Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.30

4.3 Rating 1,979 Reviews

83 %

of reviewers recommend Whistles

4.3

Based on 1,979 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“I love Whistles. Always thoughtful design, wirh great quality. I have several dresses that I've bought over the years and still love them all. I wish you used more wool in your knitwear though.”

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Posted 7 months ago

“I returned 2 out of the 3 items I purchased and the refund came through very quickly. Overall I'm disappointed in Whistles, I thought they were a quality brand, but that's not my experience.”

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Posted 7 months ago

Hi Anne, Thank you for sharing your feedback. We’re glad the refund was quick, though we’re sorry to hear you’re disappointed with Whistles’ quality. If you’d like, please share any specific items you were unhappy with and we can review them further. Kind regards, Team Whistles

Posted 3 months ago

“Great store....always well made!”

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Posted 7 months ago

“Love them great fit and colour”

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Posted 7 months ago

“Great delivery fast returns”

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Posted 7 months ago

Hi Janice, Thank you for the feedback. We’re glad the delivery was fast and returns were easy. If there’s anything more we can do to improve your experience, please let us know. Kind regards, Team Whistles

Posted 5 months ago

“Lovely dress. Lovely fit - very flattering.”

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Posted 7 months ago

“Love the brand one of my favourite”

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Posted 7 months ago

“love the dress but disappointed in the way it was packaged - very creased. First time this has happened to me,”

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Posted 7 months ago

Hi Alison, So sorry to hear that the dress arrived creased. We’d be happy to help make this right, whether that’s a replacement, return, or instructions for a quick freshen-up at home. If you could share your order number, we’ll sort it out right away. Kind regards, Team Whistles

Posted 3 months ago

“There was an issue with my click and collect order, 20 days passed and there was no update, meanwhile there were sending me "Sorry it's delayed" emails. Eventually I had to contact them, the virtual assistant was sending automated responds - not relevant to my issue and then saying that there is noone available to help, closing the chat. I had to send 3 emails to eventually get an actual update (still didn't explain why that happened, they just told me it's at the store, and I could go pick it up) . A bit fraustrating online experience, felt like it could be simpler. The ladies at the store were lovely and helpful (they always are).”

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Posted 7 months ago

Hi there, Thank you for sharing your feedback. I’m really sorry to hear about the delays with your click and collect order and the automated responses you received. That’s not the experience we want, and I can understand how frustrating it was. We’ll raise this with the team to help prevent it happening again. I’m glad to hear the store staff were lovely and helpful. If there’s anything we can do to make this right or assist with your order, please let us know. Kind regards, Team Whistles

Posted 3 months ago

“I can’t review the item as it has not yet arrived so this review is not for the item but instead for the delivery service used by Whistles, DX Express (ha!). They were due to deliver to me on Monday and were a no show. I then contacted them twice this week, eventually managing to rearrange deliver for today, Thursday. It’s now 10.30pm and still no delivery. Their excuse for Monday’s no delivery was that they are very busy - what at this time of year? No sh*t Sherlock! Communication and service have been terrible. Whistles are not a low grade retailer so shouldn’t use a low grade delivery service. This is not the first time I’ve experienced similar issues. Disappointing.”

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Posted 7 months ago

Hi there, Thank you for taking the time to share your experience. I am ever so sorry for the repeated delivery failures by DX and the frustration this has caused. I completely understand the disappointment this has caused, especially given the time and effort you’ve spent trying to rearrange the delivery. This is not the level of service we expect from our delivery partners, and I agree that it reflects poorly on us. Your comments regarding DX and the lack of communication will be shared with the relevant teams as part of our ongoing review of courier performance. Please accept our sincere apologies for the inconvenience caused. If you require any further assistance please do let us know. Kind regards, Whistles Customer Care

Posted 6 months ago

“Paid for next day delivery, but still waiting a week later. I won't order from Whistles again until they stop using Evri. Whistles customer service also woeful - I've been offered free delivery on my next order. No thanks, I'll shop elsewhere!”

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Posted 7 months ago

Hi Sue, Thank you for your feedback. I'm sorry for the delay with your delivery and for the frustration this has caused, particularly after paying for next day delivery. I completely understand how disappointing this experience must have been. I can see that the charge has since been refunded by your card provider. While we regret that you felt the need to take this step, I do understand your decision given the circumstances. Please accept our apologies for both the delivery issues and the service you received. Your comments have been noted and will be shared internally as we continue to review our delivery partners and customer support processes. Kind regards, Whistles Customer Care

Posted 6 months ago

“The delivery at the shop was quick, I was invited to try my clothes to check if I was happy with them. The staff working at the Chiswick shop was nice to me, I recommend this shop, and the brand as they make products of quality.”

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Posted 7 months ago

Hi Stephanie, Thank you for your lovely feedback. We’re really glad to hear you enjoyed the quick delivery and the fitting experience at our Chiswick shop. Our team will be happy to help with any future needs or alterations. Kind regards, Team Whistles

Posted 3 months ago

“Why do you want me to review something you HAVEN'T SHIPPED? I’ve tried repeatedly to get in touch. When I call you do not answer the phone. Your live chat doesn’t work. When I email I get an automated response. Have you gone out of business?”

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Posted 7 months ago

Hi Peggy, Thank you for your review, and I'm very sorry for the frustration and concern this situation caused. We completely understand why you would be upset, especially after being unable to reach us through our usual contact channels. Unfortunately, we have been unable to dispatch this order due to this being placed on the UK website but with a Canadian delivery address. I can confirm that your order has now been fully refunded. Please accept our sincere apologies for the lack of communication and the inconvenience this caused. Your feedback is taken seriously, and we are reviewing our customer service availability to prevent this from happening again. Thank you for your patience. Kind regards, Whistles Customer Care

Posted 6 months ago

“I enjoy shopping on the Whistles website. I like the style and affordable quality. It’s easy to navigate and delivery and return processes are reliable and easy.”

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Posted 7 months ago

“Good quality clothing”

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Posted 7 months ago

“I’m rarely disappointed with anything I buy.”

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Posted 7 months ago

“I never received my item.”

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Posted 7 months ago

Hi Nathan, Thank you for sharing your experience. I apologise that you have not yet received a refund on your order that was declared missing in transit. This is certainly not the level of service we aim to provide. I've now refunded the order for you, please allow 3-5 working days for the refund to show in your account. I sincerely apologise for any inconvenience or disappointment this has caused. If you have any further queries, please do let us know. Kind regards, Whistles Customer Care

Posted 6 months ago

“High quality, stylish clothing.”

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Posted 7 months ago

Hi there, Thank you for your lovely feedback. We’re really glad you find our clothing high quality and stylish. We’ll be here if you need anything else. Kind regards, Team Whistles

Posted 3 months ago

“Terrible customer service. No response to emails or live chats and was cut off when i tried tk call to get a refund that had been agreed by you. I am so disappointed in Whistles- you are not the brand you were. I have clocked on email below but in trying to resolve my issue i actually used all three.”

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Posted 7 months ago

Hi there, Thank you for taking the time to leave us a review. I am ever so sorry to hear about the difficulties you’ve had contacting us and the frustration caused while trying to resolve your refund. This is certainly not the level of service we aim to provide, and we understand how disappointing this must have been, especially given your expectations of us as a brand. Please accept our sincere apologies for the lack of response and the issues you encountered across our contact channels. I can confirm that I have now requested the refund you are waiting for, please allow 3-5 working days for this to show in your account. I apologise again for the disappointment caused. If you have any further queries, please do let us know. Kind regards, Whistles Customer Care

Posted 6 months ago

“Lovely colour, soft fabric, lovely shape and drape . I can’t stop wearing it! Fast delivery and good company to deal with.”

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Posted 7 months ago

Whistles is rated 4.3 based on 1,979 reviews