Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.27

4.3 Rating 2,306 Reviews

82 %

of reviewers recommend Whistles

4.3

Based on 2,306 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I enjoy shopping on the Whistles website. I like the style and affordable quality. It’s easy to navigate and delivery and return processes are reliable and easy.”

Helpful Report

Posted 9 months ago

“Good quality clothing”

Helpful Report

Posted 9 months ago

“I’m rarely disappointed with anything I buy.”

Helpful Report

Posted 9 months ago

“I never received my item.”

Helpful Report

Posted 9 months ago

Hi Nathan, Thank you for sharing your experience. I apologise that you have not yet received a refund on your order that was declared missing in transit. This is certainly not the level of service we aim to provide. I've now refunded the order for you, please allow 3-5 working days for the refund to show in your account. I sincerely apologise for any inconvenience or disappointment this has caused. If you have any further queries, please do let us know. Kind regards, Whistles Customer Care

Posted 8 months ago

“High quality, stylish clothing.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your lovely feedback. We’re really glad you find our clothing high quality and stylish. We’ll be here if you need anything else. Kind regards, Team Whistles

Posted 5 months ago

“Terrible customer service. No response to emails or live chats and was cut off when i tried tk call to get a refund that had been agreed by you. I am so disappointed in Whistles- you are not the brand you were. I have clocked on email below but in trying to resolve my issue i actually used all three.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for taking the time to leave us a review. I am ever so sorry to hear about the difficulties you’ve had contacting us and the frustration caused while trying to resolve your refund. This is certainly not the level of service we aim to provide, and we understand how disappointing this must have been, especially given your expectations of us as a brand. Please accept our sincere apologies for the lack of response and the issues you encountered across our contact channels. I can confirm that I have now requested the refund you are waiting for, please allow 3-5 working days for this to show in your account. I apologise again for the disappointment caused. If you have any further queries, please do let us know. Kind regards, Whistles Customer Care

Posted 8 months ago

“Lovely colour, soft fabric, lovely shape and drape . I can’t stop wearing it! Fast delivery and good company to deal with.”

Helpful Report

Posted 9 months ago

“It's a beautiful dress. The zip down the dress is an excellent addition.”

Helpful Report

Posted 9 months ago

“Good communication. Order taken and sent and updated to me . Sending back no,problem.”

Helpful Report

Posted 9 months ago

Hi Jacqueline, Thank you for your feedback. We’re glad the communication was good and your order was handled smoothly. If you need anything else, just let us know. Kind regards, Team Whistles

Posted 5 months ago

“Love the clothes at Whistles.”

Helpful Report

Posted 9 months ago

“Parcel delivery well communicated and efficient”

Helpful Report

Posted 9 months ago

“Love Whistles styles and quality. Really happy with the introduction of a petite range but wish Whistles would do more in petite - colours often limited .”

Helpful Report

Posted 9 months ago

“Whistles is a favourite brand which sells quality garments.”

Helpful Report

Posted 9 months ago

“Service was appalling”

Helpful Report

Posted 9 months ago

Hi Graeme, we’re really sorry the service was not our usual Whistles standard. We understand how disappointing that must have been, and we regret this did not meet your expectations. It seems your query has since been resolved, however please reach out if you need any further assistance. https://www.whistles.com/here-to-help/contact-us.html

Posted 8 months ago

“Nice style of both dresses but had to reorder smaller sizes as came up very large. Quality of material very poor. On wearing creased badly.”

Helpful Report

Posted 9 months ago

Hi there, we are really sorry to hear the dresses didn’t fit as expected and that the quality creased badly. Your feedback is incredibly valuable in helping us improve each product for our wonderful customers.

Posted 8 months ago

“Very efficient and prompt delivery on time”

Helpful Report

Posted 9 months ago

“Whistles doesn’t always hit the spot but I think they is because it caters for all tastes and sizes. But I can always find something of good quality so regularly check out their stock. Staff in store in Edinburgh are excellent too - helpful and friendly.”

Helpful Report

Posted 9 months ago

“Shocking the service and also I’ve paid for 2 purses to come and paid extra for next day delivery they were meant to be here on 15th and still haven’t arrived”

Helpful Report

Posted 9 months ago

Hi Lynne, we’re really sorry about the poor service and the delays with your purses, especially after paying extra for next-day delivery. We understand how frustrating this must be. It looks like this has since been resolved for you and we hope to make your next experience a better one.

Posted 8 months ago

“Delivery great. Sales great. Boot sizes…not so great.”

Helpful Report

Posted 9 months ago

Hi Heather, Thanks for your feedback. I’m sorry to hear the boot sizes weren’t great for you. We’ve passed this on to our team to help improve sizing in the future. If you’d like, you can return or exchange for a more suitable size—please contact webchat or support so we can assist with the best option. Kind regards, Team Whistles

Posted 7 months ago

“Whistles great quality, stylish clothes.”

Helpful Report

Posted 9 months ago

Whistles is rated 4.3 based on 2,306 reviews