Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,301 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,301 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service. If the parts to your order needs replacement, you will wait for up to 2 months.”

Helpful Report

Posted 3 years ago

“I ordered a sofa that was never delivered as of today- Wednesday. Wayfair did nothing for me and told me to call the third party freight company to track the missing sofa. They said it showed that the sofa was delivered but it also showed on their computer that it was still being tracked. I asked if I could just cancel the entire order since no one knew what was going on. I was told that they'd refund the $ for the sofa but I'd still have to pay the delivery fee for the sofa that was never delivered. (over $100). They also gave me the number of the third party company so I could sit on hold for hours to locate the sofa I ordered. So after being on hold with the third party freight company, my sofa is now supposed to arrive on Saturday. I'll never order from Wayfair again.”

Helpful Report

Posted 3 years ago

“Don’t don’t don’t even think about buying this and I’m questioning every other vanity with the same top. I got the white vanity and it’s has gray streaks which is nice but there is a huge area that is all white..not a speck of gray. wayfair gave me a discount. When my contractor finally got it in last week..I started using it and now everywhere I put something wet..like a cup or retainer holder, I noticed today it’s all stained..there are marks of the item on the top that I cannot get off. When I called to complain and ask the top be replaced..she said since I sealed it( which I was told to) there is nothing they can do. So I paid $1400 for the vanity and will have to replace the top. I am done with Wayfair...I just also had an issue with a sleep sofa.”

Helpful Report

Posted 3 years ago

“Nothing arrived, company claimed delivery when nothing was sent, notification for delivery happening after delivery rude customer service. Had to request refund more than 3times”

Helpful Report

Posted 3 years ago

“Do not use Wayfair! They constantly delay your order do not allow you to cancel your order and when they do they deliberately delay your refund!!!!”

Helpful Report

Posted 3 years ago

“I would never recommend Wayfair, the customer services is absolutely shocking no one takes ownership always saying they will raise a ticket for a manager to call back its been since July 26th nomphone call back and I've rang every 2 days to be told the same thing I feel like taking this further to watchdog.”

Helpful Report

Posted 3 years ago

“The delivery date for my grill was set when I completed my purchase. The delivery date was then pushed out indefinitely. Cost me $80 to cancel delivery. Wayfair changes the terms of the purchase by weeks, yet I absorb the expense. Terrible.”

Helpful Report

Posted 3 years ago

“Worst experience ever. Don’t waste your time with this company. I order a dinning set on July 10th of 2021 and when I placed the order it said that I should receive the dinning set by July 18th. A few days later, I checked the status of my order and found out that the shipping won’t happen until August 9th. I called the customer support and they stated that they have nothing to do and that this set is back ordered and I have to wait I decided to wait after they confirmed that all back ordered items usually ships on time. Today, August 9th, I went in to check the status of my order and to make sure it was shipped as I promised to surprisingly find out that the shipping date was updated to November 5th of 2021 LOL which is about 4 months after the order was placed. This was my very first experience with them and for sure will be the last one too. That is so frustrating”

Helpful Report

Posted 3 years ago

“Sent box of firewood that is supposed to be a bistro set. Obviously needs special skills to assemble and wood glue. I possess neither so now I'm having trouble trying to return it.”

Wayfair 1 star review on 9th August 2021

Helpful Report

Posted 3 years ago

“The company is not for people - they treat it like an animal. Full of racism and bulling, mobbing, insulting people etc - one example would be a man who should never run people - liam buswell. Watch out for this guy - he'll beat you to the mud when you hit him !!!”

Helpful Report

Posted 3 years ago

“Have ordered multiple times and can only think of one time when the product arrived as it should of. Customer service was actually pretty good but the quality was v poor.”

Helpful Report

Posted 3 years ago

“Unreliable and poor customer service. Ordered a 2-seater sofa for a property my family were moving into. At checkout given a delivery estimate of 17-19 August. Later sent a confirmation email stating 18 August. THE NEXT DAY got a text message saying that it was being delivered that afternoon - TWO WEEKS early - to a house we were not moved into yet. Calling their customer service is expensive. In an online chat Wayfair told me these were only estimates, so no sort of compensation. All they could do was say sorry and hold it in the warehouse for max. five days.”

Helpful Report

Posted 3 years ago

“I ordered one 2 seat suffa .But thay send me very tiny 1 bench. Naw I try to contact with them.But I can't call them.So rubish product. Never order again. I will request everyone please don't make order or any purchase with them..Thayer completely Frood company”

Helpful Report

Posted 3 years ago

“DO NOT ORDER FROM THEM NOW! I've been waiting 2 weeks for an order to arrive because of their incompetence and false advertisement. They clearly have a shortage of HGV drivers and BREXIT issues but they still falsely advertise on their website that (estimated delivery: in 2 days). My order has been delayed 5 times now across 2 weeks despite them continuing to advertise 2 day delivery. AVOID AT ALL COSTS. You will find better deals and customer service elsewhere. Also, I'm still waiting for a call from a manager a week later. When they said I would get a call the next day.”

Helpful Report

Posted 3 years ago

“I ordered a bed on Wayfair for a certain price however when I received the order it was only a footboard. When I called to try to resolve it, spoke with Lance the manager, I was told there was an error on the website which priced the bed incorrectly and they wanted me to pay an additional 500+ dollars to get the rest of the bed. Very poor customer service and business practices. The quality of the furniture is not that great to warrant me Paying additional dollars for their mistake. Do not do business with Wayfair. They false advertise”

Wayfair 1 star review on 2nd August 2021

Helpful Report

Posted 3 years ago

“Awful this is the worst buy of my live. Overprice and no quality are all same grill in bransmart is 45.00 less. The couch I ending paint more than 1,000. Never again.”

Helpful Report

Posted 3 years ago

“Awful this is the worst buy of my live. Overprice and no quality are all same grill in bransmart is 45.00 less. The couch I ending paint more than 1,000. Never again.”

Helpful Report

Posted 3 years ago

“Awful this is the worst buy of my live. Overprice and no quality are all same grill in bransmart is 45.00 less. The couch I ending paint more than 1,000. Never again.”

Helpful Report

Posted 3 years ago

“How I wish I had checked this site before ordering ! Ordered coffee table with free next day delivery. Didn’t arrive and no contact from Wayfair. Been advised courier will be collecting it from them this evening, and then it is down to courier for delivery. Free next day delivery is plastered all over their website for loads of items I looked at - this is obviously misleading and bit of a con. I will be advising Trading Standards. Will never order from Wayfair again. Don’t like being lied to.”

Helpful Report

Posted 3 years ago

“Wayfair clearly have something dodgy going on with Trustpilot. Not very TrustyPilot. Wayfair link you thru. The tenor and satisfactions do not correlate. In any event, i ordered something from them. They sent something completely different and charged me for postage. I spent circa 3 hours sorting it out and have lost money on their charges for messing it up and loads of time. They were not prepared to discuss it on the phone (simple method - cut off prior to someone picking up and answering) similar with on line contact. AVOID”

Helpful Report

Posted 3 years ago

Wayfair is rated 1.5 based on 2,301 reviews