Wholesale Domestic Bathrooms Reviews

Name: Wholesale Domestic Bathrooms
Rating: 4.10

4.1 Rating 764 Reviews

74 %

of reviewers recommend Wholesale Domestic Bathrooms

Company Reviews

Questions

Metrics

4.1

Based on 764 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0344 809 4249

Email:

customerservices@wholesaledomestic.com

Location:

50 Montrose Avenue, Hillington Park, Glasgow
G52 4LA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not understand why it took so long for you to discover that we hadn't received our goods.”

Helpful Report

Posted 3 years ago

Good afternoon Thank you so much for this feedback. I have looked into your account and I completely agree that it should have been noticed far sooner. Last year we introduced a brand new order and return system and there have been some initial teething problems with certain aspects of it. We really appreciate you pointing this out. I have now sent this across to our back office team who will be able to fix our processes going forward. I hope we have now managed to resolve your issue and that you have received the outstanding items. If you wish to discuss this further, please do not hesitate to contact our customer service team. Thanks again and we hope to see you again in the future

Posted 3 years ago

“Regretfully I have to say this is the worst service I have ever experienced in 50 years. I ordered a full bathroom unit which arrived after a long delay. The sink arrived damaged and since then I am now on sink number 5 and have no confidence this one will arrive undamaged. I asked them not to use the same courier but they did. I asked them to package it more carefully and they didn't. It was just strapped to a pallet. I rang today and they said they would ring me back and they didn't for the second time. I have never had such a poor customer experience as this. I have twice mentioned I just want my money back and for this nightmare to.be over. Such a shame.”

Helpful Report

Posted 3 years ago

Hi Paul I am so sorry to see that your experience has been so poor. It seems as though there has been some unclear communication from us from the start and the initial resolution of your initial issue has been far from what we would expect. I can see that we have arranged a replacement to go via a different courier and refunded the delivery charge so I am hopeful that this issue has finally been put to bed. Please do not hesitate to contact our customer service team if you wish to discuss this further. Kind regards

Posted 3 years ago

“Very friendly and proficient staff when making my order. The showroom is bright, clean and appealing. I had a problem with my order and had to return some items. This was dealt with by a very pleasant employee at the collection depot. All in all a very pleasant purchasing experience and good value for money.”

Helpful Report

Posted 3 years ago

Good afternoon Alison Thank you so much for getting in touch to let us know about your experience. I am so pleased to see that everything has been positive. Hope to see you again in the future!

Posted 3 years ago

“Great team at the warehouse, had an issue with a purchase, sorted without any issues. Recommended +++”

Helpful Report

Posted 3 years ago

Thank you so much for getting in touch, we really appreciate your feedback. I am glad we were able to resolve this issue and ensure you had a great experience in buying from us. Hopefully see you again soon!

Posted 3 years ago

“I was served by a very nice man named Paul who was very helpful. He had good experience in what I was looking for. I had visited the store the day before and found some of the female staff were not as pleasant! I was very happy with my purchase though I asked for a half pedestal and it was a full pedestal that was delivered.”

Helpful Report

Posted 3 years ago

Hi Janet Thank you so much for getting in touch to let us know about your experience. I will certainly pass your feedback on to Paul and our showroom team to let them know how it was. Hope to see you again soon!

Posted 3 years ago

“Great service and product fast delivery”

Helpful Report

Posted 3 years ago

Good morning Diane. Many thanks for leaving this review, I am so pleased to hear that we have been able to deliver a great experience on this occasion. We hope to see you again soon

Posted 3 years ago

“I still havenot received my item”

Helpful Report

Posted 3 years ago

Good morning Lorraine. Apologies for the late response, I can see that this has now been received. Many thanks for your feedback, we have made changes to how we manage and respond to collection orders. Next time, we will ensure that your order is acknowledged immediately to ensure there is no confusion. Kind regards

Posted 3 years ago

“I was extremely impressed with wholesale domestic store when my things were delivered every thing was really well packed was very happy with everything”

Helpful Report

Posted 3 years ago

Hi Margaret Thank you so much for getting in touch. We really appreciate your feedback and giving us such a nice review. Take care

Posted 3 years ago

“Really disappointed with the whole experience very helpful on phone but total opposite in store after ending up only buying bathroom accessories from you having to go to a different store to again Que was something I doubt I’ll do again”

Helpful Report

Posted 3 years ago

Hi Aundrie Thanks a lot for your feedback, really appreciate you getting in touch. Apologies that the experience wasn't so good this time. The queuing when going from the store to the collection depot is something that has been mentioned previously so this week we have added a few system upgrades to make things easier in that regard. Hopefully any future orders are dealt with far quicker and easier for you. Kind regards

Posted 3 years ago

“Service was very good”

Helpful Report

Posted 3 years ago

Hi Anita. Many thanks for your feedback, we really appreciate you leaving us this review!

Posted 3 years ago

“Great price and good service.”

Helpful Report

Posted 3 years ago

Hi Sam. Many thanks for getting in touch to let us know. I am delighted to see you have had a great experience. Hope to see you again soon

Posted 3 years ago

“Joke of a company. Ordered item on 14th of Feb (stated 3-5working day for delivery) it arrived just couple days ago My bathroom was done by then as I had to buy the part somewhere else. Not recommended at all”

Helpful Report

Posted 3 years ago

Hi Monika. I am so sorry that we were unable to deliver a fantastic service to you on this occasion. Thank you for your feedback, we will most certainly use reviews of this nature to improve our delivery service

Posted 3 years ago

“Fantastic choice, service and quality. Highly recommend and will be a returning customer.”

Helpful Report

Posted 3 years ago

Hi Kevin I am so pleased to see that we were able to deliver a fantastic service on this occasion. Hope to see you again soon!

Posted 3 years ago

“The worst customer service I had in my life. Sorry but you treat my very bad with all the issues I had with your furniture.”

Helpful Report

Posted 3 years ago

Good morning Jorde. Apologies for the late reply. I am so sorry to see that you have had such a poor experience with us. If you would like to discuss this further please do not hesitate to contact customer services by phone or email and we can look into it in more detail. Kind regards

Posted 3 years ago

“Great company to buy with . 2 sefective items on delivery , they were exchanged quickly”

Helpful Report

Posted 3 years ago

Hi James, thank you so much for getting in touch. We really appreciate your feedback on the experience, I am so glad we were able to resolve this for you. Hopefully see you again soon

Posted 3 years ago

“It's well stocked with lots of variety to suit all budgets. It's well laid out and good to see things on display.”

Helpful Report

Posted 3 years ago

Hi Stephen Thanks so much for letting us know your feedback. Really appreciate you taking the time to let us know how things went. Regards, Wholesale Domestic

Posted 3 years ago

“I went in to buy a p shaped bath panel only to be told that the supplier had changed and the panel I had bought did not fit my bath to which I purchased the whole bathroom suite shower everything from you only to now not be able to get a bath panel to fit my bath as you have changed supplier so what am I supposed to do now”

Helpful Report

Posted 3 years ago

Hi Mark. I am really sorry about this. The company that used to supply those baths went out of business and we were never able to find a supplier that did the exact same measurements. I hope you are able to find something online that matches up. Kind regards

Posted 3 years ago

“Excellent service the staff couldn’t be helpful enough. Also very happy with the product.”

Helpful Report

Posted 3 years ago

Hi William Delighted to hear you were happy with the purchase and service. Hope to see you again soon

Posted 3 years ago

“Huge selection to choose from. Alice Murphy, Assistant deserves a special mention as she advised & help us choose exactly what we needed. The whole process from choosing to delivery was simple & straightforward. We'll done.”

Helpful Report

Posted 3 years ago

Hi Alan. Thank you so much for the kind words. I have passed on your review to Alice, I am sure she will be delighted to hear from you. Hope we see again in the future, all the best

Posted 3 years ago

“Amazing service, helpful staff and great quality products”

Helpful Report

Posted 3 years ago

Hi Susan, thank you so much for letting us know. Really appreciate the feedback and we hope to see you again soon

Posted 3 years ago

Wholesale Domestic Bathrooms is rated 4.1 based on 764 reviews