Hi Andrew!
Thank you for your review and for sharing your thoughts with us. We're glad to hear you love the tree! We completely understand your concerns about delivery, especially with the festive season approaching. We’re here to support you and ensure everything goes smoothly when you set it up in December.
If you have any questions or need assistance, please don’t hesitate to reach out. Wishing you a wonderful Christmas ahead!
Warm regards,
Team WeRchristmas 🌟🎄
“Wasn’t what I thought they were going to be , the transformer needs to be inside so not very good for me- thought they were stand alone solar lights with just a battery, they’re not. I’ve previously had ones that are but not from this company .”
Hi Susan!
Thank you for taking the time to share your thoughts with us. We're sorry to hear that the lights didn't meet your expectations and that the transformer placement was an issue for you. We appreciate your feedback as it helps us improve our product descriptions to ensure clarity for our customers.
If you have any questions or need assistance, please feel free to reach out to us. We hope you'll give us another chance in the future!
Warm regards,
The WeRChristmas Team 🎄✨
“The silver star is attractive and I would have rated it 5 but it arrived by post bashed about in its large box hence had lost many sparkles. It looked in a rather sorry state”
Hi Sue!
Thank you for your honest feedback. We appreciate your thoughts on the pricing, and we understand that the perceived value can vary based on sale events. Your feedback is invaluable to us in ensuring we meet our customers' expectations. If there’s anything we can assist you with, please reach out to us!
We hope to see you back for your future Christmas décor!
Warm regards,
The WeRChristmas Team 🎄✨
Hi there!
Thank you for sharing your experience with us. We’re really sorry to hear that your item arrived broken or damaged. We understand how disappointing that can be, especially when you’re excited about your purchase. Your feedback is important to us, and we want to ensure that issues like this are addressed promptly.
If you haven’t already, please reach out to our customer service team, and they’ll be more than happy to assist you further.
We hope to see you again soon and wish you all the best!
Warm regards,
The WeRChristmas Team 🎄✨
“It was fitted into a box that appears to be small for the tree and the tree has sustained damage. I have not returned the goods I will attempt to fix”
Hi George!
Thank you for sharing your thoughts with us. We’re truly sorry to hear that your tree arrived damaged, and we understand how disappointing that can be. Packaging is always a vital aspect of our deliveries, and your feedback helps us improve our processes.
If you have any questions or need assistance, please reach out to our team, and we’ll do our best to help you.
Warm regards,
The WeRChristmas Team 🎄✨
“Good company with a large selection of decorations and fast delivery, but failed to respond to an email when a problem arose luckily we solved the problem ourselves by replacing a power adapter so we could use the light decoration for Christmas,but with it being an electrical item some safety advice would have been appreciated and the adapter replaced. Stars lost for no customer service.”
Hi Rebecca!
Thank you for sharing your feedback with us. We’re glad to hear you appreciated our fast delivery and the wide selection of decorations. However, we sincerely apologise for the lack of communication regarding your issue. We understand how important customer service is, especially with electrical items, and we truly appreciate your suggestion about providing safety advice. Your experience is important to us, and we will take your feedback into consideration to improve our service in the future.
If you wish to contact us please do so on support@werchristmas.co.uk.
We look forward to serving you again soon.
Warm regards,
The WeRChristmas Team 🎄✨
“Very fast delivery but they had an inaccurate product description for the pre-lit tree I have bought. The 8 light modes could not be choose. The lights just blinking in a sequence of the 8 mode very fast.”
“Purchasing and delivery were good, but disappointed about the Christmas tree itself (5ft pre lit Edwardian Spruce Multi-Function). Husband and I put the sections together, and as per instructions fanned out the branches. On looking at it once I'd decorated it, I thought, this tree is more open than what is shown on the website. Thought then that I had been sent the wrong tree. So, it does look okay, but don't know why it's not like the picture you show on website.”
Hello!
Thank you for taking the time to share your thoughts with us. We’re glad to hear that the purchasing and delivery process met your expectations, but we genuinely apologize that the tree didn't match your vision. We understand how important it is for a Christmas tree to meet expectations and your feedback about the appearance means a lot to us as we are always looking for ways to improve our products for our customers satisfaction.
If you have any further concerns or need assistance, please feel free to reach out to us.
Wishing you an amazing Christmas time!
We look forward to serving you again in the future.
Warm regards,
The WeRChristmas Team 🎄✨
Hello Steve,
Thank you for your feedback. We're sorry to hear that the item wasn’t to taste but we understand that personal preferences vary! Regarding your refund, please know that we are working diligently to process all returns as quickly as possible. Feel free to reach out to our Customer service team on Support@WeRChristmas.co.uk to chase us up on this :)
Wishing you an amazing Christmas!
We look forward to serving you again in the future.
Warm regards,
The WeRChristmas Team 🎄✨
Hello Claire,
Thank you for sharing your thoughts with us. We're glad to hear that you found our service satisfactory but we’re truly sorry to learn that the quality of the product did not meet your expectations. Your feedback is invaluable and we will make sure to use it as we continue to improve our offerings.
If you have any further concerns or would like assistance, please don’t hesitate to get in touch.
Wishing you an amazing Christmas!
We look forward to serving you better in the future.
Warm regards,
The WeRChristmas Team 🎄✨
Hello Ellie,
Thank you for your review. We’re glad to hear you loved the lights and we’re truly sorry about the issue with one set not working. We understand how frustrating that can be. Your feedback about our returns system is appreciated; we are always looking for ways to improve.
If there's anything we can do to help you further, please don't hesitate to reach out!
Wishing you an amazing Christmas!
We hope to serve you again in the future.
WeRChristmas Team🎄🎀
