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Watches.com Reviews

4.4 Rating 1,239 Reviews

86 %

of reviewers recommend Watches.com

Company Reviews

Product Reviews

4.4

Based on 1,239 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

9258204300

Email:

contact@watches.com

Location:

4155 Blackhawk Plaza Circle, 101, Danville
CA
94506

Watches.com 5 star review on 1st March 2024

Watches.com 5 star review on 1st March 2024

Watches.com 5 star review on 17th February 2024

Watches.com 5 star review on 17th February 2024

Watches.com 5 star review on 17th February 2024

Watches.com 5 star review on 10th February 2024

Watches.com 5 star review on 10th February 2024

194

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, first the battery died fist day I had to pay more money for the replacement, then today the pin that holds the clasp fell out. Tottaly unacceptable for a watch that retailed at 250$ to fall apart in 2 weeks and to top it off I sent you an email about the battery on the fist day and nobody got back to me”

Posted 2 years ago

Hey Brent! Thanks for leaving your feedback! Our team isn't available over the weekend, but it looks like we responded the following day. We haven't received any responses and we're still happy to assist you if the watch is not working properly! Please let us know by contacting our team at contact@watches.com We'll keep an eye out for your response!

Posted 2 years ago

“Had to pay ekstra to get the goods from the transport company”

Posted 2 years ago

Thank you for shopping with us! Countries outside the US may apply customs fees and/or VAT on goods purchased from another country. The amount of custom duty and import VAT payable will be assessed at the point of entry of the destination country. This may result in you having to pay additional charges which are not included in the total price displayed at checkout (shipping is excluded from these charges and is paid at checkout). We do also list this on the FAQ's page and we are so happy to answer any additional questions! Sorry for the inconvenience and we do appreciate your business!

Posted 2 years ago

“Watches.com should be called Watches.CON. I ordered a watch from them and received it. I was obviously "used" as the box had been opened and the all the plastic that is on a watch, the screen, the sides, and the see-through back were not there. I wrote an email to Watches.CON and they said, "...this is not a mechanical failure." I said, "...the watch was supposed to be brand new not refurbed." I have not heard from them since. I have emailed and called a total of 6 times combined. No one at Watches.CON responded. So, never do business with this company. They take your money and give you the wrong watch, a used watch, a refurbished watch, or no watch at all for your money. I'm not nearly $1,000 for the watch I purchased. They don't care. The money is in their pocket and the watch is not back with the builder for repairs. Only thing is that I had to pay for shipping and will have to pay for whatever is wrong with the watch to have it fixed.”

Posted 2 years ago

Hey Micah! Sorry to hear about that issue! It doesn't look like we have any emails from your email address. To contact our team you can email contact@watches.com We will also have someone follow up and email you shortly. We'd be happy to help return the watch and provide a pre-paid shipping label! All items should be shipped brand new, never used. So we do apologize for any issues with that order! Please double check and spam or junk folders in case our emails are getting filtered out somehow. You can also call our customer service team at 925-820-4300 We'd be happy to help!

Posted 2 years ago

“It lasted all of two days, then died.”

Posted 2 years ago

Hey Jon! Sorry to hear about that! Our team is happy to return that item for you! Just shoot the a quick email at contact@watches.com and they will take care of you!

Posted 2 years ago

“Amazing watch if i got it as still waiting for it”

Posted 2 years ago

“order watch (money taken from my bank immediately ...and that is okay) wanted to return it It was such a hassle .........and no return label (most sellers have return label) shame on you.... then I had to pay to return then I had to ask when I would receive refund....took way too long will NEVER USE YOU AGAIN”

Posted 2 years ago

“the package was mis-sent to Thailand I paid for the "route" service but the delivery record is not correct, it showed a 2019 record and said it has already been delivered The watch does not even work properly, it does not work after winding.”

Posted 2 years ago

“Watch sucked and still have not gotten my refund yet.”

Posted 2 years ago

“Hello This watch not come to my Hong Kong my address What is going on And you asked me that feedback Where is a my watch”

Posted 2 years ago

“I am not received the water What happened”

Posted 2 years ago

“Watch arrived broken!! The company refuses to replace even though watch was broken upon arrival! Gears on inside are broke and just float around! DO NOT BUY!!!!”

Posted 2 years ago

“Undone watch extremely poor quality. Waiting on refund for watch returned last week. No issues with the seller as of today.”

Posted 3 years ago

“Still haven't received the watch”

Posted 3 years ago

Hey Deborah! Sorry to hear about that delayed shipment! Looks like the package has been in PA for a bit, so I'm not sure why the post office was unable to get that moving. Usually items are delivered within 7-10 business days MAX! We've sent a little gift to your email to put towards your next shipment with us! Thanks for the feedback and we appreciate your business!

Posted 3 years ago

Hey Deborah! We're just checking back because it looks like your item was delivered today!! Enjoy and let our team know if you need anything else: Contact@watches.com

Posted 3 years ago

“Definitely not worth the cost”

Posted 3 years ago

Hey Dean! Thanks for your review! If you had issues with the order, our team is happy to assist you further! Our team doesn't actually know which model you've received, so feel free to send a picture and inquire with them at contact@watches.com!

Posted 3 years ago

“I am utterly disappointed! What arrived fast but thqt what about the only posititive thing. The strap buckle broke the moment I tried on the watch and then I realised thst the battery was flat as well! The watch might have looked nicebut the quality did not defend the price paid”

Posted 3 years ago

Hey Sebastian! Sorry to hear about that issue with your Undone watch! Our customer service team will be reaching out with return instructions for you.

Posted 3 years ago

“Was sent back had to pay again”

Posted 3 years ago

Hi James, We apologize on behalf of USPS. We're not 100% sure why they were unable to deliver your first shipment. We did receive the package back on March 12th and are happy to reship it although there is the small reshipping fee to cover the cost to resend it. We could also refund the original order if you prefer that. Let us know. Thanks

Posted 3 years ago

“Slow shipping”

Posted 3 years ago

Standard shipping for countries outside the US takes about 14-28 days. We do offer expedited shipping through UPS, which can be quoted during the checkout process. We'd be happy to assist if you have additional questions. You can email our team at contact@watches.com for further assistance. Take care!

Posted 3 years ago

“I have not received the order.”

Posted 3 years ago

Hey Rui! It looks like the shipment didn't leave the US and was returned back to us! We will have our customer service team reach out to you! Our apologies!

Posted 3 years ago

“I haven't received my watch.”

Posted 3 years ago

Hey Ajay! Thanks for the feedback! It looks like FedEx had to provide your country's customs with paperwork a few times in order to pass the shipment through! We'd be happy to offer additional discounts on future shipments with watches.com. Please check your email for that personalized discount code!

Posted 3 years ago

“I never found my package the day it was supposedly delivered n right away I let y'all know n in response y'all said basically o well yr loss of money n no watch. I'm very upset 160 dollars is alot to me.”

Posted 3 years ago

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Watches.com is rated 4.4 based on 1,239 reviews