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Watches.com Reviews

4.4 Rating 1,239 Reviews

86 %

of reviewers recommend Watches.com

Company Reviews

Product Reviews

4.4

Based on 1,239 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

9258204300

Email:

contact@watches.com

Location:

4155 Blackhawk Plaza Circle, 101, Danville
CA
94506

Watches.com 5 star review on 1st March 2024

Watches.com 5 star review on 1st March 2024

Watches.com 5 star review on 17th February 2024

Watches.com 5 star review on 17th February 2024

Watches.com 5 star review on 17th February 2024

Watches.com 5 star review on 10th February 2024

Watches.com 5 star review on 10th February 2024

194

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far, very poor service. Watch arrived with no information/instructions. Watch has clearly been worn.”

Posted 2 years ago

“VERY SLOW DELIVERY”

Posted 2 years ago

Hey Jason, Thanks for leaving a review. It looks like your shipment was returned by the courier. Our apologies. That can happen if there is a problem with the customs process or issue with the address. During the holidays, shipping can be chaotic. I'm glad our team was able to process a refund. We do also offer expedited shipping for all international orders, in case you didn't want free standard shipping on future purchases. :) Please reach out anytime you need assistance in the future and we appreciate your business.

Posted 2 years ago

“I still do not receive my watch in spite of having paid a high price for delivery and insurance.”

Posted 2 years ago

Hello Ernesto, Thank you for your review. During the holidays, international shipping is heavily delayed. Sometimes the customs offices get backed up as well. I'm so very sorry that your shipment took longer to arrive. I do hope it was well received. Thank you for supporting our business and please let us know if you have additional questions or feedback about the product.

Posted 2 years ago

“I haven't received my watch yet. The tracking service indicates that it has left Los Angeles (December 3rd) - but it has been quiet since then.”

Posted 2 years ago

“Some watches are more expensive than the manufacturer's site. Please read their return policy before buying. Also, check the watch prices at other places before buying from here.”

Posted 2 years ago

“Since I have not received the second watch I bought and have had no explanation, updates or anything related to the watch, I gave them a one.”

Posted 2 years ago

Hey Kim, Thanks for leaving a review. It looks like you only purchased and were charged for one watch in your recent order. I'm sorry if there was a misunderstanding with the order. If you wanted to place another order, please email our customer service team anytime at contact@watches.com.

Posted 2 years ago

“never make another purchase”

Posted 2 years ago

Hi Harry, Thanks for leaving a review. Our team looked for any emails to indicate any issues with your purchase. If you're unhappy with your watch, you can always email our customer service team for a return: contact@watches.com They would be happy to assist you! Those solar watches can be tricky to get going, so feel free to reach out anytime for assistance!

Posted 2 years ago

“Pending approval for a return I never did get that approval. What kind of nonsense is this. I will not ever give you business again”

Posted 2 years ago

“Will never do business with you ever again; this was a total rip off - mark up of 60%?? This was a major mistake on my part; won't happen again.”

Posted 2 years ago

Hey Maria! Thank you for leaving some feedback! G Shock is pretty strict on pricing, so if you see something less than half the price, buyer beware. Make sure you're only buying from an authorized retailer, like us, or G Shock directly. They have a lot of knock off models circulating, which is why their pricing doesn't fluctuate much. Casio will also be included in this since it's the same company. We do hope you're enjoying this model and please reach out if you have any additional questions: contact@watches.com We're happy to help you!

Posted 2 years ago

“It doesn't work.”

Posted 2 years ago

Hey Martin, Thanks for leaving a review. It doesn't look like you've emailed our customer service team. You can also submit a return request directly through the site if an item arrives damaged or defective. Please feel to reach out to our team at contact@watches.com for additional support. They would be happy to assist you!

Posted 2 years ago

“Have contacted you about my watch delivery, got told even tho it was saying delivered to Canada, instead of New Zealand, it would arrive, it hasn't”

Posted 2 years ago

“Did not receive the watch. I feel helpless!”

Posted 2 years ago

“My order was sent with signature required, I never got it and because I did not purchase their extra warranty thru Route, they will not give me my money back. I am out over $770 because of this. Anyone can sign for anything and because it was signed, I am out the money. Crappy service!”

Posted 2 years ago

Hi Glenn, Thank you for your review and feedback. It looks like our customer service team has sent over additional correspondence today. Unfortunately, if you did opt out of package protection, and your shipment was lost or stolen, insurance will not cover a replacement or refund. We do recommend insurance coverage as most couriers will only cover up to $100. If you have additional questions, our team is happy to assist you further.

Posted 2 years ago

“I never received my watch and I've told u guys in June I sent an email”

Posted 2 years ago

Hey Louis! Thanks for leaving a review. We sent an email response back on July 15th. Can you double check your spam or junk folder? Your shipment is fully covered under Route insurance, and we left additional instructions for you. If you still don't see the email, can you please email our customer service team: contact@watches.com

Posted 2 years ago

“Looks and feels cheaper than its price”

Posted 2 years ago

Hi there, Thank you for your feedback. We are sorry to hear that your watch didn't work out! We want you to be completely satisfied with your purchase but understand that sometimes an item needs to be returned. No worries! Returns of new, unworn items can be made within 30 days of the original ship date. To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. Resized or modified watches with links removed will not be eligible for returns. It must also be in the original packaging. In order to process your return please visit our website and request a return here: https://www.watches.com/a/returns If you have any additional questions or cannot locate your order number, we'd be happy to assist you at contact@watches.com. Thank you!

Posted 2 years ago

“Je me suis fait avoir avec votre mont5re mystère j'ai payé 140.00 pour une montre de 75.00. L'achat de montre chez vous c'est terminé.”

Posted 2 years ago

“Order a watch, it was never delivered! Tried to contact watches.com customer service dept. They don't exist and haven't helped with anything! Absolutely worthless company, will never do business with this scam of a company!”

Posted 2 years ago

“I received the ugliest watch ever. It wasn't even on the images of watches that I could receive. Waste of $”

Posted 2 years ago

Hi Kathryn, Sorry to hear that you didn't like your mystery watch! We don't actually post a listing of the available watches, since they are all mystery items. Everything is really chosen at random, based on price level. We do have some pretty unique items in the collection. Most watches will be unisex and we're happy to answer any additional questions about the model you have received! Feel free to email our team for further information at contact@watches.com We appreciate your business and hope you have a great day!

Posted 2 years ago

“Still waiting for a product I ordered on June 3 /2021. The tracking # with Route is left to be desired. It is June 19 th still no information. Don’t waste your money for ROUTE. AMAZING USPS BETTER. The all new tracking experience really stinks. Everything is unknown. Very Glad you asked about my experience. Would be very scared to order something VALUE.”

Posted 2 years ago

Hey Markus! Thanks so much for your review! Wow sorry about the long postal delay! It's fairly unusual with USPS Priority, so we've sent them an inquiry as well do document the issue. We refunded your shipping for the troubles! Sorry again and please let us know how you like the travel case!

Posted 2 years ago

“Would give zero stars if I could. I initially did not receive an accessory that was supposed to come with my watch, had to reach out and ask to have the missing part shipped to me. Now I’m receiving spam text messages? No thanks, please remove all of my contact information from your system as I will never make a purchase with this company again”

Posted 2 years ago

Hey Dustin! Sorry to hear about that oversight! It looks like we got the item shipped out to you! We'd appreciate an update to see how you like that timepiece! If you're still receiving emails and would like to opt out, you can click "unsubscribe" anytime at the very bottom of the last email received! Hope that helps and thank you for shopping with us and providing feedback!

Posted 2 years ago

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Watches.com is rated 4.4 based on 1,239 reviews