“Great products and swift delivery of two out of three baubles ordered! Having to obtain a crime reference number to prove one hadn’t been delivered was I would say very excessive. However, issues resolved swiftly after CRN given.”
“Sadly the item I ordered and paid for went out of stock so something is wrong with the stock / sold inventory !! That item was refunded to me . I ordered the baubles to take me over the free delivery threshold of £75 .
They seem ok but not my priority order from this company who I will be cautious of using again .”
“The trees are great. However - they were ordered with a next day delivery and it then took 3 attempts by WeRChristmas to get them here 10 days after the original order placed. We ordered 2 and they were sent separately - chaotic - Give yourself plenty of time for deliveries!! Hugely frustrating. The team at WeRChristmas did try very hard to help but the warehouse let them down and if both trees were under same order number it might have helped.”
“Faulty santa and sleigh light , its a hassle to send it back ,
A new should be despatched straight away .
Better quality control before despatch would be nice .”
Sorry to hear the Santa and sleigh LED is faulty, Michelle. We understand it’s a hassle to return, and we’ll arrange a replacement to be dispatched straight away. If you’d prefer a refund instead, we can do that quickly. We’ll also pass your feedback on to improve quality control.
Please contact us via live chat and we’ll get this sorted for you.
Kind regards,
Team WeRchristmas
Hi David, sorry to hear two items were missing from your order. We haven’t meant to leave you without a reply. We’ll investigate now and arrange for the missing items to be sent immediately, or we can issue a refund if you prefer. Please contact us via live chat with your order number so we can sort this quickly.
Kind regards,
Team WeRchristmas
Thank you for sharing your thoughts, Adam. We’re glad you found it affordable and that it’s okay overall. If there’s any way we can make it closer to what you hoped for, please let us know and we’ll be happy to help with suggestions or alternatives.
Kind regards,
Team WeRchristmas
“I have ordered a pre-lit garland but lights are now working. However the garland was lovely. Hopefully the will be able to accept the return due to the inconvenience”
Sorry to hear the lights aren’t working on your pre-lit garland, Maria. We’re glad you loved the garland and we’ll do our best to help with the return or arrange a replacement if needed.
Please contact us via live chat, and we'll help resolve this.
Warm regards,
Team WeRchristmas
“Unfortunately on arrival the base of the nutcracker was broken so it had to be return and am waiting for a replacement which this has been dealt with.”
Sorry to hear the base arrived damaged, Kelly. Glad to hear the replacement has been dealt with.
If you need any further assistance or the replacement doesn’t arrive promptly, please reply with your order number and we’ll look into it right away.
Kind regards,
Team WeRChristmas
Sorry to hear the adapter didn’t come with the lights included, Kevin. Some of our products unfortunately don't include these to allow customers to choose the length of wire they may want with their adapter
Kind regards,
Team WeRChristmas
“I'm disappointed at the moment ordered 3 Sets of Home Series Net Lights and only one set worked so in the process of returning which hasn't been an easy process.
I will be ordering another two sets hopefully will have more luck with them !!!
I have use WeRchristmas various times and always been pleased with my purchases .”
Sorry to hear this, Debbie. We’re disappointed you received a faulty product and had a rough return experience.
We value your continued purchases and hope your next sets bring much more festive luck.
Kind regards,
Team WeRChristmas
“Over the years I have purchased many lights from WeRChristmas, always had a great service and good quality products. Unfortunately this time I have been let down. The first light I bought went out of stock whilst I was ordering it, then from the next 3 I purchased, one has not arrived, one is very poor quality and the 3rd one is excellent!
A bit frustrating really.....”
Sorry to hear this, John. It’s frustrating when items go out of stock, don’t arrive, or aren’t up to quality.
We’ll look into your order and the issues you’ve described.
We value your past purchases and hope your future finds are much better.
Kind regards,
Team WeRChristmas
“I bought a 3ft tree having shoes and hat . Good quality. It’s worth to buy but it came with one shoe! A bit weird . I emailed to company but still no answer! . I bought 2 dolls and a set of 12 of candles. Dolls are one boy and one girl and looks great but I haven’t tried the candles if they are working but still they look beautiful on the tree”
Hello Javad,
Thank you for your review! We're glad to hear you liked the quality of the tree and the dolls. However, we're truly sorry to hear about the issue with the missing shoe and the lack of response to your email. Your feedback is important to us, and we strive to ensure all our customers are satisfied. If you haven't received a reply yet, please reach out again; we're here to help!
Warm regards,
Team WeRchristmas
We're sorry to learn that it didn’t meet your expectations in size and that the sequins fell off upon opening.
Your feedback is invaluable and will help us improve in the future with product control.
Warm regards,
Team WeRchristmas
Hello Lynn,
Thank you for sharing your thoughts with us. We're sorry to hear that the product didn’t meet your expectations, particularly regarding the material. We strive to provide quality items, and your feedback is invaluable as we continue to improve. If there's anything we can assist you with, please don't hesitate to reach out to our customer service team!
Warm wishes,
Team WeRchristmas
Hello Sharon,
Thank you for your feedback! We're sorry to hear that the wreath didn't come with a hook and that some decorations fell off. We truly value your input and will take your comments into consideration to improve our products in the future. If you need any assistance, please don't hesitate to reach out.
Warm regards,
Team WeRchristmas
Hi Anthony,
Thanks for sharing your thoughts. We’re sorry you feel the product is overpriced and regret that the purchase didn’t meet your expectations. We’ll pass your feedback to the team as we continually review our pricing and value.
If there’s anything we can do to help you in the future, please let us know.
Warm regards,
Team WeRchristmas
