“The store was efficient and courteous in all aspects of service, for example, informing me of delivery times. The furniture I ordered was delivered in stock and turnover was short from the time I placed the order. The product I ordered is as expected and I'm very happy with it. I would recommend this company”
“This company scams people out of their cash, no contact telephone number, there is no full address, just the name of a road and a post code, when you Google earth them, the exact location cannot be found. The goods I have ordered have never been delivered. I emailed this company to ask for my money back as they failed to deliver the goods at the specified date, they replied with “ we don’t refund monies” and asked that I contact the couriers, Proovia, to rearrange the delivery, I replied with, my contract of sale is with you and not the couriers, to which the same issues are ongoing to date, item not collected, warehouse closed, no room on the van. This company has been posting fake reviews on Trustpilot and consequently, have been removed from the review website. My bank are aware of them and Action Fraud…..DO NOT ORDER FROM THEM!”
“I have 6 pieces of furniture that I have bought this year and last. Fantastic quality the prices are very good and the service and delivery brilliant.”
“I have received my third order of furniture . Yet again I am thrilled with my goods . They are all in perfect order no scratches or damage . I cannot recommend this company enough . My only complaint is I wish I had more rooms left to furnish by them . I have no hesitation in using them again .”
“The quality of furniture from BoConcept n ver disappoints, the staff in store are super helpful and knowledgeable and the delivery staff too. We’ve been customers for over 10 years and will be for many years to come. Keep up the good work guys.”
“We had a very helpful assistant at the Tottenham Court Road store who answered all our questions and assisted us with fabrics for our sofas. Our order arrived on time and the delivery men were polite and removed all the packaging from our home. We would definitely recommend this store.”
“I had an amazing experience at your store and very happy with my purchase. it was very nice and incredibly patient, he answered all our questions, showed us around without rushing, and we were happy to place an order with the shop. Now can't wait when our sofa and armchair arrive.”
“Ordered 6 chairs, paid then told only had 4 but could send on 2, agreed to wait for 6 weeks for the 6 chairs.
8 weeks later 5 chairs and one broken (snapped leg).
we were promised a replacement in 6 weeks 12 weeks later nothing, but apparently for the last 3 weeks they have been in the warehouse and 2 weeks ago they were being put on the overnight express delivery.
I would seriously suggest that a company you cannot call on the telephone, is not worth spending your hard-earned money on, I shall be going to court as I see no alternative, boring and time consuming, but I know there is no alternative”
“Great experience in this store - Sara was extremely helpful and patience walking me through different options until I was ready to put order in. Sofa arrived promptly with a great service (setup + clean-up of all. Definitely worth spending a bit more as you see and feel the difference in quality.”
“the item came after 3 months and damaged and didnt look like it did on the website.
Asked for a refund and I am getting offers of 10% to get it stitched.RUBBISH”
“Robbed of £1200.
Bought 2 chairs. Took 5 months to deliver. One damaged the other the wrong colour. Arranged return. Received no refund and had my email blocked. Beware!!”
