waterdrop US Reviews

Name: waterdrop US
Address: Waterdrop Microdrinks, LLC, 200 S Wacker Drive, Suite 3100, Chicago, IL 60606, ,, Wien
Rating: 4.68

4.7 Rating 6,025 Reviews

93 %

of reviewers recommend waterdrop US

4.7

Based on 6,025 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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waterdrop US 5 star review on 20th October 2025

Justin

waterdrop US 5 star review on 12th August 2025

Justin

waterdrop US 5 star review on 27th July 2025

Ray

4187

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This is a good flavor but I’m disappointed that the original flavors that brought me to Waterdrop have been discontinued. Vibe, Zen, etc. now all we can get is tea and berries. Just as boring as all the other options out there. Go back to your roots!”

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Posted 9 months ago

“I enjoy waterproof. Disappointed in Vibe. .”

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Posted 10 months ago

“Was disappointed in customer service. The Wedendsay before black friday. they had 50% off signs all over the store. When I went to purchase he said those signs were for black friday. Not very honest”

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Posted 10 months ago

“Love the bottles, very sleek design.”

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Posted 1 year ago

“Graip flavor came like powder, not a cube. Do you know what is that? Old version?”

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Posted 1 year ago

“I like the cup; however, I have small hands which make this hard to hold for me.”

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Posted 1 year ago

“The bottle is pretty. I didn’t like the flavors!”

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Posted 1 year ago

“Disappointed that I had to wait for my products as I was told that the delay was because of “water days” that put orders behind. Subscriptions should get priority.”

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Posted 1 year ago

“The product/flavors are great. Customer service and shipping is a problem. I waited over 2 weeks after I placed my order before reaching out about when my order would ship. 2 days after that I was sent a tracking number and received everything a day later. I've since received multiple emails from customer service asking what the issue was. I just wanted communication.”

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Posted 1 year ago

“I was not thrilled with the taste of the melon flavor. Having to buy flavors that don’t appeal to me is a turnoff since I can’t return it. I wish I could get a better plan structured so i can choose 3 of my own liking.”

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Posted 1 year ago

“I like the flavors and choices of Waterdrop. I thought that I was hooked on the glass water bottle. I even purchased the ice cube tray that makes ice cubes that fit the bottle. I could not get used to drinking tepid water and have since returned to my former water bottle with the large opening so I can add ice cubes. I should have predicted this but I was taken in by the advertising. Thank you.”

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Posted 1 year ago

“I was not a fan. Maybe it was the flavors, but it made the water taste weirdly sweet. Some of the flavors were not bad, I liked blackberry, the mango and the raspberry. The others I did not like. In another order, I got the cola and liked that.”

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Posted 1 year ago

“Liked the base flavor of the Cola, but the Stevia sweetener ruined the taste. I would recommend the use of Sucralose instead. I will not repurchase .”

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Posted 1 year ago

“It was ok but I thought it would be sweeter”

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Posted 1 year ago

“Got charged for an extra bottle cap which I didn't need or want.”

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Posted 1 year ago

“Love some of the flavors! Cannot believe they discontinued the best one (“Glow”) so I’m on the hunt for a good alternative now that it’s gone. Zen and Breeze are decent refreshing flavors that are not artificial tasting or overpowering! Some are hits while others are big misses, like Koko Pina, which tasted like sweat-infused water. Haven’t found that one great replacement for my beloved Glow, but I enjoy at least one of the other flavors enough to keep coming back.”

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Posted 1 year ago

“Points program is confusing. Would have used points with this order if it was made clear needed to use points with purchase.”

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Posted 1 year ago

“Some flavors I really like and would recommend (ice tea lemon). Other flavors I don't care much for (blueberry).”

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Posted 1 year ago

“Started them about a week ago. Don’t have any feedback as yet except the watermelon and cucumber wasn’t that great.”

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Posted 1 year ago

“I like all of the flavors except Skye and the Cucumber watermelon. The latter is only bearable if the water is ice cold. Sky is just too strong and sweet. I miss their older flavors...I have noticed the boxes have different levels of potency, if that makes sense. Snow has a nice light falvoring and some of the other ones like Sky and Cucumber are super strong so I am not sure what's going on there in terms of the recipe.”

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Posted 1 year ago

waterdrop US is rated 4.7 based on 6,025 reviews