Wholesale LED Lights Reviews

Name: Wholesale LED Lights
Rating: 4.37

4.4 Rating 5,074 Reviews

84 %

of reviewers recommend Wholesale LED Lights

4.4

Based on 5,074 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 321 4120

Email:

cs@wled.co.uk

Location:

86, Scudamore Road, Leicester
LE3 1UQ

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Wholesale LED Lights 5 star review on 2nd October 2021

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WHEN ON WALL LIGHT WOULD NOT GO OFF ,IT SHOULD ONLY COME ON WHEN IT DETECTS SOMEONE OUTSIDE”

Helpful Report

Posted 7 years ago

“Told 3 times my order was being shipped that day 11 days later it was shipped . logged onto royal mail only to find not shipped but only notified of being shipped. NEVER AGAIN”

Helpful Report

Posted 7 years ago

“Order still incomplete after waiting nearly a month. Hopefully controller will be delivered tomorrow. Was not told about out of stock item when order was placed and wasted time and money having electrician here. Unable to rate product as still boxed waiting for final component to be delivered.”

Helpful Report

Posted 7 years ago

“Two out of the 5 LED floods I ordered were faulty and had to be returned. I am still waiting for a resolution or contact from Wholesale LED to say they have received the faulty units or when I'm likely to receive replacement lights. Not great really.”

Helpful Report

Posted 7 years ago

“Ordered goods paying for 24 hour delivery. No confirmation email for order and goods did not arrive next day. Phoned company to be told one item was not in stock even though it stated in stock on the website ( was told in stock on the website was in stock with the supplier) not with them, the item was arriving with them that day and I would get an email confirming dispatch that day and I would get a credit for the 24 hour charge. Next day no email phoned again item still not in stock but would send items already in stock out separately the following day. Waited another three days and contacted them again to be told the other item was in and the whole order was dispatched that day .I had to continually chase them for updates. I received a credit memo for the refund but I wanted the refund into my bank account as a credit note is useless to me as I will not be using this company again.”

Helpful Report

Posted 7 years ago

“Paid for next day delivery and it took over 5 days.”

Helpful Report

Posted 7 years ago

“The order was late in arriving ,I played for 24hrs delivery and had to telephone LED to get my postage back. Worse than this the 1st of the 2 bulbs has now failed this ads up to poor service and poor products”

Helpful Report

Posted 7 years ago

“We ordered 2 items but only one was dispatched. We reported this on two separate occasions before finally it arrived. A week later. Your tracking system is poor as you were unable to find our parcel on both occasions.”

Helpful Report

Posted 7 years ago

“Happy with product. Paid for 24hr delivery but took nearly a week to arrive. Tracking reference was not recognised. Prompt reply to my email chasing up...but reply was that bulbs would be with me the next day. Wont use again”

Helpful Report

Posted 7 years ago

“Ordered items that showed in stock just over a 1 week before I was due to go away. No sign of delivery after 3 days. Called them twice to be told they're due in that afternoon and will be dispatched that day. Eventually, on the 3rd call and the day before I was due to go, one person did take ownership and dispatched the items by 24hr delivery. Email confirmation was received on the day of delivery and the parcel arrived just before I left. That was the good news. On my return I opened the package to find the two security lights I'd ordered and the porch light with 2 LED bulbs..... unfortunately, the 2 LED bulbs I'd paid a £10 for were nowhere to be seen. At this point I couldn't face contacting them again so just went out to B&Q and bought a couple myself. Life is too short to chase companies multiple times to complete what should have been a very simple order. One less company to deal with in the future.”

Helpful Report

Posted 7 years ago

“Poor quality bulbs regarding safety issues, NO safety or identification markings on bulbs to say what they are and the internal 240v electronics were very easy to get to by way of a loose glass screw cap, returned by advise from electrician who said they were very cheap and not safe. Customer service when returning the bulbs was terrible, spoke to 3 members of staff across both sales and returns and still took for myself to phone up and chase the return. I was ignored by staff, return took over 3 times longer than it should have (17 working days) and it would have been longer if i left them to to it. I would have given the rating as VERY POOR if it wasn't for the fact the first delivery came on time, i would never use this website again.”

Helpful Report

Posted 7 years ago

“Have emailed twice regarding a return and still no response.”

Helpful Report

Posted 7 years ago

“The bulbs are fine, as expected. Unfortunately they were ordered in August (beginning of) and did not arrive until November (close to middle of month). Unacceptable.”

Helpful Report

Posted 7 years ago

“I would have been saying it was very good, with good dimmability and brightness, and reasonably-priced. But I bought 6 for operation in a single group and now one of these has failed after only 7 months. So I have my doubts about reliability. If they need frequent replacement then they would not be good value. I will see if it can be replaced under warranty.”

Helpful Report

Posted 7 years ago

“Infinity 20W Floodlight white Poor Quality PIR cannot Distinguish between Night and day other wise good build Quality. Gm powell 11/10/16”

Helpful Report

Posted 7 years ago

“Wrong bulb included. Light fitted by electrician. Light flashing on and off rapidly. Emailed for advice but received no reply.”

Helpful Report

Posted 7 years ago

“I can't comment on the quality and performance of the bulbs as I was unable to use them. On opening the first box I saw a warning about the type of dimmer that should be used with these bulbs. I ordered the recommended dimmer but these bulbs refused to work with it! I contacted the company that makes the dimmer who had never heard of this make of bulb and said that they had only tested their dimmer with Philips and Megaman bulbs. I ordered 2 Megaman bulbs and everything is now working perfectly. Fortunately the company that sold the original bulbs immediately agreed to take them back so all was satisfactorily resolved. led's can it seems, be a minefield.”

Helpful Report

Posted 7 years ago

“Having seen a previous recommendation saying they had a helpful service I phoned up to cut through the complexity of the website with items I wasn't sure about. Talking me through the options the generally helpful advisor omitted a key item so this had to be purchased and posted on. The downlights arrived with the wrong colour temperature so had to be replaced. The delivery note had prices against the items which were 10 percent cheaper than the amount I paid! The pixel aluminium strips didn't arrive with brackets so I requested some. The correct number didnt arrive so I had to phone again. Good products but an exhausting company to do business with!”

Helpful Report

Posted 7 years ago

“When updating my lighting I ordered globe LED's from this firm. They indicated a 4/5 day delivery but after a week i rang and was told some of my order was not in stock and would not be in the forseeable future, but they had not contacted me to tell me this!!! They suggested candle bulbs to replace the globe bulbs, i reluctantly agreed, as although they were more expensive i would not have to pay the extra, I asked that all the bulbs sent were the same (candle)! I then received a mixture of globe and candle. I was then in conversation with the manager who said he would sort it out. He gave me return freepost envelope details and return code directly on the email. I decided that to avoid any more confusion I would ask for the 2 globes to be candle and exactly the same as the rest of the new candle order. I waited patiently a week then rang to find they had NOT yet been shipped as they had had absentees in the shipping department, but I do now have them - all this time I was without wall lights in my main lounge. Terry Doughty”

Helpful Report

Posted 7 years ago

“One of the lights broke after 1 week, ordered white surrounds on downlighters received chrome surrounds, ordered coloured LED floodlights received white. Will be returning most of the order”

Helpful Report

Posted 7 years ago

Wholesale LED Lights is rated 4.4 based on 5,074 reviews