Wholesale LED Lights Reviews

Name: Wholesale LED Lights
Rating: 4.37

4.4 Rating 5,081 Reviews

84 %

of reviewers recommend Wholesale LED Lights

4.4

Based on 5,081 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 321 4120

Email:

cs@wled.co.uk

Location:

86, Scudamore Road, Leicester
LE3 1UQ

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Wholesale LED Lights 1 star review on 27th May 2025

138

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay well clear of this suppler. Bought 14 lights, 2 didn’t work. Sent them back for replacements. Told me nothing wrong with the lights sent me back the 2 faulty lights and informed me I can’t have refund or replacement lights. Now £42 out of pocket.”

Helpful Report

Posted 6 years ago

“The lightshade came flat packed and took an hour to put together. End result looked awful and it went straight in the bin!! There should have been forewarning on website that it is intricate to put together at the very least”

Helpful Report

Posted 6 years ago

“Appalling customer service. My worst ever experience of online purchasing. No order confirmation, inaccurate product description, no confirmation of return receipt and as yet no refund (10 days after return).. not worthy of one star. I will not use this company again.”

Helpful Report

Posted 6 years ago

“wrong items sent. three emails got no reply. one customer lost.”

Helpful Report

Posted 6 years ago

“Couldn't be worse. Have used them a few times and they have consistently failed to deliver. On 3 separate occasions the product has been sent to the wrong place despite correcting staff on each occasion. Promises which fail to materialise are commonplace and the orders were not even complicated. Still waiting for my current order which was promised for delivery a week ago and every day in between. I will definitely not be using again.”

Helpful Report

Posted 6 years ago

“We never received the item Still waiting for item I’ll pay Before three weeks ago iPhone them up more than 15 times Never ever give me the tracking numbers Always say you should receive it tomorrow or day after I do know this is a really bad It’s never happened to me before I hope I will receive tomorrow after 20 days”

Helpful Report

Posted 6 years ago

“Waiting for light to be fitted. Had to wait for delivery would have been nice to be told it was going to be delayed had to ring a couple of times. Was told I should get it the week I ordered it”

Helpful Report

Posted 6 years ago

“I ordered my lights weeks ago and despite numerous email I have yet to receive my goods. I would therefore by pleased if you would refund my money asap. Keith Howie”

Helpful Report

Posted 6 years ago

“By far THE worst service I have ever received from any company. Items two weeks late. Wrong products arrived. Repeated lies from staff over phone. They are the sort of horrible company that do not care about customers or good service at all. Avoid at all costs.”

Helpful Report

Posted 6 years ago

“Ordered a few sockets and switches two weeks ago Still waiting for some items not sent 😡 Single sockets have grey internals / double sockets have white internals you notice this in kitchen when walking round doing things (WHY ARE THEY NOT THE SAME ? ) No emails or contact to explain why it has taken so long For a simple order Never use this company again Mr C Hanna NI”

Helpful Report

Posted 6 years ago

“This is the 2nd request for a review, even though I never received my order. TNT/FedEx attempted delivery then sent them back to Wled. I called Wled they promised to sort it & call back, 9 days later still waiting. Had to go via PayPal to raise a complaint & claim my money back. Wish I had seen all the negative notifications on Trust Pilot before ordering. Would advise to stay well clear, that includes TNT or FedEx, theres no way of getting in touch with them or even trying to find out where their depots are. Very annoyed.”

Helpful Report

Posted 6 years ago

“I ordered 5x Elite R Outdoor LED Bollard Lights on-line. I thought something was wrong when the PayPal invoice only said 1x item. Fortunately, I printed a copy of the official company order/invoice (which confirmed 5x items). When the delivery arrived I only received 1x item, not the 5x that I'd paid for. I spoke to a sales rep at the company & sent via email photos of the box, clearly for only 1x light. I've had 2 other calls with reps (Simon & Tom) from the company, each time confirming that I had been sent the wrong amount of items, & that the issue would be sorted. I am still awaiting my completed shipment. I have just spoken to Amex who have stopped the payment. My next step will be to contact Trading Standards, should I not receive the items I've paid for, or receive a full refund!”

Helpful Report

Posted 6 years ago

“Purchased 3 outdoor lights and all arrived faulty, sent back indicating on there form that I wanted a refund. They ignored my request and sent replacement items again, returned again and after emailing and phone calls I have been told that after 5 weeks that they have now got them back and that I should receive a refund in the next 3-6 weeks as there accounts team are busy. My advice is to shop elsewhere, I bought some other outdoor lights from another outlet that were of a much higher quality and for the same price.”

Helpful Report

Posted 6 years ago

“I have been told by this company that I have to pay for my faulty light to be returned. This is not correct, under the consumer rights act you should not be out of pocket due to a breach of contact by your supplier, they should supply an item that is fit for purpose. My light is just over a month old and was only recently installed, it has never worked. I will not use this company again.”

Helpful Report

Posted 6 years ago

“Order accepted and paid for then as there was no notice of despatch chased them up to be told goods out of stock, terrible customer service”

Helpful Report

Posted 7 years ago

“Items missing from order and despite emailing I have had not response. Items paid for and over 50 days now since other items were delivered. Very poor customer service - however I am willing to review this rating should someone not only read my emails but also reply with a reassuring service that the items I have paid for will be delivered asap. Would not recommend at this time.”

Helpful Report

Posted 7 years ago

“Light installed ok (despite instructions unusable because obviously written by non English speaker). Turned on and worked but stayed on permanently. Tried every combination of 3 dials on back without success. E mails to customer support for assistance not answered. Now got a light which is not fit for purpose and waste of money.”

Helpful Report

Posted 7 years ago

“useless bunch of cowboys who you have to take to court to get a refund.”

Helpful Report

Posted 7 years ago

“Falsely advertised shipping rates. They use the bait and switch sales technique (which is against UK law) and then refused to honour the purchase contract when asked.”

Helpful Report

Posted 7 years ago

“Remote control for Lights delivered damaged. No replacement offered only a web link to buy replacements. No response to follow up emails. Not what I would expect from a reputable supplier. Avoid.”

Helpful Report

Posted 7 years ago

Wholesale LED Lights is rated 4.4 based on 5,081 reviews