Posted 2 years ago

Hey Carl! if you are having issues receiving your shipment, please contact our customer service team at contact@watches.com

Posted 2 years ago

“The watch major issues, you do not reply back, I will do charge back soon.”

Helpful Report

Posted 2 years ago

Hello Fred! It looks like our team has replied to your tickets and emails. Can you please double check you spam/junk folders or provide another email address for our team? We're happy to assist you with your inquiry!

Posted 2 years ago

“I have returned the watch and ask for a refund and they have not answered watch these people.”

Helpful Report

Posted 2 years ago

Hey Larry! Your return hasn't been checked in at our warehouse yet. Our policy is that we have to wait for it to arrive and be accounted for by our warehouse team before we can refund it. It looks like one of our team members have recently emailed you asking if you could provide the tracking number for your return, which can help speed up the process of getting your refund. We'd recommend checking your spam folder for that response, or feel free to email the tracking number to contact@watches.com. Thank you!

Posted 2 years ago

“Been trying to get help with my purchase to no avail.”

Helpful Report

Posted 2 years ago

Hi Dwayne! It looks like our team has responded to your emails! Please check your spam folder for their response. We appreciate your business!

Posted 2 years ago

“Long-time collector. Though I would try the mystery bag. lol. 50 bucks for a 10 collar watch. Save your money.”

Helpful Report

Posted 2 years ago

“Bought 2 mystery watches. First off it wasn't a great deal. Could have bought the same watch for about $5 less anywhere else. Second off, they sent us the same watch for the 2nd one. As I understand how that can happen, their CS didn't really want to correct the situation. All we heard were excuses. After being a long-term customer, I will never shop with watches.com ever again.”

Helpful Report

Posted 2 years ago

Hey Kaveh! Thanks for your review. As our team mentioned in our correspondance with you, the mystery watches are chosen at random when they are shipped to our customers. It doesn't happen often, but it is possible that two of the same watch could be sent. It does look like our customer service team provided you with a prepaid label to ship back the second, duplicate watch even though Mystery Watches are final sale. If you chose to send it back, we'd be happy to correct the problem but it does sound like you confirmed in your email that you were going to keep the second watch and not use the provided label! Feel free to reach out to our team again if you have any questions :)

Posted 2 years ago

“This time my purchasing limited editions struts was very bad…cos u people dint send me proper invoice and they charged too much in custom clearance 😡”

Helpful Report

Posted 2 years ago

Hello there! Sorry to hear that you had to pay duties. Unfortunately, we are not able to control the duties your government will charge. We do post the information on our website as well. I do see that our team provided a copy of the original order amount, and the amount paid. So duties would applied accordingly. If you have additional questions, you may continue to email our team at contact@watches.com Thank you for supporting our business and we hope you enjoy your order!

Posted 2 years ago

“I rate this so poorly as I still haven’t received the watch, the tracking up doesn’t give an estimated delivery date and I have no idea what is happening. I ordered it 15 days ago.”

Helpful Report

Posted 2 years ago

Hi Rosie! Please kindly note that when standard shipping is chosen at check out, most international shipping is taking up to the full 28 days. Tracking will often appear stalled when it is in transit from one location to another as well! Your tracking did update in AU on the 3rd, so it is still on it's way to you! We just recommend keeping an eye on your tracking. Thanks for shopping with us!

Posted 2 years ago

“One watch is broken”

Helpful Report

Posted 2 years ago

Hey Derek! Sorry to hear about that! I didn't see any emails from your account. Can you please reach out to contact@watches.com with the issues you are experiencing? We'd be happy to assist you further!

Posted 2 years ago

“The watch was never delivered”

Helpful Report

Posted 2 years ago

“I bought a mystery watch. The mystery is how to set it and use it. It appears that the dial was put on upside down, so 6 is at the position of 12. The instructions are printed in microscopic font size in a lught color, so they are impossible to follow. My Gold Mystery Watch? It's a mystery why I paid for a watch I cannot use.”

Helpful Report

Posted 2 years ago

“Hello. My parcel it is not arrived yet. With tracking app i saw it is still in Los Angeles”

Helpful Report

Posted 2 years ago

“I posted this before, but I just got an email asking me to rate so.... Do not waste your money on this, they will rip you off! I am disgusted with the watch I got. I bought the silver level and they sent me a USED watch, that you can buy new for 69 dollars! This company should be ashamed of themselves! Complete rip off!”

Helpful Report

Posted 2 years ago

“Never got my product.”

Helpful Report

Posted 2 years ago

Hi Ian! We do apologize for your package showing as delivered but not being there. It does look like a team member assisted you with a Route claim and your order was refunded. We appreciate your business!

Posted 2 years ago

“Promised in 5-7 days. Arrived after Christmas 21 days later!!!”

Helpful Report

Posted 2 years ago

Hey Paul! Thanks for your review! Unfortunately our vendor over at Dufa was overwhelmed with warehouse delays during the holidays. That's definitely a first for them, my apologies! If you need to return the watch, I'd be happy to assist you further. We also have a KEEPIT discount for an additional 10% savings if you'd prefer to keep the late item. Let us know by contacting us at contact@watches.com

Posted 2 years ago

“The watch was broken”

Helpful Report

Posted 2 years ago

“My watch is fine. However, an employee of watches.com likely stole my credit card number as multiple spurious charges (about $470) appeared on my credit card. I would never do business with watches.com again.”

Helpful Report

Posted 2 years ago

Hey Jim! Thanks for leaving a review. Our customer service team actually doesn't have access to your financial details. The checkout process is secured, and your information is fully protected. If you have more questions, we're happy to assist you! Please email us at contact@watches.com directly.

Posted 2 years ago

“I have been waiting weeks for the delivery and it would appear on the courier website that it is still in USA and nowhere near UK.”

Helpful Report

Posted 2 years ago

Hi Alan! Thanks for leaving a review! Please note that free standard shipping that you chose at checkout lists at least 14-28 days for international shipping. It is also peak holiday season, so carriers are subject to delays. We do recommend a faster shipping method at checkout if you would prefer to have the package sooner. However, it looks like your shipment is still on track and set to arrive within that listed time frame! Your last tracking update was today in the UK, which is the final destination country. Please reach out to our team at contact@watches.com if you have any issues with duties or customs. We are happy to assist you further! Thank you for shopping with us and Happy Holidays!

Posted 2 years ago

“Apparently it doesn't have a light. Also my daughter had to put it on me and I can't figure out how to take it off for the life of me.”

Helpful Report

Posted 2 years ago

“Watch was broken upon receiving it. Minute hand is stuck at three and won’t move when I try to set the watch.”

Helpful Report

Posted 2 years ago

Hi Christopher! Thanks for your review. It looks like a team member has reached out to you regarding your watch being a Chronograph and this being a common occurrence and doesn't necessarily mean the watch is broken. Feel free to respond to them at your earliest convenience!

Posted 2 years ago

Watches.com is rated 4.5 based on 1,495 reviews