Login
Start Free Trial Are you a business? Click Here

Which? Mortgage Advisers Reviews

4.2 Rating 323 Reviews
77 %
of reviewers recommend Which? Mortgage Advisers
Company Reviews Questions Metrics
4.2
Based on 323 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone
Read Which? Mortgage Advisers Reviews
Visit Website

Phone:

0800 197 8036

Email:

mortgages@whichmortgages.co.uk

Location:

First FloorOne Castlepark Tower Hill
Bristol
BS2 0JA

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Allan G
Verified Buyer
“Thanks to Alex Kemp we were able to remortgage one property and get a new mortgage for another everything was well explained and everything went very smoothly well recommended.”
Helpful Report
Posted 11 years ago
Muhammad
Verified Buyer
“Advisor: Wenda Hillier Wenda Hillier has been absolutely brilliant. Very helpful and very honest. I am buying a new build and builder's recommended mortgage advisor but I needed an independent/unbiased opinion to make sure I am getting the best mortgage product. I will definitely recommend her to other mortgage seekers as her advice is: > Independent >Honest >Reliable >Quick Many Thanks.”
Helpful Report
Posted 11 years ago
Liane Jones
Unverified Reviewer
“As a Which? Trusted Trader, we have been very disappointed with the lack of support from Which. We paid for our subscription last Dec, the Little Red Book (Directory) was not issued until August. I asked several times for a copy, but did not receive one until a couple of days ago - our annual subscription has now expired! Our entry in this "Little Red Book" gave an entirely incorrect email address for us. When we queried it, were told by the "Customer Support Liaison" that this was the email address initially provided by us. It wasn't, and I have written evidence to prove it. The Customer Sales person was condescending in the extreme, constantly spoke over me when I was trying to convey my complaint, and just made me feel that the entire debacle was my fault. I raised several issues with her, and she just dismissed them, saying, "Oh, yes, other people have mentioned that, we'll correct it next year". She kept saying "You should have updated your profile page", yet when I try to do so, get an error message, saying the link is broken. Not good enough. We spent close to £500 for an incorrect entry in this Little Red Book, and on the occasions I have had to call them, they have been unhelpful in the extreme.”
Helpful Report
Posted 11 years ago
John Stevenson
Verified Buyer
“I am a very happy customer of Which? Mortgage advisor's. One of their advisor's, Neil Dunn, helped me quickly understand my situation and the constraints of mortgage lenders, as well as me find a really great mortgage. I could have saved a lot of time an effort if I had talked to them sooner, so really appreciate their efforts. If I need mortgage assistance in the future I will definitely be contacting them first. Thank you so much.”
Helpful Report
Posted 11 years ago
Mrs. S
Unverified Reviewer
“Excellent fully independent advice. No one tried to sell us anything. The advice was purely with our best interests at in mind. Complete explanations, rushing and peace of mind options. Adam Huttlestone was particularly helpful. It would recommend him and Which? Mortgage advisors to my friends and family.”
Helpful Report
Posted 11 years ago
Phil Droy
Unverified Reviewer
“I requested pension information from Which advertised as a "Free Guide". I have today received a telephone call from them or a company they employ to ask if I have 5 minutes to discuss my request. When I asked what would take 5 minutes the very officious girl on the phone said she would take my address and whilst my details were being processed would talk to me about how Which could help me. Sensing this was going to be a sales pitch I declined her offer. She then pressed me on why I did not want to go forward with the call and I said are you are going to try and sell me a subscription to which ?. I was amazed when she came back with if you are going to be rude I will end the call !!!. I said I had only asked a question and I thought she was being rude. At this point I decided I had had enough and decided to terminate the call. After considering her comments I have complained to Which and asked them to review the tape of our conversation as I am sure this is not how they expect their staff to behave.”
Helpful Report
Posted 11 years ago
Annabelle Reed
Verified Buyer
“I came across Which? by chance when an Independent Mortgage Advisor and a few banks had declined various mortgage applications. Due to my self employed status and policies changing I was at a very awkward stage. However I found Which? online and approached them and have not looked back. I thank Alex Kemp and Shane Lucas immensely as without their persistence and drive my completion on my flat would not have happened. The service I received was friendly, approachable and thorough, they have helped me to make sense of procedures I didn't really understand. I am very happy to now be in the Home Owners Club! Thank you again.”
Helpful Report
Posted 11 years ago
Julia Herd
Verified Buyer
“The mortgage advisor we have been dealing with has been absolutely wonderful. She has been so helpful from the beginning, keeping us informed regularly and answering all of our queries quickly. We have actually referred her to our close friends because she has dealt with our mortgage application so efficiently, couldn't thank her more!”
Helpful Report
Posted 11 years ago
Andrew
Unverified Reviewer
“Alex Taylor has been fantastic. We didn't know anything about the mortgage industry. We do now! Completely felt at ease at all times, answered all our question. Would recommend to anyone buying their first home or remortgage.”
Helpful Report
Posted 11 years ago
Jane Knight
Verified Buyer
“Okay, the finance sector has gone mad with new regulations and there was a lot of paperwork to provide, but Which? helped me through the maze and did exactly what they said they would do. They got me a great rate, and took time to understand my needs. I would recommend them to you too!”
Helpful Report
Posted 11 years ago
Paul Lisney
Verified Buyer
“Superb service, knowledgeable, timely and friendly. Would strongly recommend Adam Huttlestone. Many thanks Adam you made it happen!”
Helpful Report
Posted 11 years ago
Joanna Shek
Verified Buyer
“We can say whole-heartedly that Adam Huttlestone is the best mortgage adviser we've come across. Within minutes of chatting with him you can feel that your in good hands where no matter how busy he his he will return your calls and email. He is very committed and true to his word and even if its late in the day or he's busy he will still take the time to explain everything. He supported us throughout the process of which we are very grateful for and would definitely contact him again and recommend!!”
Helpful Report
Posted 11 years ago
Jim Armstrong
Verified Buyer
“First-rate service ..... My adviser (Maryam) was clear, helpful, informative, friendly, professional and effective !”
Helpful Report
Posted 11 years ago
HJ
Verified Buyer
“Very good - have used Which? before and they have provided excellent deals which were not available with other brokers. Post mortgage offer followups were very good as well.”
Helpful Report
Posted 11 years ago
Colin Williams
Verified Buyer
“Our advisor was Adam Huttlestone and I must say that from the beginning to the end of the advisory process the service on offer was exemplary. I would definitely recommend the service to others.”
Helpful Report
Posted 11 years ago
Richard Powell
Verified Buyer
“My adviser was Maryam who made what would otherwise have been an overwhelming task, very manageable for me and kept me up to date at all times. I would highly recommend Which mortgage advisors and in fact already have to a couple of people. Richard”
Helpful Report
Posted 11 years ago
Beryl Mansell
Verified Buyer
“My Adviser was Maryam. From start to finish the service she provided was excellent. She knows her subject, provided me with all the information I needed, answered all my questions, always contacted when she said she would and worked hard to obtain my mortgage for me. I would recommend Maryam and the Which? Mortgage Advice Service to anyone.”
Helpful Report
Posted 11 years ago
Mr Mark
Verified Buyer
“Superb. With their extensive experience and mortgage product awareness, I was able to obtain a mortgage to suit my circumstances when high street lenders had turned me away. Professional, friendly and reassuring. I can't recommend them more highly. Don't bother shopping around - let Which? do it for you.”
Helpful Report
Posted 11 years ago
Janet Mckenner
Verified Buyer
“Actually I was very happy - they always kept in touch being proactive and phoning or emailing me with updates so no complaints and I got my money on the day I wanted it - although the building society did fanny around a bit over the lease but I cannot hold Steven and Shane responsible for that - Building Societies are running scared over the new MMR and they seem to have lost the ability to use common sense, reason and take a risk based approach”
Helpful Report
Posted 11 years ago
Brett
Verified Buyer
“This was our first experience in using Which mortgage advisors, I would just like to thank Victoria Salter and Claire Morgan, the customer service experience was first class and both were extremely helpful and professional, there were a couple of hurdles to overcome and they both played there part in resolving the issues very quickly and we were kept in the loop every step of the way. If any other business or organisation needed help with thier customer service experience they should be using Victoria and Claire as role models. We would recommend Which Mortgage Advisors to anyone wishing to change their mortgage.”
Helpful Report
Posted 11 years ago
Which? Mortgage Advisers is rated 4.2 based on 323 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request