Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.46

4.5 Rating 1,495 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,495 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 28th June 2025

Roger M

Watches.com 5 star review on 31st May 2025

Kevin D

251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“never make another purchase”

Helpful Report

Posted 3 years ago

Hi Harry, Thanks for leaving a review. Our team looked for any emails to indicate any issues with your purchase. If you're unhappy with your watch, you can always email our customer service team for a return: contact@watches.com They would be happy to assist you! Those solar watches can be tricky to get going, so feel free to reach out anytime for assistance!

Posted 3 years ago

“Pending approval for a return I never did get that approval. What kind of nonsense is this. I will not ever give you business again”

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Posted 3 years ago

“Will never do business with you ever again; this was a total rip off - mark up of 60%?? This was a major mistake on my part; won't happen again.”

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Posted 3 years ago

Hey Maria! Thank you for leaving some feedback! G Shock is pretty strict on pricing, so if you see something less than half the price, buyer beware. Make sure you're only buying from an authorized retailer, like us, or G Shock directly. They have a lot of knock off models circulating, which is why their pricing doesn't fluctuate much. Casio will also be included in this since it's the same company. We do hope you're enjoying this model and please reach out if you have any additional questions: contact@watches.com We're happy to help you!

Posted 3 years ago

“It doesn't work.”

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Posted 3 years ago

Hey Martin, Thanks for leaving a review. It doesn't look like you've emailed our customer service team. You can also submit a return request directly through the site if an item arrives damaged or defective. Please feel to reach out to our team at contact@watches.com for additional support. They would be happy to assist you!

Posted 3 years ago

“Have contacted you about my watch delivery, got told even tho it was saying delivered to Canada, instead of New Zealand, it would arrive, it hasn't”

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Posted 3 years ago

“Did not receive the watch. I feel helpless!”

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Posted 3 years ago

“My order was sent with signature required, I never got it and because I did not purchase their extra warranty thru Route, they will not give me my money back. I am out over $770 because of this. Anyone can sign for anything and because it was signed, I am out the money. Crappy service!”

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Posted 3 years ago

Hi Glenn, Thank you for your review and feedback. It looks like our customer service team has sent over additional correspondence today. Unfortunately, if you did opt out of package protection, and your shipment was lost or stolen, insurance will not cover a replacement or refund. We do recommend insurance coverage as most couriers will only cover up to $100. If you have additional questions, our team is happy to assist you further.

Posted 3 years ago

“I never received my watch and I've told u guys in June I sent an email”

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Posted 3 years ago

Hey Louis! Thanks for leaving a review. We sent an email response back on July 15th. Can you double check your spam or junk folder? Your shipment is fully covered under Route insurance, and we left additional instructions for you. If you still don't see the email, can you please email our customer service team: contact@watches.com

Posted 3 years ago

“Looks and feels cheaper than its price”

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Posted 3 years ago

Hi there, Thank you for your feedback. We are sorry to hear that your watch didn't work out! We want you to be completely satisfied with your purchase but understand that sometimes an item needs to be returned. No worries! Returns of new, unworn items can be made within 30 days of the original ship date. To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. Resized or modified watches with links removed will not be eligible for returns. It must also be in the original packaging. In order to process your return please visit our website and request a return here: https://www.watches.com/a/returns If you have any additional questions or cannot locate your order number, we'd be happy to assist you at contact@watches.com. Thank you!

Posted 3 years ago

“Je me suis fait avoir avec votre mont5re mystère j'ai payé 140.00 pour une montre de 75.00. L'achat de montre chez vous c'est terminé.”

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Posted 4 years ago

“Order a watch, it was never delivered! Tried to contact watches.com customer service dept. They don't exist and haven't helped with anything! Absolutely worthless company, will never do business with this scam of a company!”

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Posted 4 years ago

“I received the ugliest watch ever. It wasn't even on the images of watches that I could receive. Waste of $”

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Posted 4 years ago

Hi Kathryn, Sorry to hear that you didn't like your mystery watch! We don't actually post a listing of the available watches, since they are all mystery items. Everything is really chosen at random, based on price level. We do have some pretty unique items in the collection. Most watches will be unisex and we're happy to answer any additional questions about the model you have received! Feel free to email our team for further information at contact@watches.com We appreciate your business and hope you have a great day!

Posted 4 years ago

“Still waiting for a product I ordered on June 3 /2021. The tracking # with Route is left to be desired. It is June 19 th still no information. Don’t waste your money for ROUTE. AMAZING USPS BETTER. The all new tracking experience really stinks. Everything is unknown. Very Glad you asked about my experience. Would be very scared to order something VALUE.”

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Posted 4 years ago

Hey Markus! Thanks so much for your review! Wow sorry about the long postal delay! It's fairly unusual with USPS Priority, so we've sent them an inquiry as well do document the issue. We refunded your shipping for the troubles! Sorry again and please let us know how you like the travel case!

Posted 4 years ago

“Would give zero stars if I could. I initially did not receive an accessory that was supposed to come with my watch, had to reach out and ask to have the missing part shipped to me. Now I’m receiving spam text messages? No thanks, please remove all of my contact information from your system as I will never make a purchase with this company again”

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Posted 4 years ago

Hey Dustin! Sorry to hear about that oversight! It looks like we got the item shipped out to you! We'd appreciate an update to see how you like that timepiece! If you're still receiving emails and would like to opt out, you can click "unsubscribe" anytime at the very bottom of the last email received! Hope that helps and thank you for shopping with us and providing feedback!

Posted 4 years ago

“Well, first the battery died fist day I had to pay more money for the replacement, then today the pin that holds the clasp fell out. Tottaly unacceptable for a watch that retailed at 250$ to fall apart in 2 weeks and to top it off I sent you an email about the battery on the fist day and nobody got back to me”

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Posted 4 years ago

Hey Brent! Thanks for leaving your feedback! Our team isn't available over the weekend, but it looks like we responded the following day. We haven't received any responses and we're still happy to assist you if the watch is not working properly! Please let us know by contacting our team at contact@watches.com We'll keep an eye out for your response!

Posted 4 years ago

“Had to pay ekstra to get the goods from the transport company”

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Posted 4 years ago

Thank you for shopping with us! Countries outside the US may apply customs fees and/or VAT on goods purchased from another country. The amount of custom duty and import VAT payable will be assessed at the point of entry of the destination country. This may result in you having to pay additional charges which are not included in the total price displayed at checkout (shipping is excluded from these charges and is paid at checkout). We do also list this on the FAQ's page and we are so happy to answer any additional questions! Sorry for the inconvenience and we do appreciate your business!

Posted 4 years ago

“Watches.com should be called Watches.CON. I ordered a watch from them and received it. I was obviously "used" as the box had been opened and the all the plastic that is on a watch, the screen, the sides, and the see-through back were not there. I wrote an email to Watches.CON and they said, "...this is not a mechanical failure." I said, "...the watch was supposed to be brand new not refurbed." I have not heard from them since. I have emailed and called a total of 6 times combined. No one at Watches.CON responded. So, never do business with this company. They take your money and give you the wrong watch, a used watch, a refurbished watch, or no watch at all for your money. I'm not nearly $1,000 for the watch I purchased. They don't care. The money is in their pocket and the watch is not back with the builder for repairs. Only thing is that I had to pay for shipping and will have to pay for whatever is wrong with the watch to have it fixed.”

Helpful Report

Posted 4 years ago

Hey Micah! Sorry to hear about that issue! It doesn't look like we have any emails from your email address. To contact our team you can email contact@watches.com We will also have someone follow up and email you shortly. We'd be happy to help return the watch and provide a pre-paid shipping label! All items should be shipped brand new, never used. So we do apologize for any issues with that order! Please double check and spam or junk folders in case our emails are getting filtered out somehow. You can also call our customer service team at 925-820-4300 We'd be happy to help!

Posted 4 years ago

“It lasted all of two days, then died.”

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Posted 4 years ago

Hey Jon! Sorry to hear about that! Our team is happy to return that item for you! Just shoot the a quick email at contact@watches.com and they will take care of you!

Posted 4 years ago

“Amazing watch if i got it as still waiting for it”

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Posted 4 years ago

“order watch (money taken from my bank immediately ...and that is okay) wanted to return it It was such a hassle .........and no return label (most sellers have return label) shame on you.... then I had to pay to return then I had to ask when I would receive refund....took way too long will NEVER USE YOU AGAIN”

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Posted 4 years ago

Watches.com is rated 4.5 based on 1,495 reviews