Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.46

4.5 Rating 1,496 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,496 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 28th June 2025

Roger M

Watches.com 5 star review on 31st May 2025

Kevin D

251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have tried to reach them three times to return my Zodiac! No response!”

Helpful Report

Posted 2 years ago

Hey Ronald! Sorry to hear that you are not receiving our emails. Please double check you spam and junk filters just in case the emails are being filtered out on your end. It looks like our staff provided the return details to you last week and earlier this week. You can also process the return directly on the site here: https://www.watches.com/a/returns Hope that helps!

Posted 2 years ago

“I was totally unhappy to buy a watch that didn’t work. I don’t mind if it’s value or worth isn’t there after all it’s a mystery watch. What I didn’t bargain for was a watch that don’t work, that to me was totally unacceptable. I have since communicated with someone at your office and I am now still wanting for a reply which I sincerely hope is forthcoming in view of this.”

Helpful Report

Posted 2 years ago

Hi Jeff! We are so sorry that your Mystery Watch showed up with a prematurely dead battery. It does look like our team was able to assist you with getting this resolved :) Feel free to reach out to our team at any time with any other questions!

Posted 2 years ago

“You seriously tried to cheat me with the Mystery watch offer and then tried to pathetically walk it back.”

Helpful Report

Posted 2 years ago

Hey Keith, No cheating here! The mystery watches are all marked down much lower than retail value. In fact, the item you received is a greater value now that the model is discontinued and no longer being sold by the brand. As a first-time buyer with us, I would not recommend the mystery watches unless you are truly ok getting a random piece from our collection. I do see that our customer service offered you an additional option. That's great! I hope you enjoy the watch for many years to come!

Posted 2 years ago

“Was having an issue keeping time sent in a request for what to do and no one got back with me.”

Helpful Report

Posted 3 years ago

Hey Randy! We are sorry to hear about your Timex. It does look like our customer service team has been trying to email you, but their emails are bouncing back saying your email address is invalid. If you have an alternative email you'd like to email them from, they'd be happy to help get this issue resolved as soon as possible :)

Posted 2 years ago

“Received a watch that appeared to be a used or returned watch. Did internet review of your company and found another customer complaining about the same thing. Did I get his returned watch?”

Helpful Report

Posted 3 years ago

Hi John! I believe one of our team members has reached out to your regarding your Bertucci! Rest assured, we still have his returned watch at our customer service office, so that's not the one you received. The orders that leave our warehouse are brand new and in their original packaging. However, we'd love to hear more of the issues you've experienced with your order! If you aren't seeing their email, I'd check your spam folder just in case it accidentally slipped in there. Thank you for your business!

Posted 3 years ago

“Ordered 3 watches and only 1 arrived. And that one didn't work 😡”

Helpful Report

Posted 3 years ago

Hey James! I'm sorry for the issues you've had with your three orders. I'm happy to see that the third watch arrived finally at the beginning of the month! International shipping is taking a little longer than usual. It does look like a team member gave you return instructions for the Zinvo that wasn't working and they've got the replacement ready for when the team receives your watch back! As for your order that showed delivered but you didn't receive it, it also looks like a team member recommended you file a stolen package claim with the insurance that you purchased, I hope you were able to do that! Feel free to reach out if you have any questions or concerns :)

Posted 2 years ago

“Misleading advertisement and information, defective product and really disappointing Customer Service. Stay away from this e-Shop!”

Helpful Report

Posted 3 years ago

Nothing misleading here, Rafael. You're welcome to return the watch for a refund anytime. We've shipped over 50 of those free items so far, so we know the codes are working, and the instructions are clear to our new customers. If you'd still like to sign up, we can apply the code you received for a refund. Just send us a screenshot of your code to support@xeric.com.

Posted 3 years ago

“I am waiting already almost 1 month for the shipment of the watch which was supposed to be sent by priority mail and was intended as a birthday present. I am very dissapointed to find out that the package hasnt arrived yet and from the tracking information it seems to be stuck more than 2 weeks somewhere. My personnal feeling is that it got lost. Please correct me if otherwise”

Helpful Report

Posted 3 years ago

We are so sorry to hear your order may be lost. It does look like one of our team members has been in contact with you and has filed a Route insurance claim on your behalf. Feel free to reach out if you have any additional questions or concerns about the claim! We appreciate your business!

Posted 3 years ago

“watches havent arrived for about a month and an email asking for the review of watches arrived. the audacity lmao”

Helpful Report

Posted 3 years ago

Hey Emmanuel! That email is automated and set to be sent to our customers about two weeks after your place your order. We are sorry for the confusion. We are also sorry to hear your watches haven't arrived. Is this referring to your February 15th order? Unfortunately, with standard shipping, most international shipments are taking 28-45 days! It does look like your tracking number has been recycled as well. Due to the high volume of packages the United State Postal Service (USPS) processes, they do reuse tracking numbers; sometimes within 45 days. When a tracking number has been reused for a new shipment, the old shipping details and tracking information will still appear when you track it on USPS.com. That should update once it hits customs in your country! If you have any additional questions or concerns about your order, you can always reach us at contact@watches.com :)

Posted 3 years ago

“I watch no matter how great, I would never purchase with such an ugly dial”

Helpful Report

Posted 3 years ago

“Got a broken Vestal Yacht Chron SS and it doesn’t function properly. Sub dial is off and chrono feature never functioned. Terrible considering this was supposed to be a “luxury” watch and worth a few hundred dollars. I wish I had never put my order in. Customer support has yet to respond to my emails. I feel completely cheated.”

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Posted 3 years ago

“I still have not received it. It`s just sitting in your warehouse, not even shipped.”

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Posted 3 years ago

“They "provide you with options" for express shipping your order. When you choose not to pay a huge sum for this, they get your order ready to ship and then just until the time of the premium options expire. Thing is, these days shipping companies hardly are able to ship slower than normal. They are just spitefull and want to try make you pay for something that shouldn't be a thing these days.”

Helpful Report

Posted 3 years ago

Hey Eke, Thanks for leaving a review. Shipping options shouldnt' expire during the checkout process, but if you're in need of upgrading shipping, you can always email us after the purchase is made at contact@watches.com. We're happy to assist you with that if the item hasn't shipped from our warehouse just yet! Hope you're enjoying your watch and thanks for shopping with us! We're looking forward to adding additional expedited services this year as well :)

Posted 3 years ago

“Not a good experience. This was my very first watch purchase, the watch arrived damaged, and when requested to replace, you didn’t have any. Was just given a refund. Why send it out damaged? And it just so happens to be the very last one?”

Helpful Report

Posted 3 years ago

Hello Aaron! I'm sorry to hear about that trouble with your Timex. Please note that all watches are inspected by each vendor prior to shipping to our warehouse. However, issues do happen in transit. Unfortunately, that is also a fairly popular model, and during the holidays, we do tend to sell out. So when a replacement is not an option, we do offer a full refund or store credit. If you wished to reorder, our team would be happy to assist you. You can email us anytime at contact@watches.com A manager from our team reached our to Timex back in Decemeber to let them know about the issue with your order. Thank you so much for bringing it to our attention.

Posted 3 years ago

“So far, very poor service. Watch arrived with no information/instructions. Watch has clearly been worn.”

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Posted 3 years ago

“VERY SLOW DELIVERY”

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Posted 3 years ago

Hey Jason, Thanks for leaving a review. It looks like your shipment was returned by the courier. Our apologies. That can happen if there is a problem with the customs process or issue with the address. During the holidays, shipping can be chaotic. I'm glad our team was able to process a refund. We do also offer expedited shipping for all international orders, in case you didn't want free standard shipping on future purchases. :) Please reach out anytime you need assistance in the future and we appreciate your business.

Posted 3 years ago

“I still do not receive my watch in spite of having paid a high price for delivery and insurance.”

Helpful Report

Posted 3 years ago

Hello Ernesto, Thank you for your review. During the holidays, international shipping is heavily delayed. Sometimes the customs offices get backed up as well. I'm so very sorry that your shipment took longer to arrive. I do hope it was well received. Thank you for supporting our business and please let us know if you have additional questions or feedback about the product.

Posted 3 years ago

“I haven't received my watch yet. The tracking service indicates that it has left Los Angeles (December 3rd) - but it has been quiet since then.”

Helpful Report

Posted 3 years ago

“Some watches are more expensive than the manufacturer's site. Please read their return policy before buying. Also, check the watch prices at other places before buying from here.”

Helpful Report

Posted 3 years ago

“Since I have not received the second watch I bought and have had no explanation, updates or anything related to the watch, I gave them a one.”

Helpful Report

Posted 3 years ago

Hey Kim, Thanks for leaving a review. It looks like you only purchased and were charged for one watch in your recent order. I'm sorry if there was a misunderstanding with the order. If you wanted to place another order, please email our customer service team anytime at contact@watches.com.

Posted 3 years ago

Watches.com is rated 4.5 based on 1,496 reviews