Webkul Reviews

Name: Webkul
Rating: 4.13

4.1 Rating 266 Reviews

79 %

of reviewers recommend Webkul

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4.1

Based on 266 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Webkul 5 star review on 20th January 2023

Walter

Webkul 5 star review on 14th December 2022

Nalaka Viraj

Remy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had an awesome experience with the webkul. Their support team was great on helping out to solve the issues. And very responsive. More than 100 support messges were exchanged.”

Helpful Report

Posted 1 year ago

“Customer Service is Terrible. Do not ever deal with this company. I bought their OTP plugin, it hasnt worked since day 1. Back and forth for almost a month and even though they said they "fixed" the problem, they never did. I recieve 4-5 complaints from customers ever day due to this plugin not allowing them to login. I kept reporting this to their support to try and get it fixed in a timely manner, ive sent videos, screenshots and detailed explanations of the problems (I have a massive technical background - So I gave them everything they needed to troubleshoot and fix. Its been almost a month of sending them a message, waiting for 2-3 days to get a response, another 2-3 days for a "fix" that never worked. FInally they tell me they are unable to find the problem and they ask that I get one of my customers to take a video of the problem......? are you serious? Finally I ask for a refund - that their policy clearly states is something that they do, if they cant fix the problem... which, is this case.. is exactly what is happening. They refuse and instead offer me custom services (paid)... These guys cant even fix the issue with their terribly built software and they have the nerve to tell me that If i PAY.. to fix the module (that has never worked) that it will fix the problem. Do not ever deal with these crooks - save yourself the hassle. Webkul are a bunch of crooks that only want your money and offer terrible support in return.”

Helpful Report

Posted 1 year ago

“Reasonable: Little understanding and some installation and operation errors that you can correct with some knowledge, as the assistance always says that it is a change and then proposes a value to correct the error that was already in the module.”

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Posted 1 year ago

“Good products, fast answer to issues”

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Posted 1 year ago

“good service”

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Posted 1 year ago

“Plugins don't work. Customer service replies questions only if you use the paid services that start from 100 dollars.”

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Posted 1 year ago

“Accommodating support. Smooth installation of plugins. Very useful products (plugins) exactly what we needed! Saved us a lot of development time.”

Helpful Report

Posted 1 year ago

“Avoid this company. Most of the plugins are cheap, but they hardly work. You can get paid support, but they are not professional. I asked them to install plugin to my site: they installed it and caused the wholesite to crash & they were not able fix it. I had my own team fix it. I contacted Webkul team, explained the problem and *without telling me* they installed the plugin again and did not tell me about it. We had to restart my store again, but as no one knew that plugin was set up again, it took us long time to find the problem. After leaving negative feedback, they said that they will give me refund. I contacted them, but never got any refund.”

Helpful Report

Posted 1 year ago

“Thanks Webkul for your support and to be my prestashop hero . you guys are very pro and all. working with you it's a pleasure I recommend Webkul products to anyone. I have been using their prestashop marketplace and many other several modules.”

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Posted 1 year ago

“Great work, a lot of skills.”

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Posted 1 year ago

“Best Magento 2 third party extesion ever. Wonderful customization of my site with very good support and rapid feedback. I'm completely satisfied.”

Helpful Report

Posted 1 year ago

“The modules are very well done and updated regularly. Customer service is very responsive and very efficient. Thanks again.”

Helpful Report

Posted 1 year ago

“Be very Careful with Webkul – Salesforce Link from Bigcommerce Actual Price is $10. Per salesforce user ($80. Per month for us). Multi store is an additional $750. Then when time came to set it up I asked for bidirectional, that was an additional $3,000. Then they reduced the price to $2,000, then eventually to $0 the next day. I didn’t feel comfortable moving into a long term relationship with a company that plays around with pricing like that. Had I not had options I would have had to pay the $3,000 extra. At this time they have kept the $830. And refuse to refund anything. Be careful!”

Helpful Report

Posted 1 year ago

“I want to thank the team for all the help and great support. They helped me implement a feature on my store and fix all the issues to fit it with my third-party theme and make everything work perfectly. Developers are super quick to respond and are always available. It is very nice to be able to work with a professional service like this. After my experience I can highly recommend to all Webkul products and services. A dear Sauto to the whole team. Best regards”

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Posted 1 year ago

“Always the Best!”

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Posted 1 year ago

“excellent support very nice and useful module, they also responded immediately to a small problem that occurred on my site and fixed it for me”

Helpful Report

Posted 1 year ago

“I bought from Webkul Multi Vendor Mobile App for android and iOS. I didn't receive the physical file. Installed by yourself. That is not the end of the problem. Need to customize to my magento marketplace. A lot of time has passed but the app is not yet customized. Emails from the app are downloaded with the Lumo logo. When should I download with my store logo. All categories are expanded on the seller's page. Another app page tries to mimic the first page of the store. But again, all the categories are unfolded. Prices are but no photos of the goods. Blames other extensions for incompatibilities. There are also no terms of conditions at checkout when purchasing goods for the buyer. No PayPal, credit card. Also, app extensions do not automatically sync with the store. And this is the worst. The above-mentioned shortcomings have not been remedied. I only get a question from Webukl every day. (Have problems with the app) I can still write a lot about the shortcomings of these apps. This app is not suitable for use with magento marketplace multivendor. These extensions in the Webkul website have a deceptive description that only leads the buyer to buy. The description does not correspond to reality.”

Helpful Report

Posted 1 year ago

“Dear users, you can trust Webkul Software Pvt support, despite not having had the opportunity to shake his hand, my intuitions about the team are positive and confirmed by the excellent work done in the module support phase. Thanks ... Enrico Di Carlo”

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Posted 1 year ago

“The are the best, always offer help if needed and I love the results”

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Posted 1 year ago

“I had some problems with my prestashop website www.omiximo.nl these were expertly resolved in a short time. i am very happy with this. Thnx”

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Posted 2 years ago

Webkul is rated 4.1 based on 266 reviews