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Which? Mortgage Advisers Reviews

4.2 Rating 315 Reviews

79 %

of reviewers recommend Which? Mortgage Advisers

Company Reviews

4.2

Based on 315 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

0800 197 8036

Email:

mortgages@whichmortgages.co.uk

Location:

First FloorOne Castlepark Tower Hill
Bristol
BS2 0JA

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Which? Mortgage Advisers 5 star review on 28th March 2017

Which? Mortgage Advisers 5 star review on 1st December 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was our first experience in using Which mortgage advisors, I would just like to thank Victoria Salter and Claire Morgan, the customer service experience was first class and both were extremely helpful and professional, there were a couple of hurdles to overcome and they both played there part in resolving the issues very quickly and we were kept in the loop every step of the way. If any other business or organisation needed help with thier customer service experience they should be using Victoria and Claire as role models. We would recommend Which Mortgage Advisors to anyone wishing to change their mortgage.”

Posted 9 years ago

“2nd time I have used Which Mortgage advisers and i cannot recommend them highly enough. Fantastic customer service, efficient and quickly found the best mortgage deal for my personal circumstances.”

Posted 9 years ago

“I contacted Which? Mortgage Advisers, as my mortgage lender's SVR was very high and they had no better deal to offer. Alex Kemp and Shane Lucas at Which? were wonderfully helpful in what proved to be a very stressful remortgaging situation. I wanted an interest-only buy-to-let mortgage and I am a pensioner, so that was a challenge in itself, one from which Alex did not flinch. He found me a very good deal and I was ready to proceed when my long-term tenant suddenly died, leaving me shocked and undecided as to whether to proceed at all. Alex was completely sympathetic and did not pester me while I took time to consider my options. I decided to proceed, which was where the stress really began, as the property lawyers appointed by the new lender were both incompetent and opaque in their dealings, which delayed the process several times, as I and Shane, who was my 'case handler' struggled to make sense of their communications. At no point was I made to feel anything other than fully supported by both Alex and Shane, who took all my questions and concerns seriously, Shane eventually taking over all communication with the lawyer on my behalf. Now that we have reached completion, I intend to lodge a complaint against the lawyers and Alex has offered unsolicited to support me in that complaint. I cannot speak more highly of Which? Mortgage Advisers and, were I ever to consider remortgaging again, would have no hesitation in consulting them.”

Posted 9 years ago

“I contacted Which? after London & country messed me around, they had a new staff who did not know what to do after 4 weeks failed to deliver. My agent at Which? was Victoria Salter who was excellent and she was fluent in mortgage jargon and new her stuff and therefore I could rely on ; she found me a good re-mortgage and buy to let products with ease and kept me informed throughout the whole process, I felt that I could rely on her and she had a brilliant support team working with her. I cannot thank Victoria enough and would highly recommend her, for all her hard work in arranging my mortgages. Christopher Tilley supported Victoria he was absolutely brilliant too. Well done Which?”

Posted 9 years ago

“I'm writing this review to bring to your attention the excellent work carried out by Capreice Mann of WHICH Mortgage Advisers despite failing to secure a mortgage. Let me say that I have never had a problem raising issues when I am not satisfied, but I firmly believe that good work should also be given the same spotlight. In Caprice, I felt hat I had someone who had my back, who listened and advised without judgment, and given my families current financial maelstrom, that cannot have been easy. Correspondence was responded to in a timely fashion without fail, and Caprice always telephoned if there was something more serious to discuss rather than rely on email alone which again was reassuring and very much appreciated. The fact that I have not secured a mortgage deal at this time was nothing to do with Caprice; in fact, I know of nobody that has come closer to making a silk purse from a sow's ear than Caprice has in trying to secure us a Mortgage. As it stands, my wife and I have decided to put our house in order for now, and then sort the mortgage out again in the new year. When the time is right, I would like Caprice to be the lady in question to take us through the process again and hopefully to a successful conclusion, given that next time round, I will hopefully be giving Caprice much more to work with.”

Posted 9 years ago

“My situation was not simple, working for an EU institution, earning tax-free in euros. Many brokers were hesitant to take it on, Alex Kemp had no problem taking this on and quickly found me more than one option to choose from. There were a fair few hurdles on the way but Alex and Shane Lucas were active and responsive throughout the process, whereas many others might have given up. They also have very good contacts with relevant underwriters which helped the process along at critical junctures. I would recommend them highly without hesitation.”

Posted 9 years ago

“I contacted Which as a last ditch attempt to get a mortgage approved on the house we loved and wanted so badly! As I had some issues on my credit file with incorrect information being filed.... We struggled with getting a loan from a high street lender, we thought all was lost until I spoke with Victoria at Which. She was reassuring and full of advice and offered to look at the case. After an extensive search she found a solution and we started on the application process. After 4 weeks of sending info and conversations we now have a mortgage offer!! Fingers crossed all being well we will be in by the end of Oct. Thank you Victoria and Which - you have been great. Highly recommended ????”

Posted 9 years ago

“Alex Kemp and Shane Lucas dealt with our buy to let remortgage. We would have no hesitation in recommending them. They diarised key dates and were constantly trying to move the transaction forward. When problems arose they were quick to respond to them and kept in constatnt touch with us. Michael”

Posted 9 years ago

“I'm not one to write reviews, only to complain when the service is unsatisfactory. However, I have no hesitation in writing one up for Chris Timms and his team. The support we had was second to none, they were constantly updating our progress, liaising with the 3rd parties on our behalf and were happy to work to our timelines. Tiffany Verren our Mortgage Coordinator, definitely put Kim at ease and she deserves a huge amount of praise as that is no mean feat! I think mortgages are tricky frustrating things, but the work these guys do really is top draw stuff. If you're thinking about what mortgage is best for you, come speak to these guys, they're frank, plain and straight talking and as far as I was concerned, what they promised, they delivered. A very happy customer, Luke & Kim”

Posted 9 years ago

“Which? Mortgage Advisers have been amazing to use. Michael Jarrett in particular was resourceful and patient, taking me through the hurdles of obtaining a mortgage with stressless ease. I would advise anyone baulking at paying the minimal fees for this service that it is money very, very well spent. I am confident that I now have the best mortgage for my needs.”

Posted 9 years ago

“I honestly can’t thank Mr Adam Huttlestone and Which Mortgage enough for the hard work they put in to obtain my mortgage. I had literally exhausted every avenue by trying various different banks and going through lots of other brokers to no avail. I had actually told the seller that I could not buy the flat before I gave Adam and Which a call but to my great surprise they came up trumps and found me the perfect mortgage for my needs. I was able to call the seller back a few days later and secure the flat that I so desperately wanted. Mr Huttlestone was professional and knowledgeable throughout. Great work guys. I will highly recommend you to anyone looking for a mortgage. Thanks again Rich”

Posted 9 years ago

“When you use a service like this for something as important as buying a house, want you want is clear and impartial mortgage advice, a thoroughness when explaining technicalities, and an expeditious return of any communication or query. Our advisor Chris Timms had all these skills and attributes in abundance. He also had a clear flair when dealing with people, and was a very approachable and efficacious person. I really would use this service again and would recommend it to anyone seeking assistance with mortgages and home buying.”

Posted 9 years ago

“We used Which Mortgage advice service for our recent house move. Our advisor, Chris Timms, was incredibly helpful and took the time to ensure we both fully understood the different packages which were available to us. He was on hand to answer our queries and to assist when our circumstances changed part way through the process. I cannot recommend this service highly enough.”

Posted 9 years ago

“All I can say is there the team dealt with every aspect of my application in an exemplary way, from locating the initial lending through to assisting with completion.”

Posted 9 years ago

“Adam Huttlestone offered me extremely helpful advice surrounding my mortgaging needs. He is incredibly informative, very professional and I found his services invaluable. An excellent contact to have and I would highly recommend to anyone needing mortgage advice.”

Posted 9 years ago

“Alex Kemp from Which? was very efficient, understanding to our needs and prompt during our remortgage. I will not hesitate to recommend this company to anyone because of their outstanding service.”

Posted 9 years ago

“The entire organisation was efficient polite and personable, not always found in this industry. I would not hesitate to recommend Which? Mortgage to anyone and I have particular praise for Alex Kemp who was unfailingly cheerful and patient.”

Posted 9 years ago

“Adam Huttlestone was an excellent advisor regarding my mortgage requirements. He was both knowledgeable and professional in all my dealings with him. He kept me informed at every stage and followed-through with advice and help along the way. He was also enthusiastic and proficient and his guidance and expertise led to a satisfactory outcome. I would be very happy to recommend him to all who need expert impartial mortgage advice.”

Posted 9 years ago

“Excellent personal customer service and advice ... If recommend Which? To everyone looking for a first time mortgage and more”

Posted 9 years ago

“My adviser was Steven Morris. I was very pleased with the incredibly efficient service, many thanks for all of your help. I would not hesitate to recommend”

Posted 9 years ago

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Which? Mortgage Advisers is rated 4.2 based on 315 reviews