Wholesale Domestic Bathrooms Reviews

Name: Wholesale Domestic Bathrooms
Rating: 4.11

4.1 Rating 772 Reviews

74 %

of reviewers recommend Wholesale Domestic Bathrooms

Company Reviews

Questions

Metrics

4.1

Based on 772 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0344 809 4249

Email:

customerservices@wholesaledomestic.com

Location:

50 Montrose Avenue, Hillington Park, Glasgow
G52 4LA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The style of the Omega mirror is perfect as I wanted a mirror with a sturdy stand and this fits the bill exactly, so 5 stars for design. But the mirror itself only magnifies 3X and I really wanted a 5X magnifying for applying make-up. I simply could not find anywhere this sort of stand with a 5X magnifying mirror so took a chance on 3X, but it’s not really good enough. If this mirror was made 5X magnifying it would be perfect and would warrant 5 stars.”

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Posted 3 years ago

“Staff were very helpful and pleasant.”

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Posted 3 years ago

“Excellent customer service .”

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Posted 3 years ago

“Found the sink, toilet and taps that we liked. A member of staff (Jennifer Cowan) was walking towards us and we asked if she could help us. We pointed to the items that we were interested in and asked what extras we would require, as in parts etc. she replied, “uve already picked it so how can I help” this was said in the most arrogant unhelpful tone. And the expression on her face showed the exact same. She walked off without saying a word, so we guessed we should follow. We got to the cash desk, where she proceeded to ask for information in the same exasperated unhelpful manner. Then nothing. She continued whatever she was doing then announced “ you can’t have those taps they are out of stock”. She didn’t advise of a date when they would be in or have any other suggestions. Her manner was extremely rude. We had to ask the questions ourselves. I asked about similar taps, and without saying a word, she again wandered off. So we followed. She pointed out different taps and said “ that’s all there is” and wandered off again. We went back to pay for the goods , where we asked if we picked something different would they fit the sink. The look I got from her !! By this stage I really was not impressed with her attitude which made me even more unhappy with the taps. I said this to my husband and she quickly jumped in, “ you can always change them.”. We couldn’t wait to leave the store. We went to another designated area to pick up the items and found the guy extremely helpful, pleasant and very informative. He should be the person in the main store selling g your goods not Ms Cowan”

Helpful Report

Posted 3 years ago

“No clear delivery timescales on website , and had to contact by phone to confirm order was being processed , to be told it would be dispatched around 5 working days after order !! Then only half the order was delivered, phoned , then received outstanding items , 12 days after initial order , product was fine though .”

Helpful Report

Posted 3 years ago

Hi Andrew Thank you so much for the feedback. I am so sorry to see your delivery was held up. We recently had an unexpected surge of orders and have only now been able to get on top of everything. I have fed this back to our web team in order to highlight delivery times a bit clearer on the site. Thanks again and hope to see you again in the future.

Posted 3 years ago

“Great product and great service. Recomend”

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Posted 3 years ago

Thanks James, really appreciate you taking the time to leave a kind review. Hope to see you again soon

Posted 3 years ago

“Ordered wet wall panels at a great price and quickly delivered, unfortunately some of the panels were cracked but wholesale domestic replaced them very quickly without any fuss.”

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Posted 3 years ago

Hi Thomas Thank you for getting in touch, we really appreciate your feedback. Glad to see we were able to resolve these issues easily for you. Hope to see you again soon!

Posted 3 years ago

“Got everything apart from a bath very well packed slight chip on unit phoned up and spoke to a lady called rhiana sent a replacement out next day excellent service delivered on time as well 👍”

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Posted 3 years ago

Hi Tony Thank you for taking the time to let us know your thoughts. We really appreciate the feedback. I have passed on your comments to Rhianna and the team, I am sure they will be delighted to read them. Kind regards

Posted 3 years ago

“Do not understand why it took so long for you to discover that we hadn't received our goods.”

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Posted 3 years ago

Good afternoon Thank you so much for this feedback. I have looked into your account and I completely agree that it should have been noticed far sooner. Last year we introduced a brand new order and return system and there have been some initial teething problems with certain aspects of it. We really appreciate you pointing this out. I have now sent this across to our back office team who will be able to fix our processes going forward. I hope we have now managed to resolve your issue and that you have received the outstanding items. If you wish to discuss this further, please do not hesitate to contact our customer service team. Thanks again and we hope to see you again in the future

Posted 3 years ago

“Regretfully I have to say this is the worst service I have ever experienced in 50 years. I ordered a full bathroom unit which arrived after a long delay. The sink arrived damaged and since then I am now on sink number 5 and have no confidence this one will arrive undamaged. I asked them not to use the same courier but they did. I asked them to package it more carefully and they didn't. It was just strapped to a pallet. I rang today and they said they would ring me back and they didn't for the second time. I have never had such a poor customer experience as this. I have twice mentioned I just want my money back and for this nightmare to.be over. Such a shame.”

Helpful Report

Posted 3 years ago

Hi Paul I am so sorry to see that your experience has been so poor. It seems as though there has been some unclear communication from us from the start and the initial resolution of your initial issue has been far from what we would expect. I can see that we have arranged a replacement to go via a different courier and refunded the delivery charge so I am hopeful that this issue has finally been put to bed. Please do not hesitate to contact our customer service team if you wish to discuss this further. Kind regards

Posted 3 years ago

“Very friendly and proficient staff when making my order. The showroom is bright, clean and appealing. I had a problem with my order and had to return some items. This was dealt with by a very pleasant employee at the collection depot. All in all a very pleasant purchasing experience and good value for money.”

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Posted 3 years ago

Good afternoon Alison Thank you so much for getting in touch to let us know about your experience. I am so pleased to see that everything has been positive. Hope to see you again in the future!

Posted 3 years ago

“Great team at the warehouse, had an issue with a purchase, sorted without any issues. Recommended +++”

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Posted 3 years ago

Thank you so much for getting in touch, we really appreciate your feedback. I am glad we were able to resolve this issue and ensure you had a great experience in buying from us. Hopefully see you again soon!

Posted 3 years ago

“I was served by a very nice man named Paul who was very helpful. He had good experience in what I was looking for. I had visited the store the day before and found some of the female staff were not as pleasant! I was very happy with my purchase though I asked for a half pedestal and it was a full pedestal that was delivered.”

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Posted 3 years ago

Hi Janet Thank you so much for getting in touch to let us know about your experience. I will certainly pass your feedback on to Paul and our showroom team to let them know how it was. Hope to see you again soon!

Posted 3 years ago

“Great service and product fast delivery”

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Posted 3 years ago

Good morning Diane. Many thanks for leaving this review, I am so pleased to hear that we have been able to deliver a great experience on this occasion. We hope to see you again soon

Posted 3 years ago

“I still havenot received my item”

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Posted 3 years ago

Good morning Lorraine. Apologies for the late response, I can see that this has now been received. Many thanks for your feedback, we have made changes to how we manage and respond to collection orders. Next time, we will ensure that your order is acknowledged immediately to ensure there is no confusion. Kind regards

Posted 3 years ago

“I was extremely impressed with wholesale domestic store when my things were delivered every thing was really well packed was very happy with everything”

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Posted 3 years ago

Hi Margaret Thank you so much for getting in touch. We really appreciate your feedback and giving us such a nice review. Take care

Posted 3 years ago

“Really disappointed with the whole experience very helpful on phone but total opposite in store after ending up only buying bathroom accessories from you having to go to a different store to again Que was something I doubt I’ll do again”

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Posted 3 years ago

Hi Aundrie Thanks a lot for your feedback, really appreciate you getting in touch. Apologies that the experience wasn't so good this time. The queuing when going from the store to the collection depot is something that has been mentioned previously so this week we have added a few system upgrades to make things easier in that regard. Hopefully any future orders are dealt with far quicker and easier for you. Kind regards

Posted 3 years ago

“Service was very good”

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Posted 3 years ago

Hi Anita. Many thanks for your feedback, we really appreciate you leaving us this review!

Posted 3 years ago

“Great price and good service.”

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Posted 3 years ago

Hi Sam. Many thanks for getting in touch to let us know. I am delighted to see you have had a great experience. Hope to see you again soon

Posted 3 years ago

“Joke of a company. Ordered item on 14th of Feb (stated 3-5working day for delivery) it arrived just couple days ago My bathroom was done by then as I had to buy the part somewhere else. Not recommended at all”

Helpful Report

Posted 3 years ago

Hi Monika. I am so sorry that we were unable to deliver a fantastic service to you on this occasion. Thank you for your feedback, we will most certainly use reviews of this nature to improve our delivery service

Posted 3 years ago

Wholesale Domestic Bathrooms is rated 4.1 based on 772 reviews