“Good company with a large selection of decorations and fast delivery, but failed to respond to an email when a problem arose luckily we solved the problem ourselves by replacing a power adapter so we could use the light decoration for Christmas,but with it being an electrical item some safety advice would have been appreciated and the adapter replaced. Stars lost for no customer service.”
Hi Rebecca!
Thank you for sharing your feedback with us. We’re glad to hear you appreciated our fast delivery and the wide selection of decorations. However, we sincerely apologise for the lack of communication regarding your issue. We understand how important customer service is, especially with electrical items, and we truly appreciate your suggestion about providing safety advice. Your experience is important to us, and we will take your feedback into consideration to improve our service in the future.
If you wish to contact us please do so on support@werchristmas.co.uk.
We look forward to serving you again soon.
Warm regards,
The WeRChristmas Team 🎄✨
“Very fast delivery but they had an inaccurate product description for the pre-lit tree I have bought. The 8 light modes could not be choose. The lights just blinking in a sequence of the 8 mode very fast.”
“Purchasing and delivery were good, but disappointed about the Christmas tree itself (5ft pre lit Edwardian Spruce Multi-Function). Husband and I put the sections together, and as per instructions fanned out the branches. On looking at it once I'd decorated it, I thought, this tree is more open than what is shown on the website. Thought then that I had been sent the wrong tree. So, it does look okay, but don't know why it's not like the picture you show on website.”
Hello!
Thank you for taking the time to share your thoughts with us. We’re glad to hear that the purchasing and delivery process met your expectations, but we genuinely apologize that the tree didn't match your vision. We understand how important it is for a Christmas tree to meet expectations and your feedback about the appearance means a lot to us as we are always looking for ways to improve our products for our customers satisfaction.
If you have any further concerns or need assistance, please feel free to reach out to us.
Wishing you an amazing Christmas time!
We look forward to serving you again in the future.
Warm regards,
The WeRChristmas Team 🎄✨
Hello Steve,
Thank you for your feedback. We're sorry to hear that the item wasn’t to taste but we understand that personal preferences vary! Regarding your refund, please know that we are working diligently to process all returns as quickly as possible. Feel free to reach out to our Customer service team on Support@WeRChristmas.co.uk to chase us up on this :)
Wishing you an amazing Christmas!
We look forward to serving you again in the future.
Warm regards,
The WeRChristmas Team 🎄✨
Hello Claire,
Thank you for sharing your thoughts with us. We're glad to hear that you found our service satisfactory but we’re truly sorry to learn that the quality of the product did not meet your expectations. Your feedback is invaluable and we will make sure to use it as we continue to improve our offerings.
If you have any further concerns or would like assistance, please don’t hesitate to get in touch.
Wishing you an amazing Christmas!
We look forward to serving you better in the future.
Warm regards,
The WeRChristmas Team 🎄✨
Hello Ellie,
Thank you for your review. We’re glad to hear you loved the lights and we’re truly sorry about the issue with one set not working. We understand how frustrating that can be. Your feedback about our returns system is appreciated; we are always looking for ways to improve.
If there's anything we can do to help you further, please don't hesitate to reach out!
Wishing you an amazing Christmas!
We hope to serve you again in the future.
WeRChristmas Team🎄🎀
Hello Dulcie,
Thank you for your feedback! We appreciate your honesty and understand that pricing can be a concern. We're always striving to offer products that balance quality and value and your input is crucial to help us achieve that.
If there’s anything more you’d like to discuss or if you have any questions, feel free to reach out to us anytime.
Wishing you a wonderful Christmas!
We look forward to serving you again in the future.
Warm regards,
The WeRChristmas Team 🎄✨
“The santa on bike was wired incorrectly.
Obviously you revieved my emails as you replied.. by saying we would have to repack and resend. At the nearest.post office etc. Before you would resend a replacement
I think it's outrageous for you to expect customers to transport something the size of this to post office. Which is not local as we live semi rural. We have no transport to Carrie an item of this size.
Maybe i could of carried it a couple of miles on my back.or the wife. ( both pensioners)???..
I have now had to alter the frame work for this item yo be fit to be used for 2024 Xmas decor.
Extremely disappointed with the returns policy on large items.
I am not looking for a refund, discount or replacement..
Just letting you know it would have been much easier to send a replacement out via carrier at your cost, and having a signed return.😡”
“Only half of the display lit up. WeRChristmas were great at sending out a replacement asap. The product itself is not sturdy enough for outdoor use, but very pretty indoors, although absolutely covered in dropping glitter. The only distracting factor are the metal rods behind it that hold it up.
Would be better if this was made out of chicken wire rather than fabric.”
Hi Niall!
Thank you for your feedback! We're truly sorry to hear that the packaging didn't meet your expectations. We understand how important it is for items to arrive in perfect condition, and your comments will help us improve our packaging standards.
Wishing you a wonderful Christmas!
Warm regards,
The WeRChristmas Team 🎄✨
“The hanging prelit lantern baubles are lovely and my problem two of the baubles lantern are not working, it’s not lighting the issue and I sent it back and I am hoping I receive a refund. They provided the battery.”
“This was a recommended product to buy to use as an extension for the outdoor lights. It appeared underneath the outdoor light. It’s the wrong one! Still waiting for the refund!”
“The garland looks beautiful. Unfortunately the lights fused the electricity so I had to buy separate lights to dress the garland.
Similarly, the wreath is stunning but the lights are too dim to be seen.
A shame as both items look beautiful but the lights let them down. Too close to Christmas to return.”
“Looked beautiful but blew the lights second day I put them on and fused the switches, could also smell burning so very unsafe.
Thankfully I contacted yourselves and you quickly sent a replacement they were ok but not the same as the original ones.”
“I ordered the light up reindeer unfortunately the antler for the larger one was badly smashed when I unboxed it
Ok but not very well built won’t last long I would imagine”
