“The tree itself is lovely, good quality for only £16.
Issue lies with the delivery service, EVRI, keeping the package for an additional 7 days when I paid for next day delivery. Not happy with this seeing as it was ordered on the 1st December and only got it yesterday, 8th December.”
“Filmsy doesnt stand up straight, its slightly slanted. One of the screws for the base was really difficult to turn/screw- only able to turn once twice before it gets stuck”
“Nice shape, branches are a bit loose, a couple of the sections with the nèedles on fell off. The box was damaged and one of the protector caps was split”
“I'm a returning customer & after waiting patiently for my new Merry Christmas silhouette to arrive Unfortunately part of the tubing didn't light up so was faulty!
I went on We R Christmas chat to arrange return & found the process very stressful as video evidence was required despite me providing several photos! Almost not believing me!
Eventually return was granted & am awaiting for my replacement although no further contact regarding my return or dispatch of my replacement.
I still have faith that Elliot will sort out my issue.”
Thank you for taking the time to share your experience and for being a returning customer. We really do appreciate your continued support.
I’m very sorry to hear about the issue with your Merry Christmas silhouette and that the returns process felt stressful. We understand how disappointing it is when something doesn’t arrive working as expected, especially when you’ve already taken the time to provide photos. Any additional checks we request are purely to ensure faults are logged correctly and that we resolve the issue as quickly as possible, not to cause doubt or added frustration.
I’m pleased to hear Elliott is already assisting you and please be assured your replacement is being looked after. We understand how important clear communication is during this process, and we appreciate your feedback as it helps us continue to improve.
Thank you again for your patience and for the trust you’ve placed in us. We’re confident this will be fully resolved for you very shortly.
Many Thanks,
WeRChristmas Team
We’re really pleased to hear you found the item easy to assemble and that it looks lovely outside. In terms of the height, all of our items are measured from the base to the very top as positioned for display, but we do appreciate that it can sometimes appear shorter depending on placement or surroundings. Your feedback is noted and really appreciated.
Thank you again for taking the time to share your thoughts.
Kind Regards,
WeRChristmas Team
“The lights themselves are very pretty but the lead is too short. My own fault for not reading the description but from the photos it looked like it has a decent length and id be able to place it above my garage door. No, its now on the floor outside the front door. If I could be arsed I'd ask for a refund but I guess this what we are living with now.”
We’re pleased to hear you like how the lights look, but we’re sorry to hear the lead length wasn’t suitable for your setup. We always aim to show products as clearly as possible, though we do understand how frustrating it can be when the reality doesn’t quite match what you had in mind based on images alone.
If you do decide you’d like to look at extensions, alternative options, or a return, our customer support team would be happy to help. You can reach us at support@werchristmas.co.uk
at any time.
Thank you for taking the time to leave a review.
Kind Regards,
WeRChristmas Team
We’re sorry to hear the item didn’t look as pretty as you expected compared to the images, and we understand your disappointment regarding the lack of a built in timer. Timer functions are always noted on the product description where included, but we appreciate that having to manually switch the lights on and off can be inconvenient.
Your comments have been noted and are helpful to us as we continue improving our product information and designs. If you’d like to discuss your order further or explore any options available, please feel free to contact our customer support team at support@werchristmas.co.uk
Kind Regards,
WeRChristmas Team
“The description of the product did not state that the twinkling light bulb was limited to every sixth bulb . I wanted a string of sparkling lights with all bulbs sparkling. I found it difficult to communicate to your company by email and even more so when your telephone number does not work. Will use the lights this Xmas but never again your company”
