“The bow i purchased wasn't made very well as the bow wasn't centred so made it look odd. The padding in the tails were all twisted so looked lumpy...I reached out to the seller and was told the now needs fluffing to look like it does on the website.
No amount of fluffing made it look right...I steamed the tails to get the creases out but it still doesn't look right...”
“Very pretty and elaborate garland. However, I expected it to be battery operated and not plug in. Consequently I was unable to display it where planned. It should have been made clear in the advert.”
“I personally would not purchase from this company again. The products are cheap, mass-manufactured items that are comparable to pound-shop or Temu quality, yet sold at far higher prices.
The returns policy is equally disappointing. Return postage is at the customer’s expense, and on top of that they charge an additional, unjustified “restocking fee.” This feels unreasonable, especially given the poor quality of the products.
Overall, the quality does not match the price, and the returns process places all the risk and cost on the customer. I wouldn’t recommend this company.”
“This order has still not been delivered! Meant to be delivered last Saturday but as usual Evri are the worst couriers ever and I still don’t know where my order is”
“I want to give a higher rating because the garlands that arrived today are fine, but the customer service approach makes it difficult.
My experience involved split deliveries, wet/damaged boxes left on the doorstep, and a wreath that is currently missing. When I contacted support, the response was polite but dismissive. Regarding the damaged boxes, I was told they have "no control" over the courier. Regarding the missing item, they won't assist until 7 days have passed since the last update.
As a customer, I understand delays happen, but a company is responsible for the couriers they choose to partner with. Hiding behind rigid policies when items are missing or damaged isn't the best way to handle Christmas orders.”
“Had to order a plug after ordering two sets as it didn’t come with one, then I also had to order an extension as the plug cable was so short. Psid took money then cancelled the extension as out of stock so I have light I can’t use as too short to reach. Also I have to wait 10 days for refund. Not really happy as they were so expensive.”
“Christmas tree never arrived (Evri lost in transit) given a refund due to item out of stock. Wasn’t offered an alternative tree. Disappointed with my experience. Won’t be buying from this seller again.”
We’re sorry to hear that your order hasn’t arrived yet and that you’re feeling disappointed, especially after having a good delivery experience with us last year.
We’d really like to look into this for you and see what’s causing the delay. Please contact our customer support team at support@werchristmas.co.uk with your order number and postcode, and we’ll be happy to check the status and help as quickly as possible.
Kind Regards,
WeRChristmas Team
“Product (Christmas Garland) arrived well packaged and it’s a good product. The reason for the 2 stars is that I paid for one day delivery (£8.99) but arrived 5 days later. Still no answer after emailing their support department. (7 days)”
“Not really what I was expecting. They are a bit flimsy and one of the edges has broken. Not fitted outside yet but I’m sure from a distance they will look good”
“On the face of it seemed like good transaction. Online info great, order dispatched and arrived quickly and for the main part reasonably happy.
However, I ordered a substantial volume of red berry connectable lights which arrived with a 10% failure rate. Online returns process non functional (many other customers report the same problem) and the Customer service team more interested in shuffling problem tickets around than actually helping resolve the issue.
If you purchase and have problems, don't expect any help or refunds, only to write off the loss...”
“We ordered a tree which has got to be said, although quite expensive is good quality.
Unfortunately that’s where the good experience ends. My personal details, as required when placing the order were twice mixed up with other orders and also added to other people’s accounts with names and addresses. In short my personal details were NOT SECURE or private and added to other accounts.
When I requested that my details be removed from their records I received a curt message from “Morgan” which basically said, “well it was you who added them” I did explain I provided them because it was required.
Good Xmas Trees but appalling GDPR processing followed by almost rude customer service. Unfortunately because of those reasons I would not recommend WeRChristmas to anyone who values their privacy”
“Gorgeous christmas tree, really realistic & I've had so many compliments. Baubles arrived with a number of the glass ones smashed per box (one significantly worse than the other!) which is disappointing as there were only a few in each box to begin with.
Amazingly quick delivery time for the tree! baubles arrived a few days after.”
