Wholesale LED Lights Reviews

Name: Wholesale LED Lights
Rating: 4.37

4.4 Rating 5,074 Reviews

84 %

of reviewers recommend Wholesale LED Lights

4.4

Based on 5,074 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 321 4120

Email:

cs@wled.co.uk

Location:

86, Scudamore Road, Leicester
LE3 1UQ

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Wholesale LED Lights 5 star review on 2nd October 2021

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for sending my item. I haven’t used it yet as it needs to befitted in a month time, so I can’t write a review just yet. Thanks”

Helpful Report

Posted 4 years ago

“It took almost two months to receive the order.”

Helpful Report

Posted 4 years ago

“I ordered 1 metre of white 4mm LED strip, an aluminium strip with frosted cover and a 12v power supply intending to make up a light for a cupboard. The illustration on the website clearly showed a socket connector on the end of the LED strip so I was disappointed when the order arrived with a short piece of wire soldered onto the end of the strip. I phoned Customer services , explained my dilemma and was asked to send a photo of the end of the strip and I would receive a call back with instructions on what to do next. I didn't receive a call back and it being Friday I waited till Monday to try again. A different agent told me that that was how the strip came and told me I needed an adaptor to connect the strip with the power supply. No mention was made of male or female adaptor and since I already had a power supply I assumed the adaptor I needed would be the correct one sent. It wasn't. I then ordered the correct one - a female adaptor. Then when I went to mount the assembled fitting, although I was careful, the soldered wire, all 10 cm of it, came away. I have attempted to reattach it but so far without success. Overall I feel that the experience has been disappointing. The products seem good but the flimsy nature of the attached join and the lack of help from Customer Support - which led to further unnecessary expense rather let the side down.”

Helpful Report

Posted 4 years ago

“The delivery arrived with only 3 of the 5 items ordered. I rang and explained and ordered some more things, that order was then sent to the wrong address. I have now received all items 25 days after placing the order.”

Helpful Report

Posted 4 years ago

“Took quite a while to arrive and the end cap that retains the lens is cracked. As its for my ageing Mum who's existing light had failed I have effected a repair and she can now see in her kitchen. I have to say not massively impressed.”

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Posted 4 years ago

“A problem with order but wasn’t informed. This delayed delivery. Once problem sorted was promised next day delivery which didn’t happen. I then had one very unhappy customer. Very disappointed.”

Helpful Report

Posted 4 years ago

“Lamps are great, but did not come with the lightbulbs I paid for, nor any lightbulbs at all for that matter.”

Helpful Report

Posted 4 years ago

“I have only received half of my order so far, after over a week. I didn't see any notification that one part of it would take a long time to ship.”

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Posted 4 years ago

“I have ordered some bulbs. Unfortunately some of the bulbs came faulty. Send an email but until now I did not received any response. So I am stuck with faulty bulbs 😞”

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Posted 4 years ago

“I don't mean the Company who sold me the lights, they've been brilliant to deal with! This is my concern. Four of the High Bay 100w lights I purchased have now failed in just over two years. They are in a well ventilated building and only used in the winter months for around seven hours a day on a five day week. Yes, we may save on energy bills, but that saving soon goes when the failure rate is so high. The problem of course is build quality. "Made in China" says it all.”

Helpful Report

Posted 4 years ago

“The product itself was great. The customer service, not good at all. Firstly, I ordered from the site with the advertised 10% off lighting on the site, but when I tried to put the code in, no luck at all. When checking out the banner was at the top saying 10% off all lighting, which annoyed me further with the amount I was paying with my order. Then, once I had ordered the lights, I ordered with standard delivery (of 3 working days according to the delivery part of the site). A week later, I phoned because I had had no update, no shipping information OR order confirmation! Spoke to a customer service rep who told me it should be sent out in the next few days. A few days later, still no order confirmation. I phoned again, and was told by another rep that the original rep should have told me that they were specialist items that took longer to be shipped, but this was written nowhere on the product description, and not mentioned on checkout where the delivery time just said standard. Finally my lights came, and the products were brilliant. product, 5/5. Using this site to order 0/5 :(”

Helpful Report

Posted 4 years ago

“Sent bk one already second came same problem as the last one I just couldn’t be bothered sending bk again I’ve had to glue sensor bit so water don’t get into it I hope it’s works as it’s raining a lot”

Helpful Report

Posted 4 years ago

“Ordering and delivery time were great however this was not matched by the warehouse who sent incorrect lamps. I had to phone, wait for a returns note, print it, re-package the lamps and take it all to the post office. One week later, still not heard a thing - pretty poor customer service.”

Helpful Report

Posted 4 years ago

“goods delivered faulty, on return to the shop the person responsible made it clear he was too busy to talk to me or fix the problem. Had to wait until a person was able to help. not the service I expected.”

Helpful Report

Posted 4 years ago

“The bulbs i wanted were on the website but after several phone calls received them after 1 month.”

Helpful Report

Posted 4 years ago

“with purchasing an item with that has a paid for 24hr option i had to phone the next day as didn't come in the time period. sp phone call went as follows. They would refund on this ocasion. How kind as it didnt come within this time. I was told that this item was on a three day turn around!! just a quick thing why offer a 24rh service on this item if it takes 3-4 days??? JUST SAYING”

Helpful Report

Posted 4 years ago

“Still waiting on half the order 3 weeks later. No notifications that deliveries would be late. Have had to call 4 times and counting, each time being assured that the delivery would arrive in the next few days, each time did not (no notifications, have had to chase each time). Emails not being replied to. Has caused disruption with building works due to electrician having to be cancelled/rebooked twice now and counting. Would not recommend.”

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Posted 4 years ago

“Ordered 7 days ago and paid for 48 hr delivery - Stoll waiting!”

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Posted 4 years ago

“My lights were very badly damaged on arrival(which was the carriers fault, not there's), but having emailed them several times to find out what is happening with regard to a replacement, nobody has bothered to reply to me. They did not have any problem taking my money but seem to have a problem sending me a replacement product.”

Helpful Report

Posted 4 years ago

“Not the brightest bulb in the pack! Returned some IP65 rated LED tape that was wrapped really tight and had damaged or the IP coating which rendered it useless. Replacement sent in exactly the same manner damaging the coating despite emails and note in returned packaging!”

Helpful Report

Posted 4 years ago

Wholesale LED Lights is rated 4.4 based on 5,074 reviews