CeX Reviews

1.8 Rating 656 Reviews

19 %

of reviewers recommend CeX

Company Reviews

Questions

Metrics

1.8

Based on 656 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How long does CeX take to deliver?

Helpful Report

(3 weeks ago)

CeX normally delivers within 5 Days.

Helpful Report

(3 weeks ago)

83.33%

Industry Average

“ usually dont have a bad thing to say but ordered something on the website for the first time after usually only going into my local store to buy, as they told me they didnt have what i needed in that store, it took more than a week to get to me even though you pay delivery on everything, wouldve went somewhere else if i knew it'd take that long. ”

- Jack McBlain

“ The price.I would have paid a lot lot more Amazon Show 2 had I bought it from them.Fast delivery. The Show was in prime condition. Will definitely buy from CeX again ”

- AJB

“ Bought a Tomtom go 5100 which was a B grade . No box but the sat nav and holder with the lead were all like new really happy and delivery was special delivery next day. All tested and tried out and it is working perfect. ”

- Anonymous

CeX Reviews

Delivery - Fast