Wholesale LED Lights Reviews

Name: Wholesale LED Lights
Rating: 4.37

4.4 Rating 5,083 Reviews

84 %

of reviewers recommend Wholesale LED Lights

4.4

Based on 5,083 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 321 4120

Email:

cs@wled.co.uk

Location:

86, Scudamore Road, Leicester
LE3 1UQ

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Wholesale LED Lights 1 star review on 27th May 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted 2 x 1metre long LED tapes, so I went on line and your site flagged up "1m Led strips, self adhesive tape " , ideal I thought , but to be sure I checked your product specification and it stated that the product length was " 1000 mm " , excellent, so in the box marked quantity I typed in 2. I don't think it was unreasonable to expect 2 x 1 metre LED strips but what I received was 1 x 2 metre strip with only one set of trailing wires. I rang the number on your invoice and was told by one of your sales team that I should have stated that I wanted it cut in two ! Having explained to him my purchase journey as detailed above, I asked what could be done to remedy the situation and he told me I could either order another set of trailing wires which I would have to solder on myself or I could send the product back at my own cost ! I stated that it was clearly not my fault that your product description was misleading and I did not agree with either of the options. So I sent an email to your support dep detailing my situation and requested that you send me a returns form so that I could return the item and claim my refund. That was 4 days ago and not only have I received no reply or contact the very fact that today I get this review request leads me to think that nothing is happening behind the scenes either. I am hopeful that maybe this line of contact will grant my request and I can return the item that I did not order and get my £13.37 refund. Regards Andrew Oak ref Magento100 074250”

Helpful Report

Posted 9 years ago

Good Morning Mr Oak Thank you for your review. We have looked into your issue and you have stated that you do not require any cuts, therefore we have sent out what you have requested. I can send you a screenshot of your complete order. We have not yet received your item back therefore we cant not issue a refund. Kind Regards Reviews Team

Posted 9 years ago

“Good product for a reasonable price. Excellent in our new raised deck dias light is very bright”

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Posted 9 years ago

“Product is as advertised, gives an all round light fits close to fitting, looks elegant ( not bulky like most LEDs )....great service quick delivery.”

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Posted 9 years ago

“Well packaged and prompt delivery. Will use again quality products.”

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Posted 9 years ago

“Good prompt service and excellent value for money.”

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Posted 9 years ago

“Very expensive for additional items, end pieces and brackets at nearly £1.40 EACH!!”

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Posted 9 years ago

“Awesome light bulbs ........”

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Posted 9 years ago

“Products (LED flood lights) seem great but let down on the time these products took to arrive... With me having to call three times and the information /delivery dates I was given and promised not true to their word. The workmen fitting them waisting their time in the process as well... I understand lead times can cause problems but keeping the customer informed and promises not being stuck to, there is a lot on the customer service side that needs to improve before I could give anything higher than 3 stars as an overall score.”

Helpful Report

Posted 9 years ago

“Great website. Price. Big selection. Lovely shop ( I collected being local) Nice friendly service. Parked right outside. Opposite B&Q . Happy with my purchase.”

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Posted 9 years ago

“I would have preferred a little more communication. After placing my order I never received a confirmation email, only one telling me an account had been created for me. The website showed my item was in stock, but I heard nothing for 5 days. Fortunately, I could use the account that had been set up to check the order and this showed that the item I had ordered was on back order. Because of this confusion, I rang to check what was going on. My call was quickly answered and the handler confirmed that the item was not in stock, but due that day. This turned out to be true and I received a dispatch email that afternoon and the items the next day. Finally, I used the website 'contact us' link at the start of my order, as I had a question about the item, but that was never answered. I would use this site again. The prices are competitive and they have a good range of items. However, I would be disappointed if they don't sort out these communication glitches, because they take the shine off the service they provide.”

Helpful Report

Posted 9 years ago

“Lights were good and delivered in reasonably good time, but there was no confirmation of purchase email - only one from Google certified shops. Called customer support to find out if they were on the way, very keen to help but they had difficulty finding the order which was on the way as it arrived the next day.”

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Posted 9 years ago

“The lights did not have instructions.”

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Posted 9 years ago

“Very helpful staff. Eager to help if the stock items dont quite match what you are looking for. A pleasure doing business with and a quick delivery.”

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Posted 9 years ago

“First class service. Product arrived in two days and was put into service straight away”

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Posted 9 years ago

“Quick excellent service”

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Posted 9 years ago

“Easy to use website, rapid dispatch & delivery with good packaging.”

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Posted 9 years ago

“Excellent service. Team are really helpful”

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Posted 9 years ago

“Super quick delivery and a smooth service.”

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Posted 9 years ago

“Good unit, easy to fit and very bright.”

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Posted 9 years ago

“Excellent product Excellent service I will be buying from these again soon”

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Posted 9 years ago

Wholesale LED Lights is rated 4.4 based on 5,083 reviews