Waveney River Centre Reviews

Name: Waveney River Centre
Address: Staithe Road, Burgh St Peter, Norfolk
Rating: 4.30

4.3 Rating 2,375 Reviews

85 %

of reviewers recommend Waveney River Centre

Company Reviews

Questions

Metrics

4.3

Based on 2,375 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01502677343

Email:

lisa.holmes@waveneyrivercentre.co.uk

Location:

Staithe Road, Burgh St Peter
Norfolk
NR34 0DE

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Waveney River Centre 5 star review on 13th August 2022

Kathy Burton

Waveney River Centre 5 star review on 26th November 2021

Bradie Hubbard

Waveney River Centre 5 star review on 19th November 2021

Vicky Elsom

Waveney River Centre 5 star review on 13th November 2021

Emmi Macpherson

148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We turned up and found no electricity in the whole place , we struggle to get water as there was no tap on our motor home pitch The barman refused to take our cash because the till was electric! We found another place and phoned for a refund And you haven’t Evan phoned us back ! So you have charged us for not staying ! This place is not fit for purpose ! Regards Paul Drew”

Helpful Report

Posted 5 years ago

Sorry that you arrived in the middle of a power cut Paul. The power went off without warning in the whole area. Despite numerous promises to get the power back on before tea time, UK Power Networks finally had to bring generators in the middle of the night. This really was not our fault. The reason there was no tap on your pitch was that you didn't book a pitch with a tap - we have fully serviced pitches (electric, water, grey waste, TV) and non-serviced (electric only - when we don't have a power cut, of course). You booked one of the latter. There's nothing on the booking to indicate that you departed early, which means that you left without telling us; if you telephoned as you said then I can only apologise for not calling you back, but I can't find your mobile number in our call log. You seem to have based your entire review of our Park on the fact that the village had a power cut!

Posted 5 years ago

“I had a phone call at 3.15 pm on the day that I was due to arrive (4th May) to inform me that the lodge I had booked had no water or electric. They were unable to provide an alternative lodge at Waveney River Centre. This was not acceptable, very inconvenient and upsetting.”

Helpful Report

Posted 6 years ago

We were extremely sorry that your booking with us had to be cancelled at the last minute. What actually happened was that the boiler broke down without warning on the Friday of the bank holiday weekend, the fan had seized and it wasn't possible to get another one until Tuesday - which would have left you without heating over the whole weekend. With it being a bank holiday, we were fully booked and there was absolutely nothing we could do other than ask Hoseasons to try to find you alternative accommodation elsewhere. I hope you can understand that these events, whilst extremely inconvenient for everyone, are unpredictable and beyond anybody's control. I would have hoped that we would have been able to offer you a future holiday at a reduced rate as a sorry, rather than receive a negative review. Thank you anyway for trying to book with us.

Posted 5 years ago

Waveney River Centre is rated 4.3 based on 2,375 reviews