waterdrop US Reviews

Name: waterdrop US
Address: Waterdrop Microdrinks, LLC, 200 S Wacker Drive, Suite 3100, Chicago, IL 60606, ,, Wien
Rating: 4.68

4.7 Rating 5,868 Reviews

93 %

of reviewers recommend waterdrop US

4.7

Based on 5,868 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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waterdrop US 5 star review on 28th May 2025

Nicole

waterdrop US 5 star review on 27th May 2025

Lydia

waterdrop US 5 star review on 25th April 2025

Valerie

4178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the cup; however, I have small hands which make this hard to hold for me.”

Helpful Report

Posted 9 months ago

“The bottle is pretty. I didn’t like the flavors!”

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Posted 9 months ago

“Disappointed that I had to wait for my products as I was told that the delay was because of “water days” that put orders behind. Subscriptions should get priority.”

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Posted 9 months ago

“The product/flavors are great. Customer service and shipping is a problem. I waited over 2 weeks after I placed my order before reaching out about when my order would ship. 2 days after that I was sent a tracking number and received everything a day later. I've since received multiple emails from customer service asking what the issue was. I just wanted communication.”

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Posted 9 months ago

“I was not thrilled with the taste of the melon flavor. Having to buy flavors that don’t appeal to me is a turnoff since I can’t return it. I wish I could get a better plan structured so i can choose 3 of my own liking.”

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Posted 10 months ago

“I like the flavors and choices of Waterdrop. I thought that I was hooked on the glass water bottle. I even purchased the ice cube tray that makes ice cubes that fit the bottle. I could not get used to drinking tepid water and have since returned to my former water bottle with the large opening so I can add ice cubes. I should have predicted this but I was taken in by the advertising. Thank you.”

Helpful Report

Posted 10 months ago

“I was not a fan. Maybe it was the flavors, but it made the water taste weirdly sweet. Some of the flavors were not bad, I liked blackberry, the mango and the raspberry. The others I did not like. In another order, I got the cola and liked that.”

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Posted 10 months ago

“Liked the base flavor of the Cola, but the Stevia sweetener ruined the taste. I would recommend the use of Sucralose instead. I will not repurchase .”

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Posted 10 months ago

“It was ok but I thought it would be sweeter”

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Posted 10 months ago

“Got charged for an extra bottle cap which I didn't need or want.”

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Posted 11 months ago

“Love some of the flavors! Cannot believe they discontinued the best one (“Glow”) so I’m on the hunt for a good alternative now that it’s gone. Zen and Breeze are decent refreshing flavors that are not artificial tasting or overpowering! Some are hits while others are big misses, like Koko Pina, which tasted like sweat-infused water. Haven’t found that one great replacement for my beloved Glow, but I enjoy at least one of the other flavors enough to keep coming back.”

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Posted 1 year ago

“Points program is confusing. Would have used points with this order if it was made clear needed to use points with purchase.”

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Posted 1 year ago

“Some flavors I really like and would recommend (ice tea lemon). Other flavors I don't care much for (blueberry).”

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Posted 1 year ago

“Started them about a week ago. Don’t have any feedback as yet except the watermelon and cucumber wasn’t that great.”

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Posted 1 year ago

“I like all of the flavors except Skye and the Cucumber watermelon. The latter is only bearable if the water is ice cold. Sky is just too strong and sweet. I miss their older flavors...I have noticed the boxes have different levels of potency, if that makes sense. Snow has a nice light falvoring and some of the other ones like Sky and Cucumber are super strong so I am not sure what's going on there in terms of the recipe.”

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Posted 1 year ago

“Are you old enough to remember when reusable stainless bottles came out? That is when I purchased my first Klean Kanteen bottle. It lasted for 20 years and finally kicked the bucket when the lid fell apart on me. 20 years!!! Wanting to try a new brand and researching this one, I invested the money. The first few days I was in love! I had never tried a sports cap before and it was super convenient and practical for my active lifestyle as a new mom, running a cat rescue, and working part-time at a delivery company. The construction of the whole system is aesthetically pleasing and it feels good in the hand and fits in cup holders. But I put it on a carabiner- smooth, round and strong enough to hold the bottle attached to my belt bag, and within 30 mins the cap loop snapped and my brand new $41 bottle came crashing to the ground. It's dented, the loop is forever broken without purchasing another, and I'm frustrated. I went back on their website and purchased a metal cap so when that comes I'll update on that review. I REALLY like the bottle, I just wish the cap was sturdier. Seems like a pretty big blind spot considering they advertise pictures of their bottle attached to a carabiner backpacking. Really hoping the metal cap helps even if I lose that loop feature!”

Helpful Report

Posted 1 year ago

“Good. Packager are a bit hard to open”

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Posted 1 year ago

“Love the product, but I have had issues with several orders now. It is too expensive of a product to be receiving damaged/expired product and have the return shipping be out of the buyers pocket.”

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Posted 1 year ago

“I didn’t receive everything I ordered. You didn’t send my thermal cup 14 oz that I also had in my order. I called you but , I didn get any response !!”

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Posted 1 year ago

“ok some expiration dates to close to expiring taste a little too old”

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Posted 1 year ago

waterdrop US is rated 4.7 based on 5,868 reviews