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Which? Mortgage Advisers Reviews

4.2 Rating 315 Reviews

79 %

of reviewers recommend Which? Mortgage Advisers

Company Reviews

4.2

Based on 315 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

0800 197 8036

Email:

mortgages@whichmortgages.co.uk

Location:

First FloorOne Castlepark Tower Hill
Bristol
BS2 0JA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never written an online review before and I have waited 6 months before writing to ensure the honeymoon glow of the sale completing had not clouded my judgement of the service I received. It has not. Adam Huttlestone was consistently outstanding; from answering my first initial phone call to completing on a very volatile sale months later. I simply cannot praise him highly enough. He was efficient, knowledgeable, flexible, reliable and so friendly that I felt supported and hopeful throughout the process. Trying to buy a house that had already fallen through with three sellers, whilst 9 months pregnant and on a strict budget was a challenge, but all became possible with Adam. I have recommended him to family members already and will continue to sing his praises, whilst enjoying our new home. Thank you, again, Adam.”

Posted 9 years ago

“We had a let-to-buy mortgage setup, including a remortgage on our current property. Which understood our needs well, found great rates, and were very helpful at every step along the way. They went out of there way to push the lenders to get our mortgages approved ASAP. Very thorough and helpful.”

Posted 9 years ago

“I found the process of working with Which? Mortgage Advisers to be really straightforward and extremely valuable in securing a mortgage to purchase my first property. They found a mortgage that was perfect for my needs, and it was a better rate than anything I had found myself while searching online and talking to high street banks. Being self employed, the application process was fairly complicated, but Craig and Naseem to the hassle out the process and I couldn't recommend them high enough. I shall be contacting them for my next mortgage.”

Posted 9 years ago

“Excellent service! They not only helped us find a great mortgage, suitable to our needs, but they also went above and beyond to help us secure the final offer. We are expecting a baby and so needed to progress with our mortgage application quickly. The team were friendly, informative and went out of their way to do everything in their power to progress our application, but whilst being realistic and managing our expectations. I highly recommend Which Mortgage Advisors. Thank you Steven and Richard!”

Posted 9 years ago

“We found Which extremely helpful. They were very professional, and ensured our purchase went through very smoothly, and with speed. Our mortgage advisers really helped us with all of our paper work, and when our initial purchase fell though, dealt with this for us. I would very much recommend their service, a fantastic experience, and if I ever moved again, I would not hesitate to contact them.”

Posted 9 years ago

“I have been extremely pleased with the service I have received from Steven Morris. I was particularly impressed with his professionalism, responsiveness and patience during my long search for a property. I certainly asked him to survey the market more than once during my search and received advice tailored to my changing requirements every time. Particularly useful was the advice around different lenders and their processes, which led to my mortgage being approved within a few days. I would certainly recommend Which? Mortgage Advisors and use them again.”

Posted 9 years ago

“It was a real difference to actually be called back and understood after months of struggle with RBS. Wonderful friendly advisers and impeccable service. Thank you MdLS”

Posted 9 years ago

“Alex Kemp and Shane Lucas at Which were my mortgage brokers for an extremely difficult pair of BTL expat landlord mortgages (including one on a very very old property.) Despite the endless difficulties banks through in the way of these offers, both staff were the model of perfect brokerage: fast, efficient, informed, in total command of the facts, entirely capable of representing my position, often forcefully, to the banks. Supreme customer service - absolutely 100% recommendation, if these two individuals are representative of the whole firm. Would not use another broker again after this exemplary service. (Finally, their manager Chris Timms - also excellent - when one bank offered then reversed its position after we'd incurred heavy costs he was systematic and clear in demanding they honour their offer, and won through for us.) Great great work. THANK YOU.”

Posted 9 years ago

“Excellent service from start to finish of dealing with which and my advisor Victoria slater went way beyond her job and means to have me the best Morgage .. So professional at all times always kept me updated and not only did she hurry up the process with my solicitors as they were causing a delay ... But completely thorough considerate and with care and empathy. She got me the best Morgage deal she explained the process clearly in a way of easy understanding and was amazing.... I believe you have a excellent staff member there and I would recommend her and you're company to all of my friends and family. Also Christopher Tilly and other members of staff also provided an excellent service to me and had all the above contributes above to!! I am a very happy customer ... Thankyou thankyou thankyou ?xx”

Posted 9 years ago

“I'm not sure what we would have done without the help of Which Mortgage Advisers, they were so helpful from beginning to end and made the whole process a completely different experience to doing it alone. Their guidance and advice was invaluable and I will certainly be using them again if I need mortgage help in the future. I just wish there was a helpful service like this for more of the difficult processes in life.”

Posted 9 years ago

“Which Mortgage Advisers are brilliant. They take the stress out of mortgages, (well most of it!). This was our second mortgage with them on our BTL property. Keep up the great work. Thanks again, Ben”

Posted 9 years ago

“We did get a re-mortgage and it was a bit of a struggle but we got there. I have not had experience of a mortgage adviser with the new rules and so it is hard to compare and difficult to know if it was more long winded and involved this time due to the new rules or due to the mortgage companies. Thanks to everyone anyway. Mary”

Posted 9 years ago

“Thanks to Alex Kemp we were able to remortgage one property and get a new mortgage for another everything was well explained and everything went very smoothly well recommended.”

Posted 9 years ago

“Advisor: Wenda Hillier Wenda Hillier has been absolutely brilliant. Very helpful and very honest. I am buying a new build and builder's recommended mortgage advisor but I needed an independent/unbiased opinion to make sure I am getting the best mortgage product. I will definitely recommend her to other mortgage seekers as her advice is: > Independent >Honest >Reliable >Quick Many Thanks.”

Posted 9 years ago

“As a Which? Trusted Trader, we have been very disappointed with the lack of support from Which. We paid for our subscription last Dec, the Little Red Book (Directory) was not issued until August. I asked several times for a copy, but did not receive one until a couple of days ago - our annual subscription has now expired! Our entry in this "Little Red Book" gave an entirely incorrect email address for us. When we queried it, were told by the "Customer Support Liaison" that this was the email address initially provided by us. It wasn't, and I have written evidence to prove it. The Customer Sales person was condescending in the extreme, constantly spoke over me when I was trying to convey my complaint, and just made me feel that the entire debacle was my fault. I raised several issues with her, and she just dismissed them, saying, "Oh, yes, other people have mentioned that, we'll correct it next year". She kept saying "You should have updated your profile page", yet when I try to do so, get an error message, saying the link is broken. Not good enough. We spent close to £500 for an incorrect entry in this Little Red Book, and on the occasions I have had to call them, they have been unhelpful in the extreme.”

Posted 9 years ago

“I am a very happy customer of Which? Mortgage advisor's. One of their advisor's, Neil Dunn, helped me quickly understand my situation and the constraints of mortgage lenders, as well as me find a really great mortgage. I could have saved a lot of time an effort if I had talked to them sooner, so really appreciate their efforts. If I need mortgage assistance in the future I will definitely be contacting them first. Thank you so much.”

Posted 9 years ago

“Excellent fully independent advice. No one tried to sell us anything. The advice was purely with our best interests at in mind. Complete explanations, rushing and peace of mind options. Adam Huttlestone was particularly helpful. It would recommend him and Which? Mortgage advisors to my friends and family.”

Posted 9 years ago

“I requested pension information from Which advertised as a "Free Guide". I have today received a telephone call from them or a company they employ to ask if I have 5 minutes to discuss my request. When I asked what would take 5 minutes the very officious girl on the phone said she would take my address and whilst my details were being processed would talk to me about how Which could help me. Sensing this was going to be a sales pitch I declined her offer. She then pressed me on why I did not want to go forward with the call and I said are you are going to try and sell me a subscription to which ?. I was amazed when she came back with if you are going to be rude I will end the call !!!. I said I had only asked a question and I thought she was being rude. At this point I decided I had had enough and decided to terminate the call. After considering her comments I have complained to Which and asked them to review the tape of our conversation as I am sure this is not how they expect their staff to behave.”

Posted 9 years ago

“I came across Which? by chance when an Independent Mortgage Advisor and a few banks had declined various mortgage applications. Due to my self employed status and policies changing I was at a very awkward stage. However I found Which? online and approached them and have not looked back. I thank Alex Kemp and Shane Lucas immensely as without their persistence and drive my completion on my flat would not have happened. The service I received was friendly, approachable and thorough, they have helped me to make sense of procedures I didn't really understand. I am very happy to now be in the Home Owners Club! Thank you again.”

Posted 9 years ago

“The mortgage advisor we have been dealing with has been absolutely wonderful. She has been so helpful from the beginning, keeping us informed regularly and answering all of our queries quickly. We have actually referred her to our close friends because she has dealt with our mortgage application so efficiently, couldn't thank her more!”

Posted 9 years ago

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Which? Mortgage Advisers is rated 4.2 based on 315 reviews