Wholesale LED Lights Reviews

Name: Wholesale LED Lights
Rating: 4.37

4.4 Rating 5,074 Reviews

84 %

of reviewers recommend Wholesale LED Lights

4.4

Based on 5,074 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 321 4120

Email:

cs@wled.co.uk

Location:

86, Scudamore Road, Leicester
LE3 1UQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting since November for this order I phoned a couple of weeks ago It seems 12W downlight was out of stock so agreed 15W would be sent instead no further charge In fact 18W sent but seemingly charged quite a bit more Products look good in themselves”

Helpful Report

Posted 5 years ago

“I ordered 3 SlimLED G9 bulbs but was sent 3 Minisun G9 bulbs of a lesser specification and performance that are not even shown as being available on the WLed website. I was then required to send photos of the incorrect product I had been sent, pay for return postage, and chase multiple times for a refund. A full refund, including postal costs, was eventually received but around 4 weeks after the original order. Overall, placing my business with WLed was a very frustrating experience”

Helpful Report

Posted 5 years ago

“I wouldn't recommend using this company - cheaper and quicker from eBay. My package was ordered on Thursday for delivery Friday (paid extra for next day) when it didn't arrive I contacted WLED and they told me the warehouse was short staffed so my order wasn't (surely I should have been updated at the time) The delivery was promised to be with me on Monday and still didn't arrive - I was told to wait another 24-48 hours although the tracking shows it wasn't even sent until the Monday. Very frustrating - wish I had read the poor reviews beforehand, how hard is it to send one bulb?!?”

Helpful Report

Posted 5 years ago

“AS AT 25 Jan 2019 STILL NO DELIVERY”

Helpful Report

Posted 5 years ago

“Disappointing quality lights. Disappointing customer service. So, some symmetry there at least.”

Helpful Report

Posted 5 years ago

“delivery to slow two weeks for appartial order,still waiting for strip light three weeks plus after showing in stock”

Helpful Report

Posted 5 years ago

“Good quality, very good website, good customer service but this is the second time that I received a wrong item. Had to send it back last week and still waiting for the correct ones.”

Helpful Report

Posted 5 years ago

“The ceiling lights that were delivered are of a very low quality. Unfortunately Wholesale LED lights not only expect me to pay return costs ( which is fair enough ) but also forfeit the original cost of sending the disappointing lights to me. It should cost buyers to have rubbish shipped to them.”

Helpful Report

Posted 5 years ago

“It too OVER A MONTH to deliver bunch of lamps. Not happy and not what you expect.”

Helpful Report

Posted 5 years ago

“Lights okay delivery shocking over 3 weeks”

Helpful Report

Posted 5 years ago

“All we ordered was a pair of simple paper lanterns which we wanted in time for Christmas. So we paid the extra for 24 hour delivery. What I didn’t realise (which apparently I would have done if I’d taken the trouble to read the small print) was that it meant within 24 hours of WLED receiving them! I’m sure it said they were in stock, but never mind. We’ve got them now.”

Helpful Report

Posted 5 years ago

“I placed an order end of December and received one of the items I had ordered on 7th January. I called them and they promised to chase up and find what had happened to the other item. I had to call them back on the 9th only to be told that it looks like the item was lost in the post and once this has been confirmed with the shipping company we will send you out another one. They could not tell me when this would be and customer care and follow up did not exist.”

Helpful Report

Posted 5 years ago

“My order was sent wrong, 1 light instead of 3, i paid for quick delivery as well. Ive called you and sent 4 emails and had no reply, still waiting”

Helpful Report

Posted 5 years ago

“Still waiting on delivery of order.”

Helpful Report

Posted 5 years ago

“Have left a review for the item already received, which was ordered on 9th December, and with which I am very pleased. Still waiting for second order - placed on 7th December. Twice been told it will be dispatched - still waiting! Website very informative - everything else very hit and miss. Will cancel order if no contact is made today.”

Helpful Report

Posted 5 years ago

“Absolutely terrible service!! Do not order from this company. I placed an order for two grey ceiling pendant lights on 23rd november and paid for next day delivery. I didnt get an order summary until 30th november. I finally reveived the lights on the 3rd december! When they arrived one was fine the other had marks all over it. I had ordered both with light bulbs which were not included. I emailed the company to ask for for a replacement and the lightbulbs which i had paid for. Needless to say i still havent received either the bulbs or replacement shade. Client communication is really poor. I would highly suggest you avoid ordering with this company!!!”

Helpful Report

Posted 5 years ago

“Stay well clear of this suppler. Bought 14 lights, 2 didn’t work. Sent them back for replacements. Told me nothing wrong with the lights sent me back the 2 faulty lights and informed me I can’t have refund or replacement lights. Now £42 out of pocket.”

Helpful Report

Posted 5 years ago

“The lightshade came flat packed and took an hour to put together. End result looked awful and it went straight in the bin!! There should have been forewarning on website that it is intricate to put together at the very least”

Helpful Report

Posted 5 years ago

“Appalling customer service. My worst ever experience of online purchasing. No order confirmation, inaccurate product description, no confirmation of return receipt and as yet no refund (10 days after return).. not worthy of one star. I will not use this company again.”