Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,302 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery service is an absolute disgrace . Never order from this company.”

Helpful Report

Posted 8 years ago

“I wouldn't ever recommend this company to anyone. They have a very poor delivery and communication service. I'm still waiting for an order that was originally placed on March 21st. The original order that was placed on MARCH 21st half of the order was never shipped out and the other half of the order was broken by the delivery guys. Here it is May 9th and still haven't received my order yet. The only reason why I haven't asked for a refund is because I ordered a California king mattress from them and I really like the bed itself. So hopefully I should be receiving the bed soon.”

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Posted 8 years ago

“Ordered a very expensive cabinet and the quality was so poor I had to send it back for a replacement. The replacement cabinet was worse than the first and the customer service atrocious”

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Posted 8 years ago

“They do not let you to have a different delivery address. So if you buy anything using your billing address, it has to deliver to you at that exact address! So you have to register your card to whenever you want the product. Their employees provided wrong information to us and mislead us! Do not go anywhere near them.”

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Posted 8 years ago

“Will wait until we receive the goods before mentioning our experience up to now!!”

Helpful Report

Posted 8 years ago

“I would NEVER buy from Wayfair or refer anyone to Wayfair. I bought a table that took one month for me to receive at my home. I tried to get 10% and it was not working so I called there customer service number and placed my order through the phone so I was not able to see it was just table. My son received the table while I was working. When I got home it was just the table. I called to tell them that the picture was misleading and the lady still charged me over $100.00 to return the table. The lady was very rude and talked over me. I would NEVER buy from you all or refer anyone to you all. This whole thing was a nightmare. I was unhappy, disappointed and I lost money.”

Helpful Report

Posted 8 years ago

“I think it is too sad that you didn't acknowledge the $202.99 price but now all the Ads for that price have changed to $242.99!!!! Plus I didn't receive any feedback other than you aren't responsible for the ads pricing!! I will not do business with this company anymore and will encourage and probably post on facebook my experience!! Thanks for showing me how you don't stand behind your ads, and that tells me you probably are not reliable.”

Helpful Report

Posted 8 years ago

“I ordered a console table and a delivery date given 5th April. When I used tracking Ref in the email it advised the order was out for delivery on the 4th April. I waited in, no delivery but a card in letterbox stating no one home. No one rang my doorbell. I then waited in all day on the 5th and kept checking the status of the delivery online. I saw at 5.35pm that the app said delivery was attempted at 5.04pm. Not true I have waited in all day. I contacted wayfair and a member of management team only solution was I would have to wait in all day tomorrow. I explained I couldn't wait in for yet another day but he just kept telling me that was only solution or could a neighbour take delivery. I asked him to arrange a time slot but he said he couldn't so it could be anytime of day. I found his manner patronising and annoying. Eventually when he insisted his solution was someone had to wait all day AGAIN that I had no choice than to cancel the order. I am most dissatisfied and will never use this company again despite I have made many purchases before and like their products. In this day and age it is unacceptable not to even provide approximate delivery time and I have wasted 1 & 1/2 days when it is a lie that the courier attempted to deliver twice. I was home and on my letterbox is alternative flat no. For deliveries as well as my mobile number. Very very angry that my time wasted and could not receive my purchase.”

Helpful Report

Posted 8 years ago

“I have never used this company myself but now that I have seen how your delivery company delivers things I will be sure that I never go through you people for furniture and I'll be sure to make sure no one does from now on. After looking at all the reviews from just today alone I am appalled by your company! When someone is paying you this much for something then you should have the decency to make sure your delivery company doesn't damage your customers product and since I'm not the only person with this issue them I'd highly advise you to fire that company! Also I'd recommend you make it a point to bring the customers purchase into the home, there are some people out there who are unable to do so themselves and will have to pay someone else to do it for them. It's just common sense.”

Helpful Report

Posted 8 years ago

“I purchased some cusions from them about a year ago and had problems with my order which I had to chase. I have just purchased another item only to experience the same issues. I was misinformed about the date of my delivery and was then kept on the phone for 30 mins whilst they attempted to sort things out . I then asked if I could cancel the order and order from another company. I was informed that they may not be able to cancel it despite the fact it was not coming for another 2 weeks”

Helpful Report

Posted 8 years ago

“Avoid. Furniture items poor quality. Bought table online Feb 2017. Looked quality but wasn't. Arrived on time. Courier hid in shed we were unable to find for a month. Turns out it was in another outhouse. Table poorly packed. Poor finish. Made in China. Very heavy, poor design & workmanship. Overly priced. Offered refund. Wont be buying from them again. Ikea is better quality & design! Wayfair must spend a lot of manpower on fixing these problems. Why don't they invest in a good supplier instead?”

Helpful Report

Posted 8 years ago

“I placed and cancelled two orders in the same day, received conformation of cancellation, when 2 or 3 days later I get a email both of the orders are being shipped, 2 beds mind u and that I would have to pay to return them even though they were clearly cancelled. Buyer beware save all emails, you're gonna need them. This is not the company to do business with. I will be taking this matter further.”

Helpful Report

Posted 8 years ago

“Ordered a wardrobe very poor quality, mirror smashed, doors bent. Replacements arrived again mirror smashed and doors bent cancelled order. Customer services was good gave me a full refund after I turned down a discount to keep. Will never order from this company again. Wished I'd read the reviews before ordering from them.”

Helpful Report

Posted 8 years ago

“Ordered a cabinet for my bathroom it said dispatch estimate, that date came they put it back another week, when that date came they then did the same which would be well over a month, I cancelled order bit now got to wait 5 days for my money back absolute joke company”

Helpful Report

Posted 8 years ago

“ordered several items, some items are extremely poor quality and expensive, certainly not worth the money. Ordered a dining room set and after a week it has still not be resolved. Would not recommend anyone to use this company, stay well clear.”

Helpful Report

Posted 8 years ago

“Awful service. First item had bits missing, second was a BED when we ordered a cupboard. Finally after a month the cupboard arrived...with a fist sized hole in it. Got money back. Panther - the delivery company where no good either.”

Helpful Report

Posted 8 years ago

“Order was sent to wrong address and told it could take up to 3 days for redelivery after call to customer service and 15 mins wasted of my life I asked for a refund as could now get product from different suplier and a £10 cheaper said could not refund as I had not received parcel eventually after telling them I had not received parcel they agreed to refund money but did say it would take up to 7 days to go into my bank account received the parcel from other suppliers and we'll chuffed be great when I get me refund”

Helpful Report

Posted 8 years ago

“Extortionate delivery charge. £300. Totally unheard of!”

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Posted 8 years ago

“Paid £20 to return items- fair enough.... then had to chase the refund THREE times- kept getting fobbed off, after complaining for third time I got an email from PayPal to say I had been refunded straight after I got off phone- not a coincidence- more like don't like returning money until you call their premium numbers!!”

Helpful Report

Posted 8 years ago

“Thankyou for the quality delivering this morning ???????? box opened, foil ripped, more parts are damaged than not and the delivery lady with 4 eyes (still wasn't enough obviously) should've seen what she's delivering as it was really obvious from outside that something is wrong with the packaging. She literally ran off soon as i took the box. Forget any compensation from this company. All they said leave it at the dump if i don't want it ???? I've cancelled the next order as they couldn't do anything except apologies and suggest i should take another day off to wait for a replacement unit, I didn't trust the service for good reasons, i've got a refund so not that bad, i've only wasted an unpaid days leave but that's it. Thanks again”

Wayfair 1 star review on 18th January 2017

Helpful Report

Posted 8 years ago

Wayfair is rated 1.5 based on 2,302 reviews