Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.27

4.3 Rating 2,306 Reviews

82 %

of reviewers recommend Whistles

4.3

Based on 2,306 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“I've ordered a coat on 10th December and paid for next day delivery hoping to get it by the 13th. Not only did it not arrive by then its STILL hasn't arrived and its now the 21st. Whistles and Evri have yet to provide any explanation as to why this item is still undelivered. I won't be ordering from Whistles again. Really disappointed.”

Helpful Report

Posted 9 months ago

Hi Amy, I’m really sorry this has happened and for the lack of communication from both Whistles and Evri. That’s not the experience we want for you, especially with a next-day delivery promise. Your query has since been resolved, but we hope to make sure your next order is a smoother one.

Posted 8 months ago

“I eventually received the dress after an order was mysteriously cancelled. The dress is great but I would not rate the customer service as no replies as to why my order was reversed.”

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Posted 9 months ago

Hi Oonagh, Thank you for your feedback. We’re sorry for the order cancellation and for not replying promptly. We’ll review what happened and make sure you’re looked after. If you’d like us to resolve anything immediately a replacement, refund, or further update, please contact our team directly via email or live chat and we’ll assist promptly. Kind regards, Team Whistles

Posted 5 months ago

“Great designs!!”

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Posted 9 months ago

“Prompt and efficient service.”

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Posted 9 months ago

Hi Carol, Thank you for your lovely feedback. We’re glad you found the service prompt and efficient. We’ll be here if you need anything else. Kind regards, Team Whistles

Posted 5 months ago

“Always so stylish and on trend. Never let's you down”

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Posted 9 months ago

Hi Jackie, Thank you for your lovely feedback. We’re thrilled you find the whistles stylish and on trend, and that they never let you down. We’ll be here if you need anything else. Kind regards, Team Whistles

Posted 5 months ago

“Lively top quality looks fab on”

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Posted 9 months ago

“Good website. Efficient service.”

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Posted 9 months ago

Hi there, Thank you for your lovely feedback. We’re really glad to hear you found the website easy to use and the service efficient. If there’s anything else we can assist with, please let us know. Kind regards, Team Whistles

Posted 5 months ago

“I love Whistles. Always thoughtful design, wirh great quality. I have several dresses that I've bought over the years and still love them all. I wish you used more wool in your knitwear though.”

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Posted 9 months ago

“I returned 2 out of the 3 items I purchased and the refund came through very quickly. Overall I'm disappointed in Whistles, I thought they were a quality brand, but that's not my experience.”

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Posted 9 months ago

Hi Anne, Thank you for sharing your feedback. We’re glad the refund was quick, though we’re sorry to hear you’re disappointed with Whistles’ quality. If you’d like, please share any specific items you were unhappy with and we can review them further. Kind regards, Team Whistles

Posted 5 months ago

“Great store....always well made!”

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Posted 9 months ago

“Love them great fit and colour”

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Posted 9 months ago

“Great delivery fast returns”

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Posted 9 months ago

Hi Janice, Thank you for the feedback. We’re glad the delivery was fast and returns were easy. If there’s anything more we can do to improve your experience, please let us know. Kind regards, Team Whistles

Posted 7 months ago

“Lovely dress. Lovely fit - very flattering.”

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Posted 9 months ago

“Love the brand one of my favourite”

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Posted 9 months ago

“love the dress but disappointed in the way it was packaged - very creased. First time this has happened to me,”

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Posted 9 months ago

Hi Alison, So sorry to hear that the dress arrived creased. We’d be happy to help make this right, whether that’s a replacement, return, or instructions for a quick freshen-up at home. If you could share your order number, we’ll sort it out right away. Kind regards, Team Whistles

Posted 5 months ago

“There was an issue with my click and collect order, 20 days passed and there was no update, meanwhile there were sending me "Sorry it's delayed" emails. Eventually I had to contact them, the virtual assistant was sending automated responds - not relevant to my issue and then saying that there is noone available to help, closing the chat. I had to send 3 emails to eventually get an actual update (still didn't explain why that happened, they just told me it's at the store, and I could go pick it up) . A bit fraustrating online experience, felt like it could be simpler. The ladies at the store were lovely and helpful (they always are).”

Helpful Report

Posted 9 months ago

Hi there, Thank you for sharing your feedback. I’m really sorry to hear about the delays with your click and collect order and the automated responses you received. That’s not the experience we want, and I can understand how frustrating it was. We’ll raise this with the team to help prevent it happening again. I’m glad to hear the store staff were lovely and helpful. If there’s anything we can do to make this right or assist with your order, please let us know. Kind regards, Team Whistles

Posted 5 months ago

“I can’t review the item as it has not yet arrived so this review is not for the item but instead for the delivery service used by Whistles, DX Express (ha!). They were due to deliver to me on Monday and were a no show. I then contacted them twice this week, eventually managing to rearrange deliver for today, Thursday. It’s now 10.30pm and still no delivery. Their excuse for Monday’s no delivery was that they are very busy - what at this time of year? No sh*t Sherlock! Communication and service have been terrible. Whistles are not a low grade retailer so shouldn’t use a low grade delivery service. This is not the first time I’ve experienced similar issues. Disappointing.”

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Posted 9 months ago

Hi there, Thank you for taking the time to share your experience. I am ever so sorry for the repeated delivery failures by DX and the frustration this has caused. I completely understand the disappointment this has caused, especially given the time and effort you’ve spent trying to rearrange the delivery. This is not the level of service we expect from our delivery partners, and I agree that it reflects poorly on us. Your comments regarding DX and the lack of communication will be shared with the relevant teams as part of our ongoing review of courier performance. Please accept our sincere apologies for the inconvenience caused. If you require any further assistance please do let us know. Kind regards, Whistles Customer Care

Posted 8 months ago

“Paid for next day delivery, but still waiting a week later. I won't order from Whistles again until they stop using Evri. Whistles customer service also woeful - I've been offered free delivery on my next order. No thanks, I'll shop elsewhere!”

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Posted 9 months ago

Hi Sue, Thank you for your feedback. I'm sorry for the delay with your delivery and for the frustration this has caused, particularly after paying for next day delivery. I completely understand how disappointing this experience must have been. I can see that the charge has since been refunded by your card provider. While we regret that you felt the need to take this step, I do understand your decision given the circumstances. Please accept our apologies for both the delivery issues and the service you received. Your comments have been noted and will be shared internally as we continue to review our delivery partners and customer support processes. Kind regards, Whistles Customer Care

Posted 8 months ago

“The delivery at the shop was quick, I was invited to try my clothes to check if I was happy with them. The staff working at the Chiswick shop was nice to me, I recommend this shop, and the brand as they make products of quality.”

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Posted 9 months ago

Hi Stephanie, Thank you for your lovely feedback. We’re really glad to hear you enjoyed the quick delivery and the fitting experience at our Chiswick shop. Our team will be happy to help with any future needs or alterations. Kind regards, Team Whistles

Posted 5 months ago

“Why do you want me to review something you HAVEN'T SHIPPED? I’ve tried repeatedly to get in touch. When I call you do not answer the phone. Your live chat doesn’t work. When I email I get an automated response. Have you gone out of business?”

Helpful Report

Posted 9 months ago

Hi Peggy, Thank you for your review, and I'm very sorry for the frustration and concern this situation caused. We completely understand why you would be upset, especially after being unable to reach us through our usual contact channels. Unfortunately, we have been unable to dispatch this order due to this being placed on the UK website but with a Canadian delivery address. I can confirm that your order has now been fully refunded. Please accept our sincere apologies for the lack of communication and the inconvenience this caused. Your feedback is taken seriously, and we are reviewing our customer service availability to prevent this from happening again. Thank you for your patience. Kind regards, Whistles Customer Care

Posted 8 months ago

Whistles is rated 4.3 based on 2,306 reviews