“This was ordered in error using my wife's card messaged to cancel within 1 minute and you said no returned back on same day, customer service was shocking so for that reason won't shop with you again.”
Hello Janice,
I’m really sorry to hear about your experience with our customer service. It’s frustrating when issues arise, and I understand your disappointment. Your feedback is important to us, and we will work on improving our service. If there's anything else we can assist you with, please feel free to reach out.
Warm regards,
Team WeRchristmas
Hello Jaime,
I’m truly sorry to hear that your parcel is missing again. We understand how frustrating this can be, especially when you are looking forward to receiving your items.
I can see you've currently got on going correspondence with our customer service team, we hope this matter can be sorted as soon as possible!
Kind regards,
Team WeRchristmas
“Very poor. I have emailed 4 times for help in returning my Xmas lights as I ordered the wrong ones. I have followed the instructions on portal but cannot get a label. Can someone please sort this problem out asap so that I can return and get my refund. Thank you . Have tried ringing the number and it doesn’t work 😡😡😡”
“It was absolutely lovely at first, then having been outside for a few days the Mistletoe berries protective paint has started to peel off... such a shame. Definitely not meant for outside unfortunately”
Hi Olivia,
Thank you for sharing your thoughts with us. We're glad to hear you found the mistletoe lovely initially, but we’re truly sorry to learn about the issue with the paint peeling. It’s disappointing when items don’t meet expectations, especially for outdoor use. Your feedback is essential in helping us improve our products, and we will certainly take this into consideration.
If there's anything more we can do to assist you, please feel free to reach out.
Warm regards,
The WeRChristmas Team 🎄✨
“Lovely bright light when it worked, however after 4 days of use stopped working. Was not on constantly and was plugged into a water tight box. Have emailed WeRChristmas but still waiting for a response”
Hi Linda,
Thank you for your feedback. We’re truly sorry to hear that it stopped working after just four days. It’s frustrating when things don’t go as expected, and we understand how important it is to have reliable products, especially in the festive season. We appreciate you reaching out to us, and we’re sorry if there was a delay in our response.
Please feel free to contact us directly at support@werchristmas.co.uk, and we’ll do our best to resolve this for you.
Warm regards,
The WeRChristmas Team 🎄✨
Hello Sam,
Thank you for sharing your thoughts with us. We're genuinely sorry to hear that you felt the item didn't meet your expectations and that you found it wasn't worth the price tag. We strive to offer quality products, and your feedback helps us understand where we can improve for customer satisfaction.
If there's anything we can do to assist you further or if you'd like to discuss your experience, please don't hesitate to reach out. We truly value your input.
Wishing you an amazing Christmas!
We look forward to serving you better in the future.
Best wishes,
The WeRChristmas Team 🎄
“This looked lovely in the photo,but not good quality at all especially the figures , no facial definition, smaller than I thought ,such a shame I bought from store before usually good quality, but really disappointed this time , sent back .”
“The tree is great but paid £8.95 for next day delivery and it was not delivered until day 3 - very disappointed,
Customer Services not helpful when contacted.”
Hello Karen,
Oh no! I'm sorry to hear that you didn't receive your item on time.
If you drop us an email on support@werchristmas.co.uk I will be able to refund your next day delivery costs.
We never want our customers to be unsatisfied! We're glad you're pleased with you tree :).
-The WeRchristmas Team 🎄️
“Very disappointed, effective but the star itself is squint, tried all angles but made no difference have had to use tape to so it’s sitting right, glad I never paid full price and also at that don’t really think it was worth the money as it seems to be masking tape of some sort, wrapped round the frame, which was peeling away. My first and last buy from we are Christmas!”
“Not happy with tree it looks nice once put together. But omg. The mess from is horrendous glitter everywhere it took us two hours to clean up so god help us when we take it back down. They don’t warn you about this.”
