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waterdrop US Reviews

4.7 Rating 5,868 Reviews
93 %
of reviewers recommend waterdrop US
Company Reviews Product Reviews
44,024
 Metrics Info
4.7
Based on 5,868 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.5 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Anonymous
Verified Buyer
“Loving the iced teas!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“I tried the microdrinks at my moms, which convinced me to get it for myself. The flavor cubes make hydrating easier and are tasty, I like the range of choices. The LUCY cap however was very disappointing. It doesn't measure accurately and is cumbersome in its use. I wish it would measure how much I drink and send reminders based on that, not on a fixed time. Orders take a long time between confirmation and shipping and the prices are not exactly accessible.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“So I really, really like waterdrop. I only shop about twice a year for the “big sales”. I see Sam’s club sells it now, for way cheaper than I got it online. Slightly irritating..but I’ve learned to buy at Sam’s club now”
Helpful Report
Posted 1 year ago
Renee
Verified Buyer
“Mixed bag, excellent drinkware some waterdrops are great, some mediocre and the most recent cola is uses sucralose but finding that information on the website is difficult”
Helpful Report
Posted 1 year ago
Mindy
Verified Buyer
“Love all the flavors I have tried,except for the cola,it taste like old flat soda.”
Helpful Report
Posted 1 year ago
Larena
Verified Buyer
“Flavor is as expected. Cold water will increase the ti.eneeded for the cube to completely dissolve.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“I never received the socks! And I never received any response from you regarding my request for where are my socks? So kindly send me them and then I'll give you a real review… Have a feeling that maybe you're getting too big for your britches”
Helpful Report
Posted 1 year ago
Emily
Verified Buyer
“Love the flavors but the bottle isn’t very strong and broke quickly.”
Helpful Report
Posted 1 year ago
Pamela
Verified Buyer
“Disappointed with my recent order”
Helpful Report
Posted 1 year ago
Nicole
Verified Buyer
“Flavour is good but too strong for my 21 oz water bottle. I wish the had smaller size waterdrops that were less potent”
Helpful Report
Posted 1 year ago
Chanika
Verified Buyer
“The water bottle is decent; however, if you plan on returning and/or exchanging, be prepared to pay the return shipping cost. This is probably the only company that doesn’t cover shipping for an exchange (a bit dramatic, I know, but sheesh). I wanted to exchange silver for black because my son didn’t like the silver but I had to print the label, pay shipping to return, then reorder the color he wants. I decided against doing all that and just decided I won’t be ordering from this company again. Amazon prime has me spoiled, I suppose.”
Helpful Report
Posted 1 year ago
Zachary
Verified Buyer
“First thing i noticed is they changed the recipe for youth. It does not taste the same. It used to be my number one favorite. Now its my least favorite. I would go as far to say its disgusting. It tastes more like peach tea. I hate peach tea. The other flavors pretty much are the same and still taste good. Im just so upset at youth. I used to love this flavor. I think they took the aloe vera out but whatever it is its just not the same by far.”
Helpful Report
Posted 1 year ago
Seena
Verified Buyer
“It is good, but tatstes more like coconut. I dont really taste any pineapple.”
Helpful Report
Posted 1 year ago
Tabitha
Verified Buyer
“First off let’s say I love the look of this bottle. But unfortunately I am disappointed in so many things. This bottle is not double walled like the rest of their bottles are, but costs like it is. It therefore does not keep it as cool as it should. The inner piece is great for washing as removal is easy. BUT this piece leaks all the time if it’s not in and if it is then the kid can’t get a decent swig of water so even my 2 yo gets tired of using it. The cute little cap keeps the spout clean and is anchored so that’s helpful. But mostly the spout is annoying to get anything out of or it leaks like crazy without the valve in it. Great looks and seems thought out but really need to alter the spout so he can use it bc it leaks or he can’t get any water out. Also side note if this is for tiny children why is it so fat they can’t hold it in their tiny hands? Maybe a handle or make it thin. It’s so thick it doesn’t fit in kids car seats cupholders, which also makes him upset. Sorry but it’s a miss for my toddler.”
Helpful Report
Posted 1 year ago
Nannette
Verified Reviewer
“I love Waterdrop products. Only three stars due to last bottle I purchased, "All purpose thermo classic" with an extra lid "spout lid" which leaks. The original lid with the bottle is fine and does not leak. I don't like using it to drink with, it's a wide mouth opening. The "spout lid" is like the glass bottles. No matter how tight I twist it in the bottle it still leaks.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“The water packets are good except for a very short shelf life. Some flavors taste artificial with a strong after taste from the sugar substitute they use. Others are very pleasant. Disappointed that I bought many packs and they have a one month expiration date. Customer service was helpful regarding the mold that developed in my glass water bottle, but not helpful or knowledgeable when discussing the expiration dates. I feel they weren't very transparent about the quick expiration date. These packs are too expensive to expire so quickly. The matte ceramic water glasses are very nice. I think they are the best product they sell. They're really lovely and would re-purchase. Not sure if I would repurchase the water vitamin packs though. Better to buy in a store where you can check the expiration date.”
Helpful Report
Posted 1 year ago
Jodi
Verified Buyer
“I love the pure ingredients of Waterdrop. The flavor combinations are light and refreshing.”
Helpful Report
Posted 1 year ago
Marge
Verified Buyer
“Love is my favorite flavor. When my order came it was a bit different than what I normally receive. This version of Love has no pomegranate in it. It's ok but just not what I expected. It's goo$ but a bit disappointing.”
Helpful Report
Posted 1 year ago
Julie
Verified Buyer
“I love microdrops - perfect balance of flavor for sipping throughout the day an not getting bored”
Helpful Report
Posted 2 years ago
Nancy
Verified Buyer
“I did not like 2 of the flavors. I only liked the Mango one.”
Helpful Report
Posted 2 years ago
waterdrop US is rated 4.7 based on 5,868 reviews
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