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www.weilaiconcept.com Reviews

3.7 Rating 219 Reviews
67 %
of reviewers recommend www.weilaiconcept.com

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www.weilaiconcept.com 5 star review on 23rd June 2025
Penelope Park
www.weilaiconcept.com 5 star review on 23rd June 2025
Penelope Park
www.weilaiconcept.com 5 star review on 23rd June 2025
Penelope Park
www.weilaiconcept.com 5 star review on 23rd June 2025
Nihal Mustafa
www.weilaiconcept.com 5 star review on 14th March 2025
DdVaava
www.weilaiconcept.com 1 star review on 10th February 2025
Dan
www.weilaiconcept.com 1 star review on 10th February 2025
Dan
90
Anonymous
Anonymous  // 01/01/2019
I ordered a dressing table on the 15th May where it was stated on their website that it would be delivered in a few days. I then received an email saying it was out of stock and I would need to wait 8-9 weeks which I was fine with as it was what I really wanted. I was then taken by surprise a few days later when the dressing table randomly turned up at the house. This is where the nightmare began. The packaging was completely damaged and had clearly arrived from china. Upon opening the packaging I discovered the whole thing was chipped, scratched, damaged, poor quality and just not worth the £539 I paid. The mirror was also missing. I got in touch with the company to ask for a refund to which they offered me a partial refund of £250 which as you can imagine I wasn’t happy with. I then requested a full refund to which they made me jump through hoops to get them to even agree. Eventually they agreed to the refund and arranged for parcel force to collect the packages (they didn’t want me of the collection either). When they received the items back I contacted them and they advised it would be 14-21 days for my refund which is ridiculous but if it meant I would get my money back then I was willing to wait. 22 days passed and still no money, I then got back in touch to ask where it was and I coincidentally got a refund notification email. It then took a further 3 days to get the money back. I believe this company had no intentions of refunding me and it’s only because I had contacted trading standards that I think they got scared. Throughout all the awful communication with this company, the vast majority of responses were received in the early hours in the morning. This company claim to be a UK company on their website however I am almost certain they are operating from China and using the name ‘Amy’ as their customer service advisor. Do not use this company, their items are not worth the money and even if it hadn’t have been damaged I wouldn’t have been happy with the quality of the furniture. The photos attached are just a snippet of the damage.
www.weilaiconcept.com 1 star review on 18th July 2022 www.weilaiconcept.com 1 star review on 18th July 2022 www.weilaiconcept.com 1 star review on 18th July 2022
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Posted 2 years ago
1. They are pricey 2. They deliver products in 8-9 months in reality . They will give you fake delivery date before making a payment and upon receiving money , they will ignore you . 3. If you opt for refund , then you need to chase them . Till today I haven’t received my money back . It has been 3 weeks . I have taken my refund but this is first time , I’m literally begging someone to give me my money back . Please avoid this scam ! Do not order from them at any cost .
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Posted 2 years ago
I don't usually write reviews, but I think this company should have one. Like many others, it was a great shopping experience.
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Posted 3 years ago
All email notifications were v timely, Just an excellent experience, start to finish.❤️
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Posted 3 years ago
Great web site, easy to configure product, understand pricing, place order.❤️
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Posted 3 years ago
Also informative. Great range of stock and great inventory.❤️
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Posted 3 years ago
Site is easy to use and clear�• The furniture I bought web page clearly lists the different options�• Email communication and updates were good�• Delivery went smoothly and product was well-packaged�• No problems with product and happily enjoying it Probably the best online product purchase I’ve experienced.❤️
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Posted 3 years ago
Would certainly recommend and use again. Lovely site, good price, rich choice, easy product assembly Fantastic!!! Amazing product, delivered very quickly and got the best price on the market.❤️
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Posted 3 years ago
Very happy overall Easy to navigate website, competitive prices against other suppliers of same products and super quick delivery with courteous driver.❤️
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Posted 3 years ago
Delivered on time Great price and good quality Had no problems at all and my furniture looks and feels amazing. would definitely buy from here again Amazing service from start to finish, lovely team and amazing furniture Great furniture, great price and really impressive delivery process.❤️
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Posted 3 years ago
The five-star high praise Delivered very fast ! Superb quality at an incredible price ! Love love my new furniture the whole process was very easy and it was so easy to put together and looks great I am very satisfied with my new sofa, the package is good, I recommend this shop, very good, thank you I was very happy with the service from start to finish and am so happy with the item I received furniture is great.❤️
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Posted 3 years ago
I bought the furniture in the color I wanted, worried that it might not be the same as the photos on the website, but it's fine! It also looks a lot more expensive than what I bought.❤️
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Posted 3 years ago
They kept in touch with each other every step of the way.❤️
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Posted 3 years ago
I had never heard of the company but now I can highly recommend them.❤️
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Posted 3 years ago
I have read about some shocking experiences about weilaiconcept.com deliveries and was apprehensive however my chair arrived in good time and was so perfectly wrapped I was delighted. The lamp is just what I was expecting. I’m very happy
www.weilaiconcept.com 5 star review on 18th June 2022
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Posted 3 years ago
I adore the snail chair bought. I was also happy with the delivery and the whole process.
www.weilaiconcept.com 5 star review on 18th June 2022
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Posted 3 years ago
I was a little skeptical at first as I only ordered from the Internet and never saw the showroom etc.
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Posted 3 years ago
I was a little skeptical at first as I only ordered from the Internet and never saw the showroom etc.❤️
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Posted 3 years ago
Absolutely ideal :) To say I was delighted to receive my furniture today would be an understatement.❤️
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Posted 3 years ago
Excellent service for my first purchase from this company. I made a mistake online whilst ordering and this was sorted out immediately without fuss , which was such a relief.Absolutely delighted with my purchase which was delivered within two days ...brilliant !
www.weilaiconcept.com 5 star review on 14th June 2022
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Posted 3 years ago
www.weilaiconcept.com is rated 3.7 based on 219 reviews