“We had a very helpful assistant at the Tottenham Court Road store who answered all our questions and assisted us with fabrics for our sofas. Our order arrived on time and the delivery men were polite and removed all the packaging from our home. We would definitely recommend this store.”
“I had an amazing experience at your store and very happy with my purchase. it was very nice and incredibly patient, he answered all our questions, showed us around without rushing, and we were happy to place an order with the shop. Now can't wait when our sofa and armchair arrive.”
“Ordered 6 chairs, paid then told only had 4 but could send on 2, agreed to wait for 6 weeks for the 6 chairs.
8 weeks later 5 chairs and one broken (snapped leg).
we were promised a replacement in 6 weeks 12 weeks later nothing, but apparently for the last 3 weeks they have been in the warehouse and 2 weeks ago they were being put on the overnight express delivery.
I would seriously suggest that a company you cannot call on the telephone, is not worth spending your hard-earned money on, I shall be going to court as I see no alternative, boring and time consuming, but I know there is no alternative”
“Great experience in this store - Sara was extremely helpful and patience walking me through different options until I was ready to put order in. Sofa arrived promptly with a great service (setup + clean-up of all. Definitely worth spending a bit more as you see and feel the difference in quality.”
“the item came after 3 months and damaged and didnt look like it did on the website.
Asked for a refund and I am getting offers of 10% to get it stitched.RUBBISH”
“Robbed of £1200.
Bought 2 chairs. Took 5 months to deliver. One damaged the other the wrong colour. Arranged return. Received no refund and had my email blocked. Beware!!”
“I purchased a table for my daughter. The item arrived last week damaged!! I have emailed the company several times and the email keep bouncing back.
DO NOT USE THIS COMPANY.
No number on website to call.
Amanda”
“Weilai Concept have shown an incredibly unprofessional approach both with their slow and vague customer service and their significant delays in shipping products.
They told me after months of delays my delivery was to be expected on Saturday 6th August. When this didn't arrive, they then informed me that the product was still 'on the sea'. Very suspicious behaviour. I do not have confidence that my product will ever arrive. I have now requested a refund that has not been actioned to date.
My recommendation is not to purchase from this organisation.”
“I ordered a dressing table on the 15th May where it was stated on their website that it would be delivered in a few days. I then received an email saying it was out of stock and I would need to wait 8-9 weeks which I was fine with as it was what I really wanted. I was then taken by surprise a few days later when the dressing table randomly turned up at the house. This is where the nightmare began. The packaging was completely damaged and had clearly arrived from china. Upon opening the packaging I discovered the whole thing was chipped, scratched, damaged, poor quality and just not worth the £539 I paid. The mirror was also missing. I got in touch with the company to ask for a refund to which they offered me a partial refund of £250 which as you can imagine I wasn’t happy with. I then requested a full refund to which they made me jump through hoops to get them to even agree. Eventually they agreed to the refund and arranged for parcel force to collect the packages (they didn’t want me of the collection either). When they received the items back I contacted them and they advised it would be 14-21 days for my refund which is ridiculous but if it meant I would get my money back then I was willing to wait. 22 days passed and still no money, I then got back in touch to ask where it was and I coincidentally got a refund notification email. It then took a further 3 days to get the money back. I believe this company had no intentions of refunding me and it’s only because I had contacted trading standards that I think they got scared. Throughout all the awful communication with this company, the vast majority of responses were received in the early hours in the morning. This company claim to be a UK company on their website however I am almost certain they are operating from China and using the name ‘Amy’ as their customer service advisor. Do not use this company, their items are not worth the money and even if it hadn’t have been damaged I wouldn’t have been happy with the quality of the furniture. The photos attached are just a snippet of the damage.”
“1. They are pricey
2. They deliver products in 8-9 months in reality . They will give you fake delivery date before making a payment and upon receiving money , they will ignore you .
3. If you opt for refund , then you need to chase them . Till today I haven’t received my money back . It has been 3 weeks . I have taken my refund but this is first time , I’m literally begging someone to give me my money back .
Please avoid this scam ! Do not order from them at any cost .”
“Site is easy to use and clear�• The furniture I bought web page clearly lists the different options�• Email communication and updates were good�• Delivery went smoothly and product was well-packaged�• No problems with product and happily enjoying it
Probably the best online product purchase I’ve experienced.❤️”
“Would certainly recommend and use again.
Lovely site, good price, rich choice, easy product assembly
Fantastic!!! Amazing product, delivered very quickly and got the best price on the market.❤️”
