Hello Lynn,
Thank you for sharing your thoughts with us. We're sorry to hear that the product didn’t meet your expectations, particularly regarding the material. We strive to provide quality items, and your feedback is invaluable as we continue to improve. If there's anything we can assist you with, please don't hesitate to reach out to our customer service team!
Warm wishes,
Team WeRchristmas
“Normally I cannot fault your service. On this occasion however items were inadequately packaged and just put in a plastic posting bag which resulted in 2 baubles being dented on arrival.and only good for the bin. THE OTHER BAUBLES I ORDER5D CAME In extra outer cardboard box and arrived no damage”
Hello,
Our support team will be in touch if you wish to rectify this matter! this is far from the standards we want for our customers, and I hope this is sorted for you as soon as possible.
Kind Regards,
WeRChristmas Team
Hi Andrew!
Thank you for your review and for sharing your thoughts with us. We're glad to hear you love the tree! We completely understand your concerns about delivery, especially with the festive season approaching. We’re here to support you and ensure everything goes smoothly when you set it up in December.
If you have any questions or need assistance, please don’t hesitate to reach out. Wishing you a wonderful Christmas ahead!
Warm regards,
Team WeRchristmas 🌟🎄
“Wasn’t what I thought they were going to be , the transformer needs to be inside so not very good for me- thought they were stand alone solar lights with just a battery, they’re not. I’ve previously had ones that are but not from this company .”
Hi Susan!
Thank you for taking the time to share your thoughts with us. We're sorry to hear that the lights didn't meet your expectations and that the transformer placement was an issue for you. We appreciate your feedback as it helps us improve our product descriptions to ensure clarity for our customers.
If you have any questions or need assistance, please feel free to reach out to us. We hope you'll give us another chance in the future!
Warm regards,
The WeRChristmas Team 🎄✨
“The silver star is attractive and I would have rated it 5 but it arrived by post bashed about in its large box hence had lost many sparkles. It looked in a rather sorry state”
Hi Sue!
Thank you for your honest feedback. We appreciate your thoughts on the pricing, and we understand that the perceived value can vary based on sale events. Your feedback is invaluable to us in ensuring we meet our customers' expectations. If there’s anything we can assist you with, please reach out to us!
We hope to see you back for your future Christmas décor!
Warm regards,
The WeRChristmas Team 🎄✨
Hi there!
Thank you for sharing your experience with us. We’re really sorry to hear that your item arrived broken or damaged. We understand how disappointing that can be, especially when you’re excited about your purchase. Your feedback is important to us, and we want to ensure that issues like this are addressed promptly.
If you haven’t already, please reach out to our customer service team, and they’ll be more than happy to assist you further.
We hope to see you again soon and wish you all the best!
Warm regards,
The WeRChristmas Team 🎄✨
“It was fitted into a box that appears to be small for the tree and the tree has sustained damage. I have not returned the goods I will attempt to fix”
Hi George!
Thank you for sharing your thoughts with us. We’re truly sorry to hear that your tree arrived damaged, and we understand how disappointing that can be. Packaging is always a vital aspect of our deliveries, and your feedback helps us improve our processes.
If you have any questions or need assistance, please reach out to our team, and we’ll do our best to help you.
Warm regards,
The WeRChristmas Team 🎄✨
“Good company with a large selection of decorations and fast delivery, but failed to respond to an email when a problem arose luckily we solved the problem ourselves by replacing a power adapter so we could use the light decoration for Christmas,but with it being an electrical item some safety advice would have been appreciated and the adapter replaced. Stars lost for no customer service.”
Hi Rebecca!
Thank you for sharing your feedback with us. We’re glad to hear you appreciated our fast delivery and the wide selection of decorations. However, we sincerely apologise for the lack of communication regarding your issue. We understand how important customer service is, especially with electrical items, and we truly appreciate your suggestion about providing safety advice. Your experience is important to us, and we will take your feedback into consideration to improve our service in the future.
If you wish to contact us please do so on support@werchristmas.co.uk.
We look forward to serving you again soon.
Warm regards,
The WeRChristmas Team 🎄✨
