CeX Reviews

1.8 Rating 656 Reviews

19 %

of reviewers recommend CeX

Company Reviews

Questions

Metrics

1.8

Based on 656 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does CeX resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 42% of reviewers feedback is CeX takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

46.67%

Industry Average

“ And afterwards I found out that their customers service team are a bunch of jokers seating thousands miles away somewhere in India who don't have any clue what they are talking about. ”

- Jay Ray

“ I have ordered a laptop on the 6th of November and never received it!! So I have contacted the customer service to ask what was happening and they told me that the laptop was actually delivered on the 7th. ”

- Miura

“ Very bad customer service. ”

- Paul

CeX Reviews

Customer Service - Bad