CeX Reviews

1.8 Rating 656 Reviews

19 %

of reviewers recommend CeX

Company Reviews

Questions

Metrics

1.8

Based on 656 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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How do I contact CeX?

Helpful Report

(3 weeks ago)

You can contact CeX by Email, Live Chat and Telephone.

Helpful Report

(3 weeks ago)

46.67%

Industry Average

“ SCAM like behaviour and absolutely poor customer service. ”

- Adam Walker

“ Order in bad condition and not working fully. I tried to print a returns label was not able as it blocked printing! Poor service all round do not buy from them. ”

- Hilary Grainger

“ Hoping the customer service will do better than just 'follow this link' to send it back. ”

- Ian

CeX Reviews

Customer Service - Bad