“Christmas Tree was a disappointment and had to be returned, There were gaps in lights and decorations and not as described/shown in the image on the website.”
“The 6ft tree wasn’t 6ft tall as advertised. I would know because I tell people I’m 6ft tall and I’m only 5”10 and it’s not as tall as me by a long way. It’s also not as well filled out as it is in the picture.”
“Not a great experience this time using WeRchristmas.
Ordered a 60cm pre lit wreath to replace last years that got damaged in storage. When the parcel arrived it was significantly smaller than the one ordered and had no functions. Checking the part number showed that they delivered a 47cm wreath!
Contacted customer services and had to go through a tranch of questions, upload pictures and then wait for their “decision”.
Finally they agreed that it was their fault. Apparently they were out of stock of the one that I ordered!!!
Then they told me to send it back and once received would issue a refund……of the price of the smaller one. Then when corrected, they didn’t want to refund delivery!
Honestly, it shouldn’t be so difficult. Problems occur of course, but I don’t expect such a drama.
I won’t be using them again. Shame, as I’ve used them several times before. Maybe they’re under new ownership?”
Hello Scott,
Thank you for taking the time to share your thoughts with us. We're sorry to hear that your experience was disappointing. Our goal is to provide products that bring joy during Christmas time and we regret that we fell short this time.
If there's anything specific you'd like to discuss or if you need assistance, please reach out to our customer service team on Support@werchristmas.co.uk. We value your feedback as it helps us improve for the future.
Best,
The WeRChristmas Team 🎄
“Some of the items I could not use a little string of house lights were broken on arrival and the tree ‘ topper was far too heavy to use so it was also not used . The communication re’ delivery was non existent I had to continually email to ask for updates so not a great first experience .”
“Wrong product received. No offer of a replacement. Item returned 3 days ago but as yet not even received an acknowledgement. Hoping for a speedy refund but not over optimistic.”
“I was sent the wrong item. Had to "jump through hoops" to send it back.
Will not use this company again. The first place we took the parcel to for return said the label was wrong which WeRchristmas had sent. The second place said it was ok. A lot of stress for an item which was sent incorrectly. A correct item was sent but no notice of it being delivered was received. Rubbish”
“Beware if you order gold!! This is not gold! The colour is more silver. I queried this and was told it was gold. It might say gold but the colour is not. Do not buy the colour gold.”
“I received a pre-lit spiral decoration after reasonable time. However it was not as advertised on the website. It was white not copper. I contacted the support team by email 3 times with no response. I rang once only to be told that the agents were engaged and the phone call was terminated by them. I wish I had read these reviews before!!”
