Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.46

4.5 Rating 1,496 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,496 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 28th June 2025

Roger M

Watches.com 5 star review on 31st May 2025

Kevin D

251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Watches.com advertised “Free Shipping” for my selected item, but then charged $11 without my knowledge… Watches.com advertised the watch as 40.5mm case size, but their measurement included the crown guards - including the crown guards is not industry standard. The watch actual case size is 37.7mm. I had to pay for the return shipping. Still waiting on my refund… So if you want to pay $25 to look at Watches.com’s mistakes and lack of knowledge of the Industry standard's…. No response from Watches.com regarding my complaint.”

Helpful Report

Posted 1 year ago

Hello Michael, Thank you for your review. You are always welcome to email us at contact@watches.com if you have an issue with an order. I do apologize if you feel like a response has gone unnoticed. I do see that your return request was approved and return mailing instructions were provided on 12/24. Please do let us know if you did not receive that email and we are happy to resend that information. Please note that all charges are quoted at checkout and prior to payment. So the charges are authorized directly by the customer. Your order did receive the free standard shipping as noted on our website terms. I do see that you did have package protection included on your order, which can be added and removed at checkout by the customer prior to payment. So on the order confirmation it is noted as "Navidium Shipping Protection" just for clarification. You can always remove it prior to confirming the order as well. For all noted specifications and measurements, those are provided directly by each individual brand. You are welcome to contact RZE regarding this information, as we are only a retailer, and not the manufacturer. They will be able to assist you with how the measurements are taken etc. We do appreciate your business and please let us know if you have any additional questions. You may provide return tracking to our team at contact@watches.com and they would be happy to follow up on the return and refund status for you!

Posted 1 year ago

“The watch stopped working 10 days after I received it - still waiting to hear back about how this will be resolved and I'll update once I know.”

Helpful Report

Posted 1 year ago

“i got a watch i try n to send back i never got a return label to do so … i probably won’t purchase anymore watches from you.”

Helpful Report

Posted 1 year ago

Hi Kevin! It looks like a team member has contacted you regarding your return. It was approved on 12/15 and return instructions would have been sent. If you aren't seeing that email, we'd recommend checking your spam folder just in case! Thank you for your business!

Posted 1 year ago

“i was told my package would be here almost a week ago and it still isn’t here i haven’t gotten any updates”

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Posted 1 year ago

“i was told my package would be here almost a week ago and it still isn’t here i haven’t gotten any updates”

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Posted 1 year ago

“The mystery watch wasn't worth the amount of money I spent on it.”

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Posted 1 year ago

“I received the watch I ordered for my son’s birthday, no problem. When he got the same watch from his dad, I initiated the return via the website & through the email process with order # just as they instructed. The reply I received was that they would review and I was to await approval & further instructions. I waited 1 week and sent another email. I have still not received a reply after another 3 days. I’m waiting on the $300+ credit so I can buy him a gift for his bday that was over 2 weeks ago! This should be wrapped up and done and instead I’m full of anxiety waiting on an email that doesn’t come. Ridiculous.”

Helpful Report

Posted 1 year ago

Hello Heidi, Our apologies! Our team has not received any message other than the original return request. Please note that returns can take 7-10 business days to be checked in, especially during this busy time of year. If you could please email contact@watches.com with your return tracking, they are happy to check on your return status today.

Posted 1 year ago

“I am getting NO Assistance from this company, paid for a watch that was stated to be delivered by USPS but DHL stated undeliverable. NO DOOR TAG! NO clue where my package is! I have asked for a refund. CRICKETS!!”

Helpful Report

Posted 1 year ago

Hello Janine, Sorry to hear that you did not receive your shipment. I do see that our customer service team has been corresponding with you, and you have replied to several messages. However, you have not responded back to the last message about a replacement a few days ago. Can you please reply or submit a response to contact@watches.com. We are happy to assist to you.

Posted 1 year ago

“Never got my package even tho I purchased the protection warranty and still haven't received my item I'm very upset I really wanted that watch... no respond back either about we're my package is so thanks.”

Helpful Report

Posted 1 year ago

Hey Jim! We're sorry to hear that! It looks like a member of our team wrote you back with the delivery confirmation details. Please feel free to follow up with our team at contact@watches.com

Posted 1 year ago

“Watch arrived without crown”

Helpful Report

Posted 1 year ago

“Purchased two watches. First one did not work. Second one did not work. Contacted your support with unsatisfactory result. Will return.”

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Posted 1 year ago

Hey Judy, My apologies, but our team does not see any emails from you. Perhaps you had emailed Walmart Marketplace since you had purchased through them? Could you please email our customer service agents at contact@watches.com directly? We'd be happy to assist you!

Posted 1 year ago

“Watch is defective. I emailed customer service describing the problem and have not received a reply after several business days. The watch design is outstanding. I would expect a timely reply from customer service”

Helpful Report

Posted 1 year ago

Hey Joseph, Can you check your spam and junk folders. Our team emailed you back first thing Monday morning. We just haven't heard back from you yet. You're also welcome to send another follow up reply at contact@watches.com from another email if you are having issues with the current email address.

Posted 1 year ago

“I ordered the gold level women's mystery watch. I understood the risk that I may not get a watch that I like. That I'm okay with. That I can live with. I did receive a watch. Unfortunately it is not my style as I had prepared myself for that. I figured I might just give it away or sell it if I ultimately was not going to use it. However, the most disappointing fact of the matter is is that this watch was received with a cosmetic defect that cannot easily be repaired unless done by a professional. The plate that has 5 second/minutes intervals engraved into it is misaligned. I likely cannot sell this watch. Since there are no refunds or exchanges I'm stuck with this cosmetically defective watch that I ultimately will not wear. This experience has been disappointing.”

Watches.com 1 star review on 1st September 2023

Helpful Report

Posted 1 year ago

Hey Laura, This diave watch model has a unidirectional bezel that can rotate. You would just need to click it once to the right and it should align perfectly at the top. Hope that helps! If you have any additional questions, please feel free to email our team. We also sent an email this morning as well.

Posted 1 year ago

“The watch I ordered (Timex Fairfield Supernova Chrono Gunmetal) was on backorder and I indicated that I would want to be notified when it became available. I was notified and I ordered the watch, which was a gift for someone in Texas (I live in PA). The watch that was received was not the watch that I ordered. I didn't bother going through the return process due to the distance and it being a gift.”

Helpful Report

Posted 1 year ago

Hey Susan! Sorry to hear there was an issue with your purchase. It's rare, but on occasion we have received items that perhaps have the wrong label or wrong item packed when shipped to our warehouse. I'd be happy to reach out to our vendor and check on this. If you're able to send a photo of the item received to us at contact@watches.com, we'd be more than happy to assist you!

Posted 1 year ago

“The pathetic timex watch, Dollar Store strap,😬 and unreadable chrono that wouldn't reset😬, I threw it away!😬”

Helpful Report

Posted 2 years ago

Hey Ed, Thanks for dropping a review. You're welcome to email our team anytime if you have issues resetting the chrono. No need to throw the item away. If you still have it, please email our CS team at contact@watches.com. They are happy to provide videos and troubleshooting advice.

Posted 2 years ago

“Your service is great 👍, the timex watch, however, is unreadable and useless! 😑”

Helpful Report

Posted 2 years ago

Hey Ed! Thanks for leaving a review! Sorry to hear that model didn't work out! I see that it was a clearance item. Perhaps it would make a better gift for someone else? Email us anytime if you need help picking out another item!

Posted 2 years ago

“Company shipped me the wrong watch then said they wouldn't ship the correct one until this one arrives back. Now have to wait at least a month to get the watch I ordered.”

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Posted 2 years ago

“Watch box was damaged….poor packing by company.”

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Posted 2 years ago

“This could have easily been a five star review but... I ordered 2 watches from watches.com and unfortunately when they arrived one was broken and seemed as it was possibly used and re-sold, the second watch was supposed to come with a stainless steel band it did not. I have now emailed them 3 times over the last week and have received no response. If I don't hear from them soon I will be disputing the charges with my credit card company.”

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Posted 2 years ago

“Watch arrived broken with minute hand limp and not able to turn properly due to striking other hands”

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Posted 2 years ago

Watches.com is rated 4.5 based on 1,496 reviews