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Watches.com Reviews

4.4 Rating 1,239 Reviews

86 %

of reviewers recommend Watches.com

Company Reviews

Product Reviews

4.4

Based on 1,239 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

9258204300

Email:

contact@watches.com

Location:

4155 Blackhawk Plaza Circle, 101, Danville
CA
94506

Watches.com 5 star review on 1st March 2024

Watches.com 5 star review on 1st March 2024

Watches.com 5 star review on 17th February 2024

Watches.com 5 star review on 17th February 2024

Watches.com 5 star review on 17th February 2024

Watches.com 5 star review on 10th February 2024

Watches.com 5 star review on 10th February 2024

194

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pathetic timex watch, Dollar Store strap,😬 and unreadable chrono that wouldn't reset😬, I threw it away!😬”

Posted 9 months ago

Hey Ed, Thanks for dropping a review. You're welcome to email our team anytime if you have issues resetting the chrono. No need to throw the item away. If you still have it, please email our CS team at contact@watches.com. They are happy to provide videos and troubleshooting advice.

Posted 9 months ago

“Your service is great 👍, the timex watch, however, is unreadable and useless! 😑”

Posted 9 months ago

Hey Ed! Thanks for leaving a review! Sorry to hear that model didn't work out! I see that it was a clearance item. Perhaps it would make a better gift for someone else? Email us anytime if you need help picking out another item!

Posted 9 months ago

“Company shipped me the wrong watch then said they wouldn't ship the correct one until this one arrives back. Now have to wait at least a month to get the watch I ordered.”

Posted 10 months ago

“Watch box was damaged….poor packing by company.”

Posted 10 months ago

“This could have easily been a five star review but... I ordered 2 watches from watches.com and unfortunately when they arrived one was broken and seemed as it was possibly used and re-sold, the second watch was supposed to come with a stainless steel band it did not. I have now emailed them 3 times over the last week and have received no response. If I don't hear from them soon I will be disputing the charges with my credit card company.”

Posted 10 months ago

“Watch arrived broken with minute hand limp and not able to turn properly due to striking other hands”

Posted 10 months ago

“Haven't received my 3 watch..I payed 40.00 for plastic watch..wow 159.00 plus another 39.99 from me..u really need this I know what it was but not one explanation of plastic”

Posted 11 months ago

Hey Carl! if you are having issues receiving your shipment, please contact our customer service team at contact@watches.com

Posted 11 months ago

“The watch major issues, you do not reply back, I will do charge back soon.”

Posted 11 months ago

Hello Fred! It looks like our team has replied to your tickets and emails. Can you please double check you spam/junk folders or provide another email address for our team? We're happy to assist you with your inquiry!

Posted 11 months ago

“I have returned the watch and ask for a refund and they have not answered watch these people.”

Posted 11 months ago

Hey Larry! Your return hasn't been checked in at our warehouse yet. Our policy is that we have to wait for it to arrive and be accounted for by our warehouse team before we can refund it. It looks like one of our team members have recently emailed you asking if you could provide the tracking number for your return, which can help speed up the process of getting your refund. We'd recommend checking your spam folder for that response, or feel free to email the tracking number to contact@watches.com. Thank you!

Posted 11 months ago

“Been trying to get help with my purchase to no avail.”

Posted 1 year ago

Hi Dwayne! It looks like our team has responded to your emails! Please check your spam folder for their response. We appreciate your business!

Posted 1 year ago

“Long-time collector. Though I would try the mystery bag. lol. 50 bucks for a 10 collar watch. Save your money.”

Posted 1 year ago

“Bought 2 mystery watches. First off it wasn't a great deal. Could have bought the same watch for about $5 less anywhere else. Second off, they sent us the same watch for the 2nd one. As I understand how that can happen, their CS didn't really want to correct the situation. All we heard were excuses. After being a long-term customer, I will never shop with watches.com ever again.”

Posted 1 year ago

Hey Kaveh! Thanks for your review. As our team mentioned in our correspondance with you, the mystery watches are chosen at random when they are shipped to our customers. It doesn't happen often, but it is possible that two of the same watch could be sent. It does look like our customer service team provided you with a prepaid label to ship back the second, duplicate watch even though Mystery Watches are final sale. If you chose to send it back, we'd be happy to correct the problem but it does sound like you confirmed in your email that you were going to keep the second watch and not use the provided label! Feel free to reach out to our team again if you have any questions :)

Posted 1 year ago

“This time my purchasing limited editions struts was very bad…cos u people dint send me proper invoice and they charged too much in custom clearance 😡”

Posted 1 year ago

Hello there! Sorry to hear that you had to pay duties. Unfortunately, we are not able to control the duties your government will charge. We do post the information on our website as well. I do see that our team provided a copy of the original order amount, and the amount paid. So duties would applied accordingly. If you have additional questions, you may continue to email our team at contact@watches.com Thank you for supporting our business and we hope you enjoy your order!

Posted 1 year ago

“I rate this so poorly as I still haven’t received the watch, the tracking up doesn’t give an estimated delivery date and I have no idea what is happening. I ordered it 15 days ago.”

Posted 1 year ago

Hi Rosie! Please kindly note that when standard shipping is chosen at check out, most international shipping is taking up to the full 28 days. Tracking will often appear stalled when it is in transit from one location to another as well! Your tracking did update in AU on the 3rd, so it is still on it's way to you! We just recommend keeping an eye on your tracking. Thanks for shopping with us!

Posted 1 year ago

“One watch is broken”

Posted 1 year ago

Hey Derek! Sorry to hear about that! I didn't see any emails from your account. Can you please reach out to contact@watches.com with the issues you are experiencing? We'd be happy to assist you further!

Posted 1 year ago

“The watch was never delivered”

Posted 1 year ago

“I bought a mystery watch. The mystery is how to set it and use it. It appears that the dial was put on upside down, so 6 is at the position of 12. The instructions are printed in microscopic font size in a lught color, so they are impossible to follow. My Gold Mystery Watch? It's a mystery why I paid for a watch I cannot use.”

Posted 1 year ago

“Hello. My parcel it is not arrived yet. With tracking app i saw it is still in Los Angeles”

Posted 1 year ago

“I posted this before, but I just got an email asking me to rate so.... Do not waste your money on this, they will rip you off! I am disgusted with the watch I got. I bought the silver level and they sent me a USED watch, that you can buy new for 69 dollars! This company should be ashamed of themselves! Complete rip off!”

Posted 1 year ago

“Never got my product.”

Posted 1 year ago

Hi Ian! We do apologize for your package showing as delivered but not being there. It does look like a team member assisted you with a Route claim and your order was refunded. We appreciate your business!

Posted 1 year ago

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Watches.com is rated 4.4 based on 1,239 reviews