Watches.com Reviews

4.5 Rating 1,496 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,496 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 28th June 2025

Roger M

Watches.com 5 star review on 31st May 2025

Kevin D

251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the package was mis-sent to Thailand I paid for the "route" service but the delivery record is not correct, it showed a 2019 record and said it has already been delivered The watch does not even work properly, it does not work after winding.”

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Posted 4 years ago

“Watch sucked and still have not gotten my refund yet.”

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Posted 4 years ago

“Hello This watch not come to my Hong Kong my address What is going on And you asked me that feedback Where is a my watch”

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Posted 4 years ago

“I am not received the water What happened”

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Posted 4 years ago

“Watch arrived broken!! The company refuses to replace even though watch was broken upon arrival! Gears on inside are broke and just float around! DO NOT BUY!!!!”

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Posted 4 years ago

“Undone watch extremely poor quality. Waiting on refund for watch returned last week. No issues with the seller as of today.”

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Posted 4 years ago

“Still haven't received the watch”

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Posted 4 years ago

Hey Deborah! Sorry to hear about that delayed shipment! Looks like the package has been in PA for a bit, so I'm not sure why the post office was unable to get that moving. Usually items are delivered within 7-10 business days MAX! We've sent a little gift to your email to put towards your next shipment with us! Thanks for the feedback and we appreciate your business!

Posted 4 years ago

Hey Deborah! We're just checking back because it looks like your item was delivered today!! Enjoy and let our team know if you need anything else: Contact@watches.com

Posted 4 years ago

“Definitely not worth the cost”

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Posted 4 years ago

Hey Dean! Thanks for your review! If you had issues with the order, our team is happy to assist you further! Our team doesn't actually know which model you've received, so feel free to send a picture and inquire with them at contact@watches.com!

Posted 4 years ago

“I am utterly disappointed! What arrived fast but thqt what about the only posititive thing. The strap buckle broke the moment I tried on the watch and then I realised thst the battery was flat as well! The watch might have looked nicebut the quality did not defend the price paid”

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Posted 4 years ago

Hey Sebastian! Sorry to hear about that issue with your Undone watch! Our customer service team will be reaching out with return instructions for you.

Posted 4 years ago

“Was sent back had to pay again”

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Posted 4 years ago

Hi James, We apologize on behalf of USPS. We're not 100% sure why they were unable to deliver your first shipment. We did receive the package back on March 12th and are happy to reship it although there is the small reshipping fee to cover the cost to resend it. We could also refund the original order if you prefer that. Let us know. Thanks

Posted 4 years ago

“Slow shipping”

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Posted 4 years ago

Standard shipping for countries outside the US takes about 14-28 days. We do offer expedited shipping through UPS, which can be quoted during the checkout process. We'd be happy to assist if you have additional questions. You can email our team at contact@watches.com for further assistance. Take care!

Posted 4 years ago

“I have not received the order.”

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Posted 4 years ago

Hey Rui! It looks like the shipment didn't leave the US and was returned back to us! We will have our customer service team reach out to you! Our apologies!

Posted 4 years ago

“I haven't received my watch.”

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Posted 4 years ago

Hey Ajay! Thanks for the feedback! It looks like FedEx had to provide your country's customs with paperwork a few times in order to pass the shipment through! We'd be happy to offer additional discounts on future shipments with watches.com. Please check your email for that personalized discount code!

Posted 4 years ago

“"I already rated this transaction, not sure why they are asking me to do it again. Long and short of it, I ordered a watch, moderately expensive watch, it was to come with \"free shipping\" yet it cost me $70 to have it released by the post office. Watches.com basically said, read the fine print. I will never shop here again."”

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Posted 4 years ago

“I never found my package the day it was supposedly delivered n right away I let y'all know n in response y'all said basically o well yr loss of money n no watch. I'm very upset 160 dollars is alot to me.”

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Posted 4 years ago

Watches.com is rated 4.5 based on 1,496 reviews