“Had to order a plug after ordering two sets as it didn’t come with one, then I also had to order an extension as the plug cable was so short. Psid took money then cancelled the extension as out of stock so I have light I can’t use as too short to reach. Also I have to wait 10 days for refund. Not really happy as they were so expensive.”
“Christmas tree never arrived (Evri lost in transit) given a refund due to item out of stock. Wasn’t offered an alternative tree. Disappointed with my experience. Won’t be buying from this seller again.”
We’re sorry to hear that your order hasn’t arrived yet and that you’re feeling disappointed, especially after having a good delivery experience with us last year.
We’d really like to look into this for you and see what’s causing the delay. Please contact our customer support team at support@werchristmas.co.uk with your order number and postcode, and we’ll be happy to check the status and help as quickly as possible.
Kind Regards,
WeRChristmas Team
“Product (Christmas Garland) arrived well packaged and it’s a good product. The reason for the 2 stars is that I paid for one day delivery (£8.99) but arrived 5 days later. Still no answer after emailing their support department. (7 days)”
“Not really what I was expecting. They are a bit flimsy and one of the edges has broken. Not fitted outside yet but I’m sure from a distance they will look good”
“On the face of it seemed like good transaction. Online info great, order dispatched and arrived quickly and for the main part reasonably happy.
However, I ordered a substantial volume of red berry connectable lights which arrived with a 10% failure rate. Online returns process non functional (many other customers report the same problem) and the Customer service team more interested in shuffling problem tickets around than actually helping resolve the issue.
If you purchase and have problems, don't expect any help or refunds, only to write off the loss...”
“We ordered a tree which has got to be said, although quite expensive is good quality.
Unfortunately that’s where the good experience ends. My personal details, as required when placing the order were twice mixed up with other orders and also added to other people’s accounts with names and addresses. In short my personal details were NOT SECURE or private and added to other accounts.
When I requested that my details be removed from their records I received a curt message from “Morgan” which basically said, “well it was you who added them” I did explain I provided them because it was required.
Good Xmas Trees but appalling GDPR processing followed by almost rude customer service. Unfortunately because of those reasons I would not recommend WeRChristmas to anyone who values their privacy”
“Gorgeous christmas tree, really realistic & I've had so many compliments. Baubles arrived with a number of the glass ones smashed per box (one significantly worse than the other!) which is disappointing as there were only a few in each box to begin with.
Amazingly quick delivery time for the tree! baubles arrived a few days after.”
“Honestly mediocre quality but very heavy trying to get this straight on a tree was a fail. Ended up using it as just decoration in the house not made for the top of a tree.”
“Not really happy at all.
While the delivery was very quick, i ordered the white bow not the gold. I have been sent the gold bow.
I have emailed to get this sent back and noone has replied.”
“Bottom line - tree was fairly priced and good quality. However buying from the company can be a pain.
The tree was shipped without a stand, any instructions or any electrical safety info. I had paid for expedited delivery as was going to be out of the country 4 days later. However, these things happen - informed customer services of the error. No apology given and poor communication, but stand was shipped out nonetheless. Incorrect delivery details were then provided on more than one occasion, causing headaches for me trying to co-ordinate while out of the country and arranging for someone to be at my address on 3 separate dates to rectify the company’s mistake.
Electrical safety info was emailed to me in the form of what looks like a poorly photocopied photo of a booklet - would have expected to receive a physical copy along with stand (per UK law). Still no instructions provided.
Lots of back and forth with customer services which was frustrating - often replying abruptly or with one word answers, not helpful. Asked for delivery fee to be refunded (this should have been a given) - but no other recompense or even a single apology received throughout the whole process.”
Sorry to hear about all the problems you faced, Mark. That mix‑up with the stand, lack of safety info, and the delivery communication is not what we want for our customers.
Please could you share your order number so we can investigate the missing stand, provide the safety documents, and resolve the delivery issues as quickly as possible?
Kind regards,
Team WeRChristmas
Sorry to hear you haven’t received your item, Alison. That’s frustrating and not what we’d want for you.
Please get in touch with us with your order number so we can investigate with Evri and arrange a resolution as quickly as possible.
Kind regards,
Team WeRChristmas
“The tree doesn't stand straight, as the bottom pole is set in concerte - at the wrong angle - thus making the whole tree tip forward - bit of a problem. Waiting on customer services, hopefully with a replacement bottom section.”
We're really sorry to hear that you have had a problem with one of our products.
Our customer service team is working very hard during this busy period and will aim to resolve this issue immediately.
Thank you for your patience.
Warm regards,
Team WeRChristmas
“Poor. Box arrived damaged. A number of baubles damaged. Made suggestion of partial refund offer- only option provided was full return. Not very customer focused as that’s not convenient.”
Hi Lee,
I'm truly sorry to hear that your order arrived damaged and that the resolution options weren't convenient for you. We aim to provide a better experience, and your feedback is invaluable in helping us improve. Please reach out to our customer support team via live chat or email if you wish to pursue a better solution, and we will do our best to find one that works for you.
Thank you for your understanding.
Warm regards,
Team WeRchristmas
